Evaluation Of It System Operational Services Using The Itil Framework In The Service Desk Domain (A Case Study Of PT Erafone Dotcom) Article Swipe
Restamauli br Nainggolan
,
Budi Tjahjono
,
Agung Mulyo Widodo
,
Habibullah Akbar
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.59188/eduvest.v5i8.51908
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.59188/eduvest.v5i8.51908
PT Erafone dotcom is one of the mobile phone and tablet retailer companies in Indonesia from various well-known brands. PT Erafone dotcom uses the service desk as an after-sales support system service for customers or users in the smooth transaction process. The current problem with service desk services is the slow response to handling and resolving obstacles. Evaluation is needed to be able to improve operational services. The Information Technology Infrastructure Library (ITIL) V4 will be used to evaluate service desk services in IT Operational at PT Erafone Dotcom. The purpose of this study is to evaluate IT Support in operational services using the ITIL V4 framework with 2 practices in the domain of General Management Practice and 5 practices in the domain of Service Management Practice. The results of this study are that the level of service in IT Operational and the level of capability are at level 3 (Defined), which means that IT Operational support to users has run optimally referring to management practice procedures and response to incidents. To increase the value of IT Operational support from the maturity level to match expectations and can improve management. The recommendation for improvement is that even though it is at level 3, there is still a gap in the practices used so that it is necessary to improve the recording of incidents and problems that occur, so that they can be analyzed and identified to help handle and prevent the recurrence of incidents and problems.
Related Topics
Concepts
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.59188/eduvest.v5i8.51908
- OA Status
- diamond
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4413193984
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
-
https://openalex.org/W4413193984Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.59188/eduvest.v5i8.51908Digital Object Identifier
- Title
-
Evaluation Of It System Operational Services Using The Itil Framework In The Service Desk Domain (A Case Study Of PT Erafone Dotcom)Work title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2025Year of publication
- Publication date
-
2025-08-12Full publication date if available
- Authors
-
Restamauli br Nainggolan, Budi Tjahjono, Agung Mulyo Widodo, Habibullah AkbarList of authors in order
- Landing page
-
https://doi.org/10.59188/eduvest.v5i8.51908Publisher landing page
- Open access
-
YesWhether a free full text is available
- OA status
-
diamondOpen access status per OpenAlex
- OA URL
-
https://doi.org/10.59188/eduvest.v5i8.51908Direct OA link when available
- Concepts
-
Information Technology Infrastructure Library, Service desk, Service (business), Domain (mathematical analysis), Computer science, Desk, Business, Operating system, Service provider, Mathematics, Service design, Information technology, Mathematical analysis, MarketingTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
0Total citation count in OpenAlex
- Related works (count)
-
10Other works algorithmically related by OpenAlex
Full payload
| id | https://openalex.org/W4413193984 |
|---|---|
| doi | https://doi.org/10.59188/eduvest.v5i8.51908 |
| ids.doi | https://doi.org/10.59188/eduvest.v5i8.51908 |
| ids.openalex | https://openalex.org/W4413193984 |
