Customer Satisfaction In Conquas and Qlassic Certified Housing Projects Article Swipe
Salimi Bin Sulaiman
,
Ahmad Jusoh
,
Kwok See Ying
,
Somayeh Soheilirad
·
YOU?
·
· 2019
· Open Access
·
· DOI: https://doi.org/10.31580/jpvai.v2i1.478
YOU?
·
· 2019
· Open Access
·
· DOI: https://doi.org/10.31580/jpvai.v2i1.478
Construction activities in Malaysia, as in many developing countries are growing tremendously which generate towards the nation Gross Domestic income. With the growing numbers of developments specifically build to cater for the growing demand for the residential, commercial houses, specific quality standards has to be developed in order to regulate the standard quality that the contractors will need to deliver. Construction Quality Assessment by Building Construction Authority (BCA Singapore) and Quality Assessment in Construction (QLASSIC) by CIDB Malaysia being developed to set certain benchmarking standard for the building quality. A lot of occurrences reported in the news where the purchasers of the houses were not satisfied with the quality level for the houses being delivered. The objective of this study is to relate the CONQUAS/QLASSIC to customer satisfaction of the residential housing. The methodology adopted questionnaire and individual purchaser response was unit of analysis. In summary, the different between QLASSIC- based assessment and CONQUAS- based assessment in regards to customer satisfaction, was significant which stated for the satisfaction for the CONQUAS is higher than the QLASSIC projects. Hopefully, this research added value to academic research in understanding the benefit of implementing CONQUAS/QLASSIC standards towards increasing the market value of the property market.
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- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.31580/jpvai.v2i1.478
- https://readersinsight.net/JPVAI/article/download/478/487
- OA Status
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- References
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- OpenAlex ID
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All OpenAlex metadata
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https://openalex.org/W2936019194Canonical identifier for this work in OpenAlex
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https://doi.org/10.31580/jpvai.v2i1.478Digital Object Identifier
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Customer Satisfaction In Conquas and Qlassic Certified Housing ProjectsWork title
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articleOpenAlex work type
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enPrimary language
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2019Year of publication
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2019-04-10Full publication date if available
- Authors
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Salimi Bin Sulaiman, Ahmad Jusoh, Kwok See Ying, Somayeh SoheiliradList of authors in order
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https://doi.org/10.31580/jpvai.v2i1.478Publisher landing page
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https://readersinsight.net/JPVAI/article/download/478/487Direct link to full text PDF
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YesWhether a free full text is available
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diamondOpen access status per OpenAlex
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https://readersinsight.net/JPVAI/article/download/478/487Direct OA link when available
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Benchmarking, Business, Certification, Customer satisfaction, Quality (philosophy), Unit (ring theory), Order (exchange), Marketing, Finance, Economics, Management, Philosophy, Mathematics, Mathematics education, EpistemologyTop concepts (fields/topics) attached by OpenAlex
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1Total citation count in OpenAlex
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10Other works algorithmically related by OpenAlex
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| abstract_inverted_index.analysis. | 143 |
| abstract_inverted_index.countries | 8 |
| abstract_inverted_index.developed | 45, 79 |
| abstract_inverted_index.different | 147 |
| abstract_inverted_index.objective | 116 |
| abstract_inverted_index.projects. | 176 |
| abstract_inverted_index.purchaser | 138 |
| abstract_inverted_index.satisfied | 105 |
| abstract_inverted_index.standards | 41, 192 |
| abstract_inverted_index.Assessment | 62, 71 |
| abstract_inverted_index.Hopefully, | 177 |
| abstract_inverted_index.Singapore) | 68 |
| abstract_inverted_index.activities | 1 |
| abstract_inverted_index.assessment | 151, 155 |
| abstract_inverted_index.commercial | 37 |
| abstract_inverted_index.delivered. | 114 |
| abstract_inverted_index.developing | 7 |
| abstract_inverted_index.increasing | 194 |
| abstract_inverted_index.individual | 137 |
| abstract_inverted_index.purchasers | 99 |
| abstract_inverted_index.contractors | 55 |
| abstract_inverted_index.methodology | 133 |
| abstract_inverted_index.occurrences | 92 |
| abstract_inverted_index.residential | 130 |
| abstract_inverted_index.significant | 162 |
| abstract_inverted_index.Construction | 0, 60, 65, 73 |
| abstract_inverted_index.benchmarking | 83 |
| abstract_inverted_index.developments | 25 |
| abstract_inverted_index.implementing | 190 |
| abstract_inverted_index.residential, | 36 |
| abstract_inverted_index.satisfaction | 127, 167 |
| abstract_inverted_index.specifically | 26 |
| abstract_inverted_index.tremendously | 11 |
| abstract_inverted_index.questionnaire | 135 |
| abstract_inverted_index.satisfaction, | 160 |
| abstract_inverted_index.understanding | 186 |
| abstract_inverted_index.CONQUAS/QLASSIC | 124, 191 |
| cited_by_percentile_year.max | 94 |
| cited_by_percentile_year.min | 89 |
| corresponding_author_ids | https://openalex.org/A5015929375 |
| countries_distinct_count | 1 |
| institutions_distinct_count | 4 |
| citation_normalized_percentile.value | 0.74058375 |
| citation_normalized_percentile.is_in_top_1_percent | False |
| citation_normalized_percentile.is_in_top_10_percent | False |