Bridging IT Audit and ITSM: A Process-Centric Approach Using ServiceNow Article Swipe
This research explores the integration of IT Audit and IT Service Management (ITSM) through a process-centric approach utilizing ServiceNow. The study examines how aligning ITSM processes with auditing frameworks enhances organizational efficiency, compliance, and service delivery. By analyzing existing literature and conducting simulations, the paper identifies key areas where ServiceNow can facilitate this integration, offering a comprehensive model for organizations aiming to streamline their IT operations.
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Bridging IT Audit and ITSM: A Process-Centric Approach Using ServiceNowWork title
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articleOpenAlex work type
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2025Year of publication
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2025-12-03Full publication date if available
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Gaurav RajList of authors in order
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https://doi.org/10.63345/sjaibt.v2.i4.302Publisher landing page
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https://sjaibt.org/index.php/j/article/download/114/213Direct link to full text PDF
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hybridOpen access status per OpenAlex
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0Total citation count in OpenAlex
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2Number of works referenced by this work
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