Human-centered Explainable AI: Towards a Reflective Sociotechnical\n Approach Article Swipe
Upol Ehsan
,
Mark Riedl
·
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.48550/arxiv.2002.01092
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.48550/arxiv.2002.01092
Explanations--a form of post-hoc interpretability--play an instrumental role\nin making systems accessible as AI continues to proliferate complex and\nsensitive sociotechnical systems. In this paper, we introduce Human-centered\nExplainable AI (HCXAI) as an approach that puts the human at the center of\ntechnology design. It develops a holistic understanding of "who" the human is\nby considering the interplay of values, interpersonal dynamics, and the\nsocially situated nature of AI systems. In particular, we advocate for a\nreflective sociotechnical approach. We illustrate HCXAI through a case study of\nan explanation system for non-technical end-users that shows how technical\nadvancements and the understanding of human factors co-evolve. Building on the\ncase study, we lay out open research questions pertaining to further refining\nour understanding of "who" the human is and extending beyond 1-to-1\nhuman-computer interactions. Finally, we propose that a reflective HCXAI\nparadigm-mediated through the perspective of Critical Technical Practice and\nsupplemented with strategies from HCI, such as value-sensitive design and\nparticipatory design--not only helps us understand our intellectual blind\nspots, but it can also open up new design and research spaces.\n
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Metadata
- Type
- preprint
- Language
- en
- Landing Page
- http://arxiv.org/abs/2002.01092
- https://arxiv.org/pdf/2002.01092
- OA Status
- green
- Cited By
- 4
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4287871662
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4287871662Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.48550/arxiv.2002.01092Digital Object Identifier
- Title
-
Human-centered Explainable AI: Towards a Reflective Sociotechnical\n ApproachWork title
- Type
-
preprintOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2020Year of publication
- Publication date
-
2020-02-03Full publication date if available
- Authors
-
Upol Ehsan, Mark RiedlList of authors in order
- Landing page
-
https://arxiv.org/abs/2002.01092Publisher landing page
- PDF URL
-
https://arxiv.org/pdf/2002.01092Direct link to full text PDF
- Open access
-
YesWhether a free full text is available
- OA status
-
greenOpen access status per OpenAlex
- OA URL
-
https://arxiv.org/pdf/2002.01092Direct OA link when available
- Concepts
-
Sociotechnical system, Situated, Computer science, Interpretability, Knowledge management, Interpersonal communication, Perspective (graphical), Data science, Management science, Sociology, Artificial intelligence, Engineering, CommunicationTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
4Total citation count in OpenAlex
- Citations by year (recent)
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2025: 1, 2024: 1, 2023: 2Per-year citation counts (last 5 years)
- Related works (count)
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10Other works algorithmically related by OpenAlex
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