Journal of the American Medical Informatics Association • Vol 31 • No 8
Automatic uncovering of patient primary concerns in portal messages using a fusion framework of pretrained language models
June 2024 • Yang Ren, Yuqi Wu, Jungwei Fan, Aditya Khurana, Sunyang Fu, Dezhi Wu, Hongfang Liu, Ming Huang
Abstract Objectives The surge in patient portal messages (PPMs) with increasing needs and workloads for efficient PPM triage in healthcare settings has spurred the exploration of AI-driven solutions to streamline the healthcare workflow processes, ensuring timely responses to patients to satisfy their healthcare needs. However, there has been less focus on isolating and understanding patient primary concerns in PPMs—a practice which holds the potential to yield more nuanced insights and enhances the quality of hea…