DESIGN AND IMPLEMENTATION OF A CHATBOT AS A TOOL TO ASSIST A HELPDESK TEAM Article Swipe

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Diogo Pinto , Ana Anjo , Pedro Rangel Henriques ·

YOU? · · 2022 · Open Access · · DOI: https://doi.org/10.33965/ac_icwi2022_202208l017

The existence of internal helpdesk teams is a common occurrence in companies nowadays, especially when considering the IT sector. These teams are an expensive resource and are only able to serve a limited number of users at a given moment, which

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Computer science Resource (disambiguation) Chatbot Moment (physics) Knowledge management Business Engineering management Process management World Wide Web Engineering Computer network Classical mechanics Physics

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Type: article
Language: en
Landing Page: https://doi.org/10.33965/ac_icwi2022_202208l017
PDF: http://www.iadisportal.org/components/com_booklibrary/ebooks/202208L017.pdf
OA Status: gold
Cited By: 3
References: 5
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OpenAlex ID: https://openalex.org/W4312120428

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DOI: https://doi.org/10.33965/ac_icwi2022_202208l017

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Title: DESIGN AND IMPLEMENTATION OF A CHATBOT AS A TOOL TO ASSIST A HELPDESK TEAM

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Type: article

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Language: en

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Publication year: 2022

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Publication date: 2022-11-08

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Authors: Diogo Pinto, Ana Anjo, Pedro Rangel Henriques

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Landing page: https://doi.org/10.33965/ac_icwi2022_202208l017

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Concepts: Computer science, Resource (disambiguation), Chatbot, Moment (physics), Knowledge management, Business, Engineering management, Process management, World Wide Web, Engineering, Computer network, Classical mechanics, Physics

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Cited by: 3

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