Implementing and Scaling Commercial AI in Public Healthcare Settings: Experiences from Norway Article Swipe

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Gro-Hilde Severinsen , Rune Pedersen , Gunnar Ellingsen , Bjørn A. Graff , Lise Ann Tveiten , Mari Serine Kannelønning , Line Silsand ·

YOU? · · 2025 · Open Access · · DOI: https://doi.org/10.3233/shti250226

This paper presents findings from a formative process evaluation of the implementation of a commercial AI application in a large Norwegian hospital trust. The study identified three key areas critical for successful AI adoption: (1) Implementation strategies, (2) Implementation methods, and (3) Effects and values. We examine how the hospital developed a bottom-up implementation strategy, emphasizing a “learning by doing” approach. The iterative implementation method, refined across multiple hospitals, prioritized extensive stakeholder involvement and rigorous quality assurance. This approach facilitated key outcomes, including enhanced digital maturity, early benefits realization, and strengthened user trust and engagement—essential factors for long-term AI adoption.

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Formative assessment Computer science Stakeholder Process management Process (computing) Capability Maturity Model Key (lock) Maturity (psychological) Knowledge management Norwegian Stakeholder engagement Public hospital Health care Quality (philosophy) Quality assurance Healthcare delivery Engineering management Business Medicine Nursing Engineering Psychology Public relations Computer security Political science Marketing Programming language Philosophy Epistemology Software Operating system Service (business) Law Linguistics Pedagogy Developmental psychology

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Type: article
Language: en
Landing Page: https://doi.org/10.3233/shti250226
PDF: https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI250226
OA Status: hybrid
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OpenAlex ID: https://openalex.org/W4410325201

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DOI: https://doi.org/10.3233/shti250226

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Title: Implementing and Scaling Commercial AI in Public Healthcare Settings: Experiences from Norway

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Language: en

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Publication year: 2025

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Publication date: 2025-05-12

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Authors: Gro-Hilde Severinsen, Rune Pedersen, Gunnar Ellingsen, Bjørn A. Graff, Lise Ann Tveiten, Mari Serine Kannelønning, Line Silsand

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Landing page: https://doi.org/10.3233/shti250226

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Concepts: Formative assessment, Computer science, Stakeholder, Process management, Process (computing), Capability Maturity Model, Key (lock), Maturity (psychological), Knowledge management, Norwegian, Stakeholder engagement, Public hospital, Health care, Quality (philosophy), Quality assurance, Healthcare delivery, Engineering management, Business, Medicine, Nursing, Engineering, Psychology, Public relations, Computer security, Political science, Marketing, Programming language, Philosophy, Epistemology, Software, Operating system, Service (business), Law, Linguistics, Pedagogy, Developmental psychology

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