Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 Method Article Swipe
Revinindia Oktaimanuella
,
Arista Pratama
,
Asif Faroqi
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.32877/bt.v8i1.2671
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.32877/bt.v8i1.2671
The integration of information technology in higher education is essential to support academic and administrative activities. The MELISA Information System at Surabaya State University plays a vital role in meeting student needs. Periodic evaluation of user satisfaction is necessary to ensure the quality and effectiveness of the service, as poor system quality can hinder learning and productivity. This study aims to analyze and evaluate the quality of the MELISA Information System at Surabaya State University and its impact on student satisfaction. Specifically, this research seeks to determine how WebQual 4.0's Usability Quality, Information Quality, and Service Interaction Quality dimensions influence user satisfaction. Using a quantitative descriptive survey method, data was collected via online questionnaires from Surabaya State University students who use MELISA. System quality was measured using three dimensions of WebQual 4.0: Usability Quality, Information Quality, and Service Interaction Quality. Data analysis involved descriptive statistics and multiple linear regression to test the effect of quality dimensions on student satisfaction. The results show that Usability Quality, Information Quality, and Service Interaction Quality significantly affect student satisfaction with MELISA. The majority of respondents gave a positive assessment, although some improvements are still needed. Information Quality was found to be the most dominant influence on student satisfaction. The quality of the MELISA Information System, based on WebQual 4.0, is crucial for student satisfaction at Surabaya State University. To increase user satisfaction, the university must continue to improve the usability, accuracy of information, and quality of service interactions in the MELISA system.
Related Topics
Concepts
Usability
Quality (philosophy)
Service quality
Descriptive statistics
Knowledge management
Information quality
Service (business)
Psychology
Business
Computer science
Information system
Marketing
Statistics
Mathematics
Engineering
Human–computer interaction
Philosophy
Electrical engineering
Epistemology
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.32877/bt.v8i1.2671
- OA Status
- diamond
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4413210065
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4413210065Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.32877/bt.v8i1.2671Digital Object Identifier
- Title
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Evaluation of the Quality Satisfaction the MELISA Information System with the WebQual 4.0 MethodWork title
- Type
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2025Year of publication
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2025-08-10Full publication date if available
- Authors
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Revinindia Oktaimanuella, Arista Pratama, Asif FaroqiList of authors in order
- Landing page
-
https://doi.org/10.32877/bt.v8i1.2671Publisher landing page
- Open access
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YesWhether a free full text is available
- OA status
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diamondOpen access status per OpenAlex
- OA URL
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https://doi.org/10.32877/bt.v8i1.2671Direct OA link when available
- Concepts
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Usability, Quality (philosophy), Service quality, Descriptive statistics, Knowledge management, Information quality, Service (business), Psychology, Business, Computer science, Information system, Marketing, Statistics, Mathematics, Engineering, Human–computer interaction, Philosophy, Electrical engineering, EpistemologyTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
- Related works (count)
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10Other works algorithmically related by OpenAlex