| fwci | 0.0 |
| type | article |
| title | Evaluation Of It System Operational Services Using The Itil Framework In The Service Desk Domain (A Case Study Of PT Erafone Dotcom) |
| biblio.issue | 8 |
| biblio.volume | 5 |
| biblio.last_page | 10058 |
| biblio.first_page | 10040 |
| topics[0].id | https://openalex.org/T14435 |
| topics[0].field.id | https://openalex.org/fields/17 |
| topics[0].field.display_name | Computer Science |
| topics[0].score | 0.9643999934196472 |
| topics[0].domain.id | https://openalex.org/domains/3 |
| topics[0].domain.display_name | Physical Sciences |
| topics[0].subfield.id | https://openalex.org/subfields/1710 |
| topics[0].subfield.display_name | Information Systems |
| topics[0].display_name | Information Retrieval and Data Mining |
| topics[1].id | https://openalex.org/T14136 |
| topics[1].field.id | https://openalex.org/fields/33 |
| topics[1].field.display_name | Social Sciences |
| topics[1].score | 0.9581999778747559 |
| topics[1].domain.id | https://openalex.org/domains/2 |
| topics[1].domain.display_name | Social Sciences |
| topics[1].subfield.id | https://openalex.org/subfields/3304 |
| topics[1].subfield.display_name | Education |
| topics[1].display_name | Education and Military Integration |
| topics[2].id | https://openalex.org/T11572 |
| topics[2].field.id | https://openalex.org/fields/14 |
| topics[2].field.display_name | Business, Management and Accounting |
| topics[2].score | 0.9326000213623047 |
| topics[2].domain.id | https://openalex.org/domains/2 |
| topics[2].domain.display_name | Social Sciences |
| topics[2].subfield.id | https://openalex.org/subfields/1404 |
| topics[2].subfield.display_name | Management Information Systems |
| topics[2].display_name | Information Technology Governance and Strategy |
| is_xpac | False |
| apc_list | |
| apc_paid | |
| concepts[0].id | https://openalex.org/C201359696 |
| concepts[0].level | 3 |
| concepts[0].score | 0.7260298728942871 |
| concepts[0].wikidata | https://www.wikidata.org/wiki/Q152361 |
| concepts[0].display_name | Information Technology Infrastructure Library |
| concepts[1].id | https://openalex.org/C6878162 |
| concepts[1].level | 5 |
| concepts[1].score | 0.6764112114906311 |
| concepts[1].wikidata | https://www.wikidata.org/wiki/Q1481411 |
| concepts[1].display_name | Service desk |
| concepts[2].id | https://openalex.org/C2780378061 |
| concepts[2].level | 2 |
| concepts[2].score | 0.5243580341339111 |
| concepts[2].wikidata | https://www.wikidata.org/wiki/Q25351891 |
| concepts[2].display_name | Service (business) |
| concepts[3].id | https://openalex.org/C36503486 |
| concepts[3].level | 2 |
| concepts[3].score | 0.515937864780426 |
| concepts[3].wikidata | https://www.wikidata.org/wiki/Q11235244 |
| concepts[3].display_name | Domain (mathematical analysis) |
| concepts[4].id | https://openalex.org/C41008148 |
| concepts[4].level | 0 |
| concepts[4].score | 0.488221675157547 |
| concepts[4].wikidata | https://www.wikidata.org/wiki/Q21198 |
| concepts[4].display_name | Computer science |
| concepts[5].id | https://openalex.org/C2776545233 |
| concepts[5].level | 2 |
| concepts[5].score | 0.468118816614151 |
| concepts[5].wikidata | https://www.wikidata.org/wiki/Q1064858 |
| concepts[5].display_name | Desk |
| concepts[6].id | https://openalex.org/C144133560 |
| concepts[6].level | 0 |
| concepts[6].score | 0.33719950914382935 |
| concepts[6].wikidata | https://www.wikidata.org/wiki/Q4830453 |
| concepts[6].display_name | Business |
| concepts[7].id | https://openalex.org/C111919701 |
| concepts[7].level | 1 |
| concepts[7].score | 0.1863643229007721 |
