How High-Performing Personal Support Workers Set and Maintain Boundaries When Providing Care: A Case Study in Ontario, Canada Article Swipe
Elizabeth Kalles
,
Emily C. King
,
Paul Holyoke
·
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.1177/07334648241263500
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.1177/07334648241263500
Personal support workers (PSWs) provide a large proportion of in-home care services for Canadians. PSWs must negotiate with clients and their family on how prescribed care is delivered. How PSWs set and maintain professional and personal boundaries during care is poorly understood, and failure to manage boundaries can expose both PSWs and clients to risk. High-performing PSWs ( n = 9) and supervisors ( n = 4) within an Ontario, Canada, home care agency were engaged in workshops ( n = 3) to identify field-tested strategies and tactics for identifying, managing, and supporting PSW boundaries. A boundary-management framework was generated, including types of boundary challenges; decision-making principles (e.g., consider the purpose of home care); response strategies (e.g., work with the client on an alternative solution); and tactics for action (e.g., use proactive reminders). Supervisory and organizational supports (e.g., enabling “shop-talk”) were identified. The framework can inform teaching and practice materials for PSWs in Canada and other countries.
Related Topics
Concepts
Agency (philosophy)
Boundary (topology)
Work (physics)
Negotiation
Set (abstract data type)
Nursing
Personal care
Professional boundaries
Public relations
Psychology
Medicine
Sociology
Computer science
Engineering
Family medicine
Political science
Social science
Mechanical engineering
Mathematics
Programming language
Mathematical analysis
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1177/07334648241263500
- OA Status
- green
- References
- 39
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4402588887
All OpenAlex metadata
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- OpenAlex ID
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https://openalex.org/W4402588887Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.1177/07334648241263500Digital Object Identifier
- Title
-
How High-Performing Personal Support Workers Set and Maintain Boundaries When Providing Care: A Case Study in Ontario, CanadaWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2024Year of publication
- Publication date
-
2024-09-18Full publication date if available
- Authors
-
Elizabeth Kalles, Emily C. King, Paul HolyokeList of authors in order
- Landing page
-
https://doi.org/10.1177/07334648241263500Publisher landing page
- Open access
-
YesWhether a free full text is available
- OA status
-
greenOpen access status per OpenAlex
- OA URL
-
https://www.ncbi.nlm.nih.gov/pmc/articles/11622524Direct OA link when available
- Concepts
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Agency (philosophy), Boundary (topology), Work (physics), Negotiation, Set (abstract data type), Nursing, Personal care, Professional boundaries, Public relations, Psychology, Medicine, Sociology, Computer science, Engineering, Family medicine, Political science, Social science, Mechanical engineering, Mathematics, Programming language, Mathematical analysisTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
- References (count)
-
39Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
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