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| abstract_inverted_index.affect | 172 |
| abstract_inverted_index.effect | 152 |
| abstract_inverted_index.ensure | 40 |
| abstract_inverted_index.higher | 6 |
| abstract_inverted_index.hinder | 53 |
| abstract_inverted_index.impact | 77 |
| abstract_inverted_index.linear | 147 |
| abstract_inverted_index.needs. | 31 |
| abstract_inverted_index.online | 112 |
| abstract_inverted_index.survey | 106 |
| abstract_inverted_index.system | 50 |
| abstract_inverted_index.MELISA. | 121, 176 |
| abstract_inverted_index.Quality | 97, 170, 192 |
| abstract_inverted_index.Service | 95, 137, 168 |
| abstract_inverted_index.System, | 210 |
| abstract_inverted_index.WebQual | 88, 130, 213 |
| abstract_inverted_index.analyze | 61 |
| abstract_inverted_index.crucial | 216 |
| abstract_inverted_index.improve | 233 |
| abstract_inverted_index.meeting | 29 |
| abstract_inverted_index.method, | 107 |
| abstract_inverted_index.needed. | 190 |
| abstract_inverted_index.quality | 42, 51, 65, 123, 154, 205, 240 |
| abstract_inverted_index.results | 160 |
| abstract_inverted_index.service | 242 |
| abstract_inverted_index.student | 30, 79, 157, 173, 202, 218 |
| abstract_inverted_index.support | 11 |
| abstract_inverted_index.system. | 247 |
| abstract_inverted_index.Periodic | 32 |
| abstract_inverted_index.Quality, | 91, 93, 133, 135, 164, 166 |
| abstract_inverted_index.Quality. | 139 |
| abstract_inverted_index.Surabaya | 21, 72, 115, 221 |
| abstract_inverted_index.academic | 12 |
| abstract_inverted_index.accuracy | 236 |
| abstract_inverted_index.although | 185 |
| abstract_inverted_index.analysis | 141 |
| abstract_inverted_index.continue | 231 |
| abstract_inverted_index.dominant | 199 |
| abstract_inverted_index.evaluate | 63 |
| abstract_inverted_index.increase | 225 |
| abstract_inverted_index.involved | 142 |
| abstract_inverted_index.learning | 54 |
| abstract_inverted_index.majority | 178 |
| abstract_inverted_index.measured | 125 |
| abstract_inverted_index.multiple | 146 |
| abstract_inverted_index.positive | 183 |
| abstract_inverted_index.research | 83 |
| abstract_inverted_index.service, | 47 |
| abstract_inverted_index.students | 118 |
| abstract_inverted_index.Usability | 90, 132, 163 |
| abstract_inverted_index.collected | 110 |
| abstract_inverted_index.determine | 86 |
| abstract_inverted_index.education | 7 |
| abstract_inverted_index.essential | 9 |
| abstract_inverted_index.influence | 99, 200 |
| abstract_inverted_index.necessary | 38 |
| abstract_inverted_index.University | 23, 74, 117 |
| abstract_inverted_index.dimensions | 98, 128, 155 |
| abstract_inverted_index.evaluation | 33 |
| abstract_inverted_index.regression | 148 |
| abstract_inverted_index.statistics | 144 |
| abstract_inverted_index.technology | 4 |
| abstract_inverted_index.university | 229 |
| abstract_inverted_index.usability, | 235 |
| abstract_inverted_index.Information | 18, 69, 92, 134, 165, 191, 209 |
| abstract_inverted_index.Interaction | 96, 138, 169 |
| abstract_inverted_index.University. | 223 |
| abstract_inverted_index.activities. | 15 |
| abstract_inverted_index.assessment, | 184 |
| abstract_inverted_index.descriptive | 105, 143 |
| abstract_inverted_index.information | 3 |
| abstract_inverted_index.integration | 1 |
| abstract_inverted_index.respondents | 180 |
| abstract_inverted_index.improvements | 187 |
| abstract_inverted_index.information, | 238 |
| abstract_inverted_index.interactions | 243 |
| abstract_inverted_index.quantitative | 104 |
| abstract_inverted_index.satisfaction | 36, 174, 219 |
| abstract_inverted_index.Specifically, | 81 |
| abstract_inverted_index.effectiveness | 44 |
| abstract_inverted_index.productivity. | 56 |
| abstract_inverted_index.satisfaction, | 227 |
| abstract_inverted_index.satisfaction. | 80, 101, 158, 203 |
| abstract_inverted_index.significantly | 171 |
| abstract_inverted_index.administrative | 14 |
| abstract_inverted_index.questionnaires | 113 |
| cited_by_percentile_year | |
| countries_distinct_count | 1 |
| institutions_distinct_count | 3 |
| citation_normalized_percentile.value | 0.46426628 |
| citation_normalized_percentile.is_in_top_1_percent | False |
| citation_normalized_percentile.is_in_top_10_percent | True |