| concepts[7].wikidata | https://www.wikidata.org/wiki/Q9135 |
| concepts[7].display_name | Operating system |
| concepts[8].id | https://openalex.org/C116537 |
| concepts[8].level | 3 |
| concepts[8].score | 0.12626931071281433 |
| concepts[8].wikidata | https://www.wikidata.org/wiki/Q2169973 |
| concepts[8].display_name | Service provider |
| concepts[9].id | https://openalex.org/C33923547 |
| concepts[9].level | 0 |
| concepts[9].score | 0.11880505084991455 |
| concepts[9].wikidata | https://www.wikidata.org/wiki/Q395 |
| concepts[9].display_name | Mathematics |
| concepts[10].id | https://openalex.org/C61063171 |
| concepts[10].level | 4 |
| concepts[10].score | 0.1146199107170105 |
| concepts[10].wikidata | https://www.wikidata.org/wiki/Q532781 |
| concepts[10].display_name | Service design |
| concepts[11].id | https://openalex.org/C121017731 |
| concepts[11].level | 2 |
| concepts[11].score | 0.11163097620010376 |
| concepts[11].wikidata | https://www.wikidata.org/wiki/Q11661 |
| concepts[11].display_name | Information technology |
| concepts[12].id | https://openalex.org/C134306372 |
| concepts[12].level | 1 |
| concepts[12].score | 0.0 |
| concepts[12].wikidata | https://www.wikidata.org/wiki/Q7754 |
| concepts[12].display_name | Mathematical analysis |
| concepts[13].id | https://openalex.org/C162853370 |
| concepts[13].level | 1 |
| concepts[13].score | 0.0 |
| concepts[13].wikidata | https://www.wikidata.org/wiki/Q39809 |
| concepts[13].display_name | Marketing |
| keywords[0].id | https://openalex.org/keywords/information-technology-infrastructure-library |
| keywords[0].score | 0.7260298728942871 |
| keywords[0].display_name | Information Technology Infrastructure Library |
| keywords[1].id | https://openalex.org/keywords/service-desk |
| keywords[1].score | 0.6764112114906311 |
| keywords[1].display_name | Service desk |
| keywords[2].id | https://openalex.org/keywords/service |
| keywords[2].score | 0.5243580341339111 |
| keywords[2].display_name | Service (business) |
| keywords[3].id | https://openalex.org/keywords/domain |
| keywords[3].score | 0.515937864780426 |
| keywords[3].display_name | Domain (mathematical analysis) |
| keywords[4].id | https://openalex.org/keywords/computer-science |
| keywords[4].score | 0.488221675157547 |
| keywords[4].display_name | Computer science |
| keywords[5].id | https://openalex.org/keywords/desk |
| keywords[5].score | 0.468118816614151 |
| keywords[5].display_name | Desk |
| keywords[6].id | https://openalex.org/keywords/business |
| keywords[6].score | 0.33719950914382935 |
| keywords[6].display_name | Business |
| keywords[7].id | https://openalex.org/keywords/operating-system |
| keywords[7].score | 0.1863643229007721 |
| keywords[7].display_name | Operating system |
| keywords[8].id | https://openalex.org/keywords/service-provider |
| keywords[8].score | 0.12626931071281433 |
| keywords[8].display_name | Service provider |
| keywords[9].id | https://openalex.org/keywords/mathematics |
| keywords[9].score | 0.11880505084991455 |
| keywords[9].display_name | Mathematics |
| keywords[10].id | https://openalex.org/keywords/service-design |
| keywords[10].score | 0.1146199107170105 |
| keywords[10].display_name | Service design |
| keywords[11].id | https://openalex.org/keywords/information-technology |
| keywords[11].score | 0.11163097620010376 |
| keywords[11].display_name | Information technology |
| language | en |
| locations[0].id | doi:10.59188/eduvest.v5i8.51908 |
| locations[0].is_oa | True |
| locations[0].source.id | https://openalex.org/S4210171250 |
| locations[0].source.issn | 2775-3727, 2775-3735 |
