Effects of the Design of Mobile Security Notifications and Mobile App Usability on Users’ Security Perceptions and Continued-Use Intention Article Swipe
Dezhi Wu
,
Gregory D. Moody
,
Jun Zhang
,
Paul Benjamin Lowry
·
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.1016/j.im.2019.103235">https://doi.org/10.1016/j.im.2019.103235</a></p
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.1016/j.im.2019.103235">https://doi.org/10.1016/j.im.2019.103235</a></p
The explosive global adoption of mobile applications (i.e., apps) has been fraught with security and privacy issues. App users typically have a poor understanding of information security; worse, they routinely ignore security notifications designed to increase security on apps. By considering both mobile app interface usability and mobile security notification (MSN) design, we investigate how security perceptions of apps are formed and how these perceptions influence users’ intentions to continue using apps. Accordingly, we designed and conducted a set of controlled survey experiments with 317 participants in different MSN interface scenarios by manipulating the types of MSN interfaces (i.e., high vs. low disruption), the context (hedonic vs. utilitarian scenarios), and the degree of MSN intrusiveness (high vs. low intrusiveness). We found that both app interface usability and the design of MSNs significantly impacted users’ perceived security, which, in turn, has a positive influence on users’ intention to continue using the app. In addition, we identified an important conundrum: disruptive MSNs—a common approach to delivering MSNs—irritate users and negatively influence their perceptions of app security. Thus, our results directly challenge current practice. If these results hold, current practice should shift away from MSNs that interrupt task performance.
Related Topics
Concepts
Usability
Intrusiveness
Mobile apps
Internet privacy
Computer science
Computer security
Interface (matter)
Context (archaeology)
Human-computer interaction in information security
Interrupt
Perception
Information security
Human–computer interaction
World Wide Web
Psychology
Software security assurance
Security service
Social psychology
Maximum bubble pressure method
Bubble
Parallel computing
Biology
Paleontology
Neuroscience
Transmission (telecommunications)
Telecommunications
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID3493996_code446262.pdf?abstractid=3493996&mirid=1
- OA Status
- green
- Related Works
- 20
- OpenAlex ID
- https://openalex.org/W3137551277
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https://openalex.org/W3137551277Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.1016/j.im.2019.103235">https://doi.org/10.1016/j.im.2019.103235Digital Object Identifier
- Title
Effects of the Design of Mobile Security Notifications and Mobile App Usability on Users’ Security Perceptions and Continued-Use IntentionWork title- Type
articleOpenAlex work type- Language
enPrimary language- Publication year
2020Year of publication- Publication date
2020-07-01Full publication date if available- Authors
Dezhi Wu, Gregory D. Moody, Jun Zhang, Paul Benjamin LowryList of authors in order- Landing page
https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID3493996_code446262.pdf?abstractid=3493996&mirid=1Publisher landing page- Open access
YesWhether a free full text is available- OA status
greenOpen access status per OpenAlex- OA URL
https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID3493996_code446262.pdf?abstractid=3493996&mirid=1Direct OA link when available- Concepts
Usability, Intrusiveness, Mobile apps, Internet privacy, Computer science, Computer security, Interface (matter), Context (archaeology), Human-computer interaction in information security, Interrupt, Perception, Information security, Human–computer interaction, World Wide Web, Psychology, Software security assurance, Security service, Social psychology, Maximum bubble pressure method, Bubble, Parallel computing, Biology, Paleontology, Neuroscience, Transmission (telecommunications), TelecommunicationsTop concepts (fields/topics) attached by OpenAlex- Cited by
0Total citation count in OpenAlex- Related works (count)
20Other works algorithmically related by OpenAlexFull payload
