Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study Article Swipe
Mahmoud Alfatafta
,
Nizar Alsubahi
,
Huda Alfatafta
,
Amneh Alshawabka
,
Anthony McGarry
,
Alaeddin Ahmad
,
Evelin Derkács
,
Dorottya Varga
,
B. Molics
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.1186/s12913-025-13172-z
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.1186/s12913-025-13172-z
This study highlights the critical role of service quality in shaping patient experience and satisfaction in P&O services. Responsiveness, Assurance, and Tangibility should be prioritized to enhance patient-centered care. Policymakers should focus on standardized training programs, infrastructure improvements, and public-private partnerships to ensure accessible and high-quality P&O services globally. Future research should explore longitudinal effects of service quality on patient outcomes to further optimize healthcare delivery in this field.
Related Topics
Concepts
SERVQUAL
Patient satisfaction
Medicine
Service quality
Structural equation modeling
Empathy
Patient experience
Likert scale
Service (business)
Cross-sectional study
Health informatics
Health care
Nursing
Public health
Psychology
Marketing
Business
Mathematics
Statistics
Economics
Developmental psychology
Psychiatry
Economic growth
Pathology
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1186/s12913-025-13172-z
- OA Status
- gold
- Cited By
- 4
- References
- 28
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4412725002
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
-
https://openalex.org/W4412725002Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.1186/s12913-025-13172-zDigital Object Identifier
- Title
-
Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional studyWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2025Year of publication
- Publication date
-
2025-07-28Full publication date if available
- Authors
-
Mahmoud Alfatafta, Nizar Alsubahi, Huda Alfatafta, Amneh Alshawabka, Anthony McGarry, Alaeddin Ahmad, Evelin Derkács, Dorottya Varga, B. MolicsList of authors in order
- Landing page
-
https://doi.org/10.1186/s12913-025-13172-zPublisher landing page
- Open access
-
YesWhether a free full text is available
- OA status
-
goldOpen access status per OpenAlex
- OA URL
-
https://doi.org/10.1186/s12913-025-13172-zDirect OA link when available
- Concepts
-
SERVQUAL, Patient satisfaction, Medicine, Service quality, Structural equation modeling, Empathy, Patient experience, Likert scale, Service (business), Cross-sectional study, Health informatics, Health care, Nursing, Public health, Psychology, Marketing, Business, Mathematics, Statistics, Economics, Developmental psychology, Psychiatry, Economic growth, PathologyTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
4Total citation count in OpenAlex
- Citations by year (recent)
-
2025: 4Per-year citation counts (last 5 years)
- References (count)
-
28Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
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