| locations[0].source.type | journal |
| locations[0].source.is_oa | True |
| locations[0].source.issn_l | 2775-3727 |
| locations[0].source.is_core | False |
| locations[0].source.is_in_doaj | False |
| locations[0].source.display_name | Eduvest - Journal Of Universal Studies |
| locations[0].source.host_organization | |
| locations[0].source.host_organization_name | |
| locations[0].license | |
| locations[0].pdf_url | |
| locations[0].version | publishedVersion |
| locations[0].raw_type | journal-article |
| locations[0].license_id | |
| locations[0].is_accepted | True |
| locations[0].is_published | True |
| locations[0].raw_source_name | Eduvest - Journal of Universal Studies |
| locations[0].landing_page_url | https://doi.org/10.59188/eduvest.v5i8.51908 |
| indexed_in | crossref |
| authorships[0].author.id | https://openalex.org/A5119299407 |
| authorships[0].author.orcid | |
| authorships[0].author.display_name | Restamauli br Nainggolan |
| authorships[0].countries | ID |
| authorships[0].affiliations[0].institution_ids | https://openalex.org/I4210096641 |
| authorships[0].affiliations[0].raw_affiliation_string | Universitas Esa Unggul |
| authorships[0].institutions[0].id | https://openalex.org/I4210096641 |
| authorships[0].institutions[0].ror | https://ror.org/00cwwxh37 |
| authorships[0].institutions[0].type | education |
| authorships[0].institutions[0].lineage | https://openalex.org/I4210096641 |
| authorships[0].institutions[0].country_code | ID |
| authorships[0].institutions[0].display_name | Universitas Esa Unggul |
| authorships[0].author_position | first |
| authorships[0].raw_author_name | Restamauli br Nainggolan |
| authorships[0].is_corresponding | False |
| authorships[0].raw_affiliation_strings | Universitas Esa Unggul |
| authorships[1].author.id | https://openalex.org/A5104083657 |
| authorships[1].author.orcid | |
| authorships[1].author.display_name | Budi Tjahjono |
| authorships[1].countries | ID |
| authorships[1].affiliations[0].institution_ids | https://openalex.org/I4210096641 |
| authorships[1].affiliations[0].raw_affiliation_string | Universitas Esa Unggul |
| authorships[1].institutions[0].id | https://openalex.org/I4210096641 |
| authorships[1].institutions[0].ror | https://ror.org/00cwwxh37 |
| authorships[1].institutions[0].type | education |
| authorships[1].institutions[0].lineage | https://openalex.org/I4210096641 |
| authorships[1].institutions[0].country_code | ID |
| authorships[1].institutions[0].display_name | Universitas Esa Unggul |
| authorships[1].author_position | middle |
| authorships[1].raw_author_name | Budi Tjahjono |
| authorships[1].is_corresponding | False |
| authorships[1].raw_affiliation_strings | Universitas Esa Unggul |
| authorships[2].author.id | https://openalex.org/A5018353334 |
| authorships[2].author.orcid | https://orcid.org/0000-0002-9792-7114 |
| authorships[2].author.display_name | Agung Mulyo Widodo |
| authorships[2].countries | ID |
| authorships[2].affiliations[0].institution_ids | https://openalex.org/I4210096641 |
| authorships[2].affiliations[0].raw_affiliation_string | Universitas Esa Unggul |
| authorships[2].institutions[0].id | https://openalex.org/I4210096641 |
| authorships[2].institutions[0].ror | https://ror.org/00cwwxh37 |
| authorships[2].institutions[0].type | education |
| authorships[2].institutions[0].lineage | https://openalex.org/I4210096641 |
| authorships[2].institutions[0].country_code | ID |
| authorships[2].institutions[0].display_name | Universitas Esa Unggul |
| authorships[2].author_position | middle |
| authorships[2].raw_author_name | Agung Mulyo Widodo |
