Influences of atmospherics on customer satisfaction and behavioural intentions in the restaurant industry: Evidence from an emerging economy Article Swipe
Mananage Shanika Hansini Rathnasiri
,
Pawan Kumar
,
Bindu Aggarwal
,
Kiran Nair
,
Narayanage Jayantha Dewasiri
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.1371/journal.pone.0319948
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.1371/journal.pone.0319948
The emergence of the food service industry is among the most promising sectors that open many great opportunities for its development. Restaurants are also a part of the world’s economy. This is reflected in the increasing demand for high-quality, upscale dining experiences. The restaurant industry is well-positioned for future growth. However, few researchers have explored the impact of restaurant attributes on overall customer satisfaction and behavioural intentions in the context of fine dining restaurants. This study investigates how restaurant attributes influence overall satisfaction and behavioural intentions in an emerging economy such as India. To explore this relationship, we adopted the Stimulus-Organism-Response (SOR) theory proposed by Mehrabian and Russell (1974) [1]. The results show that restaurant attributes can lead to higher customer satisfaction rates, benefiting the industry. Restaurant attributes also play an essential role in creating a positive customer dining experience. Restaurant attributes help provide thoughtful customer service, such as assisting with menu items, remembering customers’ names, or providing helpful suggestions, which can also show customers that they are valued.
Related Topics
Concepts
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1371/journal.pone.0319948
- OA Status
- gold
- Cited By
- 2
- References
- 65
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4409159937
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
-
https://openalex.org/W4409159937Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.1371/journal.pone.0319948Digital Object Identifier
- Title
-
Influences of atmospherics on customer satisfaction and behavioural intentions in the restaurant industry: Evidence from an emerging economyWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2025Year of publication
- Publication date
-
2025-04-04Full publication date if available
- Authors
-
Mananage Shanika Hansini Rathnasiri, Pawan Kumar, Bindu Aggarwal, Kiran Nair, Narayanage Jayantha DewasiriList of authors in order
- Landing page
-
https://doi.org/10.1371/journal.pone.0319948Publisher landing page
- Open access
-
YesWhether a free full text is available
- OA status
-
goldOpen access status per OpenAlex
- OA URL
-
https://doi.org/10.1371/journal.pone.0319948Direct OA link when available
- Concepts
-
Customer satisfaction, Marketing, Business, Service quality, Consumer behaviour, Advertising, Context (archaeology), Emerging markets, Quality (philosophy), Tertiary sector of the economy, Customer retention, Service (business), Geography, Epistemology, Philosophy, Archaeology, FinanceTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
2Total citation count in OpenAlex
- Citations by year (recent)
-
2025: 2Per-year citation counts (last 5 years)
- References (count)
-
65Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
Full payload
| id | https://openalex.org/W4409159937 |
|---|---|
| doi | https://doi.org/10.1371/journal.pone.0319948 |
| ids.doi | https://doi.org/10.1371/journal.pone.0319948 |
| ids.pmid | https://pubmed.ncbi.nlm.nih.gov/40184398 |
| ids.openalex | https://openalex.org/W4409159937 |
| fwci | 14.07198397 |
| mesh[0].qualifier_ui | |
| mesh[0].descriptor_ui | D006801 |
| mesh[0].is_major_topic | False |
| mesh[0].qualifier_name | |
| mesh[0].descriptor_name | Humans |
| mesh[1].qualifier_ui | Q000191 |
| mesh[1].descriptor_ui | D012147 |
| mesh[1].is_major_topic | True |
| mesh[1].qualifier_name | economics |
| mesh[1].descriptor_name | Restaurants |
| mesh[2].qualifier_ui | Q000191 |
| mesh[2].descriptor_ui | D003258 |
| mesh[2].is_major_topic | True |
| mesh[2].qualifier_name | economics |
| mesh[2].descriptor_name | Consumer Behavior |
| mesh[3].qualifier_ui | |
| mesh[3].descriptor_ui | D005260 |
| mesh[3].is_major_topic | False |
| mesh[3].qualifier_name | |
| mesh[3].descriptor_name | Female |
| mesh[4].qualifier_ui | |
