Cognitive biases in implementing a performance management system: behavioral strategy for supporting managers’ decision-making processes Article Swipe
Ivo Hristov
,
Riccardo Camilli
,
Alessandro Mechelli
·
YOU?
·
· 2022
· Open Access
·
· DOI: https://doi.org/10.1108/mrr-11-2021-0777
YOU?
·
· 2022
· Open Access
·
· DOI: https://doi.org/10.1108/mrr-11-2021-0777
Purpose The purpose of this paper is twofold: to provide a clear picture on the cognitive biases affecting managers’ decision-making process of implementing a performance management system (PMS), and to identify managerial practices, measures and the key challenges to manage the cognitive biases in the corporate strategy. Design/methodology/approach Semi-structured interviews, based on theoretical milestones of performance management and cognitive psychology, gathered from 104 experienced professionals’ evaluations on the likelihood and impact of managers’ cognitive biases in PMS implementation, potential solutions as well as drivers and connected criticalities. Findings Recurring cognitive biases, together with considerable impacts, emerged in the first, and most strategic, phases of the PMS implementation. The authors developed a roadmap to support corporate transition to integrate behavioral strategy into the PMS implementation aiming to achieve economically and efficiently sound performance. Research limitations/implications From the view of proper behavioral strategy affirmation in performance management literature, in a small way, the authors contribute to a desirable taxonomy of cognitive biases so differentiated decision-making scenarios may be built to compare results and draw new observations. Behavioral studies could transversally connect the cognitive biases of performance management to actors’ sociodemographic features and personality types. Practitioners may check biases affecting their organizations by means of the questionnaire and, consequently, adopt the framework illustrated to reduce them. Originality/value Performance management literature has constantly investigated positive and negative behavioral factors related to the PMS. This study, instead, makes a theoretical and methodological contribution to the PMS implementation as a decision-making process. The authors propose a theoretical framework that integrates cognitive psychology insights and applies measures to reduce biases.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1108/mrr-11-2021-0777
- https://www.emerald.com/insight/content/doi/10.1108/MRR-11-2021-0777/full/pdf?title=cognitive-biases-in-implementing-a-performance-management-system-behavioral-strategy-for-supporting-managers-decision-making-processes
- OA Status
- hybrid
- Cited By
- 42
- References
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- OpenAlex ID
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All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4220786257Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.1108/mrr-11-2021-0777Digital Object Identifier
- Title
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Cognitive biases in implementing a performance management system: behavioral strategy for supporting managers’ decision-making processesWork title
- Type
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
-
2022Year of publication
- Publication date
-
2022-03-10Full publication date if available
- Authors
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Ivo Hristov, Riccardo Camilli, Alessandro MechelliList of authors in order
- Landing page
-
https://doi.org/10.1108/mrr-11-2021-0777Publisher landing page
- PDF URL
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https://www.emerald.com/insight/content/doi/10.1108/MRR-11-2021-0777/full/pdf?title=cognitive-biases-in-implementing-a-performance-management-system-behavioral-strategy-for-supporting-managers-decision-making-processesDirect link to full text PDF
- Open access
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YesWhether a free full text is available
- OA status
-
hybridOpen access status per OpenAlex
- OA URL
-
https://www.emerald.com/insight/content/doi/10.1108/MRR-11-2021-0777/full/pdf?title=cognitive-biases-in-implementing-a-performance-management-system-behavioral-strategy-for-supporting-managers-decision-making-processesDirect OA link when available
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Process (computing), Cognition, Originality, Process management, Performance management, Cognitive bias, Psychology, Knowledge management, Computer science, Marketing, Business, Social psychology, Creativity, Operating system, NeuroscienceTop concepts (fields/topics) attached by OpenAlex
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42Total citation count in OpenAlex
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2025: 11, 2024: 10, 2023: 13, 2022: 8Per-year citation counts (last 5 years)
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91Number of works referenced by this work
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10Other works algorithmically related by OpenAlex
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