| authorships[2].is_corresponding | False |
| authorships[2].raw_affiliation_strings | Universitas Esa Unggul |
| authorships[3].author.id | https://openalex.org/A5046507259 |
| authorships[3].author.orcid | https://orcid.org/0000-0002-3431-3975 |
| authorships[3].author.display_name | Habibullah Akbar |
| authorships[3].countries | ID |
| authorships[3].affiliations[0].institution_ids | https://openalex.org/I4210096641 |
| authorships[3].affiliations[0].raw_affiliation_string | Universitas Esa Unggul |
| authorships[3].institutions[0].id | https://openalex.org/I4210096641 |
| authorships[3].institutions[0].ror | https://ror.org/00cwwxh37 |
| authorships[3].institutions[0].type | education |
| authorships[3].institutions[0].lineage | https://openalex.org/I4210096641 |
| authorships[3].institutions[0].country_code | ID |
| authorships[3].institutions[0].display_name | Universitas Esa Unggul |
| authorships[3].author_position | last |
| authorships[3].raw_author_name | Habibullah Akbar |
| authorships[3].is_corresponding | False |
| authorships[3].raw_affiliation_strings | Universitas Esa Unggul |
| has_content.pdf | False |
| has_content.grobid_xml | False |
| is_paratext | False |
| open_access.is_oa | True |
| open_access.oa_url | https://doi.org/10.59188/eduvest.v5i8.51908 |
| open_access.oa_status | diamond |
| open_access.any_repository_has_fulltext | False |
| created_date | 2025-10-10T00:00:00 |
| display_name | Evaluation Of It System Operational Services Using The Itil Framework In The Service Desk Domain (A Case Study Of PT Erafone Dotcom) |
| has_fulltext | False |
| is_retracted | False |
| updated_date | 2025-11-06T03:46:38.306776 |
| primary_topic.id | https://openalex.org/T14435 |
| primary_topic.field.id | https://openalex.org/fields/17 |
| primary_topic.field.display_name | Computer Science |
| primary_topic.score | 0.9643999934196472 |
| primary_topic.domain.id | https://openalex.org/domains/3 |
| primary_topic.domain.display_name | Physical Sciences |
| primary_topic.subfield.id | https://openalex.org/subfields/1710 |
| primary_topic.subfield.display_name | Information Systems |
| primary_topic.display_name | Information Retrieval and Data Mining |
| related_works | https://openalex.org/W4311038711, https://openalex.org/W2324414183, https://openalex.org/W1988662533, https://openalex.org/W1541629764, https://openalex.org/W2184687371, https://openalex.org/W51801912, https://openalex.org/W2154994646, https://openalex.org/W169213233, https://openalex.org/W3110003776, https://openalex.org/W2542950329 |
| cited_by_count | 0 |
| locations_count | 1 |
| best_oa_location.id | doi:10.59188/eduvest.v5i8.51908 |
| best_oa_location.is_oa | True |
| best_oa_location.source.id | https://openalex.org/S4210171250 |
| best_oa_location.source.issn | 2775-3727, 2775-3735 |
| best_oa_location.source.type | journal |
| best_oa_location.source.is_oa | True |
| best_oa_location.source.issn_l | 2775-3727 |
| best_oa_location.source.is_core | False |
| best_oa_location.source.is_in_doaj | False |
| best_oa_location.source.display_name | Eduvest - Journal Of Universal Studies |
| best_oa_location.source.host_organization | |
| best_oa_location.source.host_organization_name | |
| best_oa_location.license | |
| best_oa_location.pdf_url | |
| best_oa_location.version | publishedVersion |
| best_oa_location.raw_type | journal-article |
| best_oa_location.license_id | |
| best_oa_location.is_accepted | True |
| best_oa_location.is_published | True |
| best_oa_location.raw_source_name | Eduvest - Journal of Universal Studies |
| best_oa_location.landing_page_url | https://doi.org/10.59188/eduvest.v5i8.51908 |
| primary_location.id | doi:10.59188/eduvest.v5i8.51908 |
| primary_location.is_oa | True |
| primary_location.source.id | https://openalex.org/S4210171250 |
| primary_location.source.issn | 2775-3727, 2775-3735 |
| primary_location.source.type | journal |
| primary_location.source.is_oa | True |
| primary_location.source.issn_l | 2775-3727 |
| primary_location.source.is_core | False |
| primary_location.source.is_in_doaj | False |
| primary_location.source.display_name | Eduvest - Journal Of Universal Studies |
| primary_location.source.host_organization | |
| primary_location.source.host_organization_name | |
| primary_location.license | |
| primary_location.pdf_url | |
| primary_location.version | publishedVersion |
| primary_location.raw_type | journal-article |
| primary_location.license_id | |
| primary_location.is_accepted | True |
| primary_location.is_published | True |
| primary_location.raw_source_name | Eduvest - Journal of Universal Studies |
| primary_location.landing_page_url | https://doi.org/10.59188/eduvest.v5i8.51908 |
| publication_date | 2025-08-12 |
| publication_year | 2025 |
| referenced_works_count | 0 |
| abstract_inverted_index.2 | 108 |
| abstract_inverted_index.3 | 149 |
| abstract_inverted_index.5 | 118 |
| abstract_inverted_index.a | 206 |
| abstract_inverted_index.3, | 202 |
| abstract_inverted_index.IT | 83, 97, 139, 154, 176 |
| abstract_inverted_index.PT | 0, 19, 86 |
| abstract_inverted_index.To | 171 |
| abstract_inverted_index.V4 | 73, 105 |
| abstract_inverted_index.an | 27 |
| abstract_inverted_index.as | 26 |
| abstract_inverted_index.at | 85, 147, 200 |
| abstract_inverted_index.be | 61, 75, 231 |
| abstract_inverted_index.in | 13, 36, 82, 99, 110, 120, 138, 208 |
| abstract_inverted_index.is | 3, 48, 58, 94, 194, 199, 204, 215 |
| abstract_inverted_index.it | 198, 214 |
| abstract_inverted_index.of | 5, 91, 113, 123, 129, 136, 144, 175, 221, 242 |
| abstract_inverted_index.or | 34 |
| abstract_inverted_index.so | 212, 227 |
| abstract_inverted_index.to | 52, 60, 63, 77, 95, 157, 163, 169, 183, 217, 235 |
| abstract_inverted_index.The | 41, 67, 89, 127, 190 |
| abstract_inverted_index.and | 9, 54, 117, 141, 167, 186, 223, 233, 238, 244 |
| abstract_inverted_index.are | 132, 146 |
| abstract_inverted_index.can | 187, 230 |
| abstract_inverted_index.for | 32, 192 |
| abstract_inverted_index.gap | 207 |
| abstract_inverted_index.has | 159 |
| abstract_inverted_index.one | 4 |
| abstract_inverted_index.run | 160 |
| abstract_inverted_index.the | 6, 23, 37, 49, 103, 111, 121, 134, 142, 173, 180, 209, 219, 240 |
| abstract_inverted_index.ITIL | 104 |
| abstract_inverted_index.able | 62 |
| abstract_inverted_index.desk | 25, 46, 80 |
| abstract_inverted_index.even | 196 |
| abstract_inverted_index.from | 15, 179 |
| abstract_inverted_index.help | 236 |
| abstract_inverted_index.slow | 50 |
| abstract_inverted_index.that | 133, 153, 195, 213, 225, 228 |
| abstract_inverted_index.they | 229 |
| abstract_inverted_index.this | 92, 130 |
| abstract_inverted_index.used | 76, 211 |
| abstract_inverted_index.uses | 22 |
| abstract_inverted_index.will | 74 |
| abstract_inverted_index.with | 44, 107 |
| abstract_inverted_index.level | 135, 143, 148, 182, 201 |
| abstract_inverted_index.match | 184 |
| abstract_inverted_index.means | 152 |
| abstract_inverted_index.phone | 8 |
| abstract_inverted_index.still | 205 |
| abstract_inverted_index.study | 93, 131 |
| abstract_inverted_index.there | 203 |
| abstract_inverted_index.users | 35, 158 |
| abstract_inverted_index.using | 102 |
| abstract_inverted_index.value | 174 |