| mesh[4].descriptor_ui | D000328 |
| mesh[4].is_major_topic | False |
| mesh[4].qualifier_name | |
| mesh[4].descriptor_name | Adult |
| mesh[5].qualifier_ui | |
| mesh[5].descriptor_ui | D008297 |
| mesh[5].is_major_topic | False |
| mesh[5].qualifier_name | |
| mesh[5].descriptor_name | Male |
| mesh[6].qualifier_ui | |
| mesh[6].descriptor_ui | D033182 |
| mesh[6].is_major_topic | True |
| mesh[6].qualifier_name | |
| mesh[6].descriptor_name | Intention |
| mesh[7].qualifier_ui | |
| mesh[7].descriptor_ui | D010549 |
| mesh[7].is_major_topic | True |
| mesh[7].qualifier_name | |
| mesh[7].descriptor_name | Personal Satisfaction |
| mesh[8].qualifier_ui | |
| mesh[8].descriptor_ui | D007194 |
| mesh[8].is_major_topic | False |
| mesh[8].qualifier_name | |
| mesh[8].descriptor_name | India |
| mesh[9].qualifier_ui | |
| mesh[9].descriptor_ui | D055815 |
| mesh[9].is_major_topic | False |
| mesh[9].qualifier_name | |
| mesh[9].descriptor_name | Young Adult |
| mesh[10].qualifier_ui | |
| mesh[10].descriptor_ui | D011795 |
| mesh[10].is_major_topic | False |
| mesh[10].qualifier_name | |
| mesh[10].descriptor_name | Surveys and Questionnaires |
| mesh[11].qualifier_ui | |
| mesh[11].descriptor_ui | D006801 |
| mesh[11].is_major_topic | False |
| mesh[11].qualifier_name | |
| mesh[11].descriptor_name | Humans |
| mesh[12].qualifier_ui | Q000191 |
| mesh[12].descriptor_ui | D012147 |
| mesh[12].is_major_topic | True |
| mesh[12].qualifier_name | economics |
| mesh[12].descriptor_name | Restaurants |
| mesh[13].qualifier_ui | Q000191 |
| mesh[13].descriptor_ui | D003258 |
| mesh[13].is_major_topic | True |
| mesh[13].qualifier_name | economics |
| mesh[13].descriptor_name | Consumer Behavior |
| mesh[14].qualifier_ui | |
| mesh[14].descriptor_ui | D005260 |
| mesh[14].is_major_topic | False |
| mesh[14].qualifier_name | |
| mesh[14].descriptor_name | Female |
| mesh[15].qualifier_ui | |
| mesh[15].descriptor_ui | D000328 |
| mesh[15].is_major_topic | False |
| mesh[15].qualifier_name | |
| mesh[15].descriptor_name | Adult |
| mesh[16].qualifier_ui | |
| mesh[16].descriptor_ui | D008297 |
| mesh[16].is_major_topic | False |
| mesh[16].qualifier_name | |
| mesh[16].descriptor_name | Male |
| mesh[17].qualifier_ui | |
| mesh[17].descriptor_ui | D033182 |
| mesh[17].is_major_topic | True |
| mesh[17].qualifier_name | |
| mesh[17].descriptor_name | Intention |
| mesh[18].qualifier_ui | |
| mesh[18].descriptor_ui | D010549 |
| mesh[18].is_major_topic | True |
| mesh[18].qualifier_name | |
| mesh[18].descriptor_name | Personal Satisfaction |
| mesh[19].qualifier_ui | |
| mesh[19].descriptor_ui | D007194 |
| mesh[19].is_major_topic | False |
| mesh[19].qualifier_name | |
| mesh[19].descriptor_name | India |
| mesh[20].qualifier_ui | |
| mesh[20].descriptor_ui | D055815 |
| mesh[20].is_major_topic | False |
| mesh[20].qualifier_name | |
| mesh[20].descriptor_name | Young Adult |
| mesh[21].qualifier_ui | |
| mesh[21].descriptor_ui | D011795 |
| mesh[21].is_major_topic | False |
| mesh[21].qualifier_name | |
| mesh[21].descriptor_name | Surveys and Questionnaires |
| mesh[22].qualifier_ui | |
| mesh[22].descriptor_ui | D006801 |
| mesh[22].is_major_topic | False |
| mesh[22].qualifier_name | |
| mesh[22].descriptor_name | Humans |
| mesh[23].qualifier_ui | Q000191 |
| mesh[23].descriptor_ui | D012147 |
| mesh[23].is_major_topic | True |
| mesh[23].qualifier_name | economics |
| mesh[23].descriptor_name | Restaurants |
| mesh[24].qualifier_ui | Q000191 |
| mesh[24].descriptor_ui | D003258 |
| mesh[24].is_major_topic | True |
| mesh[24].qualifier_name | economics |
| mesh[24].descriptor_name | Consumer Behavior |
| mesh[25].qualifier_ui | |
| mesh[25].descriptor_ui | D005260 |
| mesh[25].is_major_topic | False |
| mesh[25].qualifier_name | |
| mesh[25].descriptor_name | Female |
| mesh[26].qualifier_ui | |
| mesh[26].descriptor_ui | D000328 |
| mesh[26].is_major_topic | False |
| mesh[26].qualifier_name | |
| mesh[26].descriptor_name | Adult |
| mesh[27].qualifier_ui | |
| mesh[27].descriptor_ui | D008297 |
| mesh[27].is_major_topic | False |
| mesh[27].qualifier_name | |
| mesh[27].descriptor_name | Male |
| mesh[28].qualifier_ui | |
| mesh[28].descriptor_ui | D033182 |
| mesh[28].is_major_topic | True |
| mesh[28].qualifier_name | |
| mesh[28].descriptor_name | Intention |