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abstract_inverted_index.in 86, 137 abstract_inverted_index.of 4, 24, 57, 79, 95, 112, 129, 171 abstract_inverted_index.on 37, 143 abstract_inverted_index.to 34, 68, 146, 162 abstract_inverted_index.we 52, 73, 153 abstract_inverted_index.317 84 abstract_inverted_index.App 17 abstract_inverted_index.MSN 88, 96, 113 abstract_inverted_index.The 0 abstract_inverted_index.and 14, 46, 61, 75, 109, 126, 166 abstract_inverted_index.app 43, 123, 172 abstract_inverted_index.are 59 abstract_inverted_index.has 9, 139 abstract_inverted_index.how 54, 62 abstract_inverted_index.low 101, 117 abstract_inverted_index.our 175 abstract_inverted_index.set 78 abstract_inverted_index.the 93, 103, 110, 127, 149 abstract_inverted_index.vs. 100, 106, 116 abstract_inverted_index.MSNs 130, 191 abstract_inverted_index.app. 150 abstract_inverted_index.apps 58 abstract_inverted_index.away 189 abstract_inverted_index.been 10 abstract_inverted_index.both 41, 122 abstract_inverted_index.from 190 abstract_inverted_index.have 20 abstract_inverted_index.high 99 abstract_inverted_index.poor 22 abstract_inverted_index.task 194 abstract_inverted_index.that 121, 192 abstract_inverted_index.they 28 abstract_inverted_index.with 12, 83 abstract_inverted_index.(MSN) 50 abstract_inverted_index.(high 115 abstract_inverted_index.Thus, 174 abstract_inverted_index.apps) 8 abstract_inverted_index.apps. 38, 71 abstract_inverted_index.found 120 abstract_inverted_index.hold, 184 abstract_inverted_index.shift 188 abstract_inverted_index.their 169 abstract_inverted_index.these 63, 182 abstract_inverted_index.turn, 138 abstract_inverted_index.types 94 abstract_inverted_index.users 18, 165 abstract_inverted_index.using 70, 148 abstract_inverted_index.(i.e., 7, 98 abstract_inverted_index.common 160 abstract_inverted_index.degree 111 abstract_inverted_index.design 128 abstract_inverted_index.formed 60 abstract_inverted_index.global 2 abstract_inverted_index.ignore 30 abstract_inverted_index.mobile 5, 42, 47 abstract_inverted_index.should 187 abstract_inverted_index.survey 81 abstract_inverted_index.which, 136 abstract_inverted_index.worse, 27 abstract_inverted_index.context 104 abstract_inverted_index.current 179, 185 abstract_inverted_index.design, 51 abstract_inverted_index.fraught 11 abstract_inverted_index.issues. 16 abstract_inverted_index.privacy 15 abstract_inverted_index.results 176, 183 abstract_inverted_index.(hedonic 105 abstract_inverted_index.MSNs—a 159 abstract_inverted_index.adoption 3 abstract_inverted_index.approach 161 abstract_inverted_index.continue 69, 147 abstract_inverted_index.designed 33, 74 abstract_inverted_index.directly 177 abstract_inverted_index.impacted 132 abstract_inverted_index.increase 35 abstract_inverted_index.positive 141 abstract_inverted_index.practice 186 abstract_inverted_index.security 13, 31, 36, 48, 55 abstract_inverted_index.users’ 66, 133, 144 abstract_inverted_index.addition, 152 abstract_inverted_index.challenge 178 abstract_inverted_index.conducted 76 abstract_inverted_index.different 87 abstract_inverted_index.explosive 1 abstract_inverted_index.important 156 abstract_inverted_index.influence 65, 142, 168 abstract_inverted_index.intention 145 abstract_inverted_index.interface 44, 89, 124 abstract_inverted_index.interrupt 193 abstract_inverted_index.perceived 134 abstract_inverted_index.practice. 180 abstract_inverted_index.routinely 29 abstract_inverted_index.scenarios 90 abstract_inverted_index.security, 135 abstract_inverted_index.security. 173 abstract_inverted_index.security; 26 abstract_inverted_index.typically 19 abstract_inverted_index.usability 45, 125 abstract_inverted_index.controlled 80 abstract_inverted_index.conundrum: 157 abstract_inverted_index.delivering 163 abstract_inverted_index.disruptive 158 abstract_inverted_index.identified 154 abstract_inverted_index.intentions 67 abstract_inverted_index.interfaces 97 abstract_inverted_index.negatively 167 abstract_inverted_index.considering 40 abstract_inverted_index.experiments 82 abstract_inverted_index.information 25 abstract_inverted_index.investigate 53 abstract_inverted_index.perceptions 56, 64, 170 abstract_inverted_index.scenarios), 108 abstract_inverted_index.utilitarian 107 abstract_inverted_index.Accordingly, 72 abstract_inverted_index.applications 6 abstract_inverted_index.disruption), 102 abstract_inverted_index.manipulating 92 abstract_inverted_index.notification 49 abstract_inverted_index.participants 85 abstract_inverted_index.performance. 195 abstract_inverted_index.intrusiveness 114 abstract_inverted_index.notifications 32 abstract_inverted_index.significantly 131 abstract_inverted_index.understanding 23 abstract_inverted_index.MSNs—irritate 164 abstract_inverted_index.intrusiveness). 118 cited_by_percentile_year countries_distinct_count 2 institutions_distinct_count 4 citation_normalized_percentile.value 0.3615776 citation_normalized_percentile.is_in_top_1_percent False citation_normalized_percentile.is_in_top_10_percent False