Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality Article Swipe

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Javed Ali , Ahmad Jusoh , NorHalima Idris , Alhamzah F. Abbas , Ahmed H. Alsharif ·

YOU? · · 2021 · Open Access · · DOI: https://doi.org/10.3991/ijim.v15i18.24519

The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analyse the research articles associated with ‘e-services and e-service quality’ research. Search was limited to keywords of ‘e-services OR e-service and e-service quality’. Findings: Results revealed that the field of ‘Busi-ness, Management and Accounting’ had the highest number of publications. To-tal Quality Management and Business Excellence was found at the top among the most productive journals in chosen search. Chang W.-I. and Yuan S.-T. from Taiwan were found to be the leading authors among top ten authors. United States and National Cheng Kung University of Taiwan were found to be the lead-ing country and institution in the selected search of e-service and e-service quali-ty. Originality/ Value: This study, to best of our knowledge, is the first of its kind in mapping the ‘e-services and e-service quality’ literature in Scopus. This will aid in shaping the central theme and set the future research directions for the researchers.

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Originality Service (business) Scopus Service quality Quality (philosophy) Excellence Business Marketing Knowledge management Computer science Political science Sociology Social science Qualitative research MEDLINE Philosophy Epistemology Law

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Type: article
Language: en
Landing Page: https://doi.org/10.3991/ijim.v15i18.24519
PDF: https://online-journals.org/index.php/i-jim/article/download/24519/9965
OA Status: gold
Cited By: 30
References: 19
Related Works: 10
OpenAlex ID: https://openalex.org/W3200234161

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OpenAlex ID: https://openalex.org/W3200234161

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DOI: https://doi.org/10.3991/ijim.v15i18.24519

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Title: Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality

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Type: article

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Language: en

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Publication year: 2021

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Publication date: 2021-09-20

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Authors: Javed Ali, Ahmad Jusoh, NorHalima Idris, Alhamzah F. Abbas, Ahmed H. Alsharif

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Landing page: https://doi.org/10.3991/ijim.v15i18.24519

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PDF URL: https://online-journals.org/index.php/i-jim/article/download/24519/9965

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OA status: gold

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OA URL: https://online-journals.org/index.php/i-jim/article/download/24519/9965

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Concepts: Originality, Service (business), Scopus, Service quality, Quality (philosophy), Excellence, Business, Marketing, Knowledge management, Computer science, Political science, Sociology, Social science, Qualitative research, MEDLINE, Philosophy, Epistemology, Law

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Cited by: 30

Total citation count in OpenAlex
Citations by year (recent): 2025: 4, 2024: 8, 2023: 6, 2022: 11, 2021: 1

Per-year citation counts (last 5 years)
References (count): 19

Number of works referenced by this work
Related works (count): 10

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