| abstract_inverted_index.which | 151 |
| abstract_inverted_index.(ITIL) | 72 |
| abstract_inverted_index.domain | 112, 122 |
| abstract_inverted_index.dotcom | 2, 21 |
| abstract_inverted_index.handle | 237 |
| abstract_inverted_index.mobile | 7 |
| abstract_inverted_index.needed | 59 |
| abstract_inverted_index.occur, | 226 |
| abstract_inverted_index.smooth | 38 |
| abstract_inverted_index.system | 30 |
| abstract_inverted_index.tablet | 10 |
| abstract_inverted_index.though | 197 |
| abstract_inverted_index.Dotcom. | 88 |
| abstract_inverted_index.Erafone | 1, 20, 87 |
| abstract_inverted_index.General | 114 |
| abstract_inverted_index.Library | 71 |
| abstract_inverted_index.Service | 124 |
| abstract_inverted_index.Support | 98 |
| abstract_inverted_index.brands. | 18 |
| abstract_inverted_index.current | 42 |
| abstract_inverted_index.improve | 64, 188, 218 |
| abstract_inverted_index.prevent | 239 |
| abstract_inverted_index.problem | 43 |
| abstract_inverted_index.purpose | 90 |
| abstract_inverted_index.results | 128 |
| abstract_inverted_index.service | 24, 31, 45, 79, 137 |
| abstract_inverted_index.support | 29, 156, 178 |
| abstract_inverted_index.various | 16 |
| abstract_inverted_index.Practice | 116 |
| abstract_inverted_index.analyzed | 232 |
| abstract_inverted_index.evaluate | 78, 96 |
| abstract_inverted_index.handling | 53 |
| abstract_inverted_index.increase | 172 |
| abstract_inverted_index.maturity | 181 |
| abstract_inverted_index.practice | 165 |
| abstract_inverted_index.problems | 224 |
| abstract_inverted_index.process. | 40 |
| abstract_inverted_index.response | 51, 168 |
| abstract_inverted_index.retailer | 11 |
| abstract_inverted_index.services | 47, 81, 101 |
| abstract_inverted_index.Indonesia | 14 |
| abstract_inverted_index.Practice. | 126 |
| abstract_inverted_index.companies | 12 |
| abstract_inverted_index.customers | 33 |
| abstract_inverted_index.framework | 106 |
| abstract_inverted_index.incidents | 222, 243 |
| abstract_inverted_index.necessary | 216 |
| abstract_inverted_index.optimally | 161 |
| abstract_inverted_index.practices | 109, 119, 210 |
| abstract_inverted_index.problems. | 245 |
| abstract_inverted_index.recording | 220 |
| abstract_inverted_index.referring | 162 |
| abstract_inverted_index.resolving | 55 |
| abstract_inverted_index.services. | 66 |
| abstract_inverted_index.(Defined), | 150 |
| abstract_inverted_index.Evaluation | 57 |
| abstract_inverted_index.Management | 115, 125 |
| abstract_inverted_index.Technology | 69 |
| abstract_inverted_index.capability | 145 |
| abstract_inverted_index.identified | 234 |
| abstract_inverted_index.incidents. | 170 |
| abstract_inverted_index.management | 164 |
| abstract_inverted_index.obstacles. | 56 |
| abstract_inverted_index.procedures | 166 |
| abstract_inverted_index.recurrence | 241 |
| abstract_inverted_index.well-known | 17 |
| abstract_inverted_index.Information | 68 |
| abstract_inverted_index.Operational | 84, 140, 155, 177 |
| abstract_inverted_index.after-sales | 28 |
| abstract_inverted_index.improvement | 193 |
| abstract_inverted_index.management. | 189 |
| abstract_inverted_index.operational | 65, 100 |
| abstract_inverted_index.transaction | 39 |
| abstract_inverted_index.expectations | 185 |
| abstract_inverted_index.Infrastructure | 70 |
| abstract_inverted_index.recommendation | 191 |
| cited_by_percentile_year | |
| countries_distinct_count | 1 |
| institutions_distinct_count | 4 |
| citation_normalized_percentile.value | 0.46149661 |
| citation_normalized_percentile.is_in_top_1_percent | False |
| citation_normalized_percentile.is_in_top_10_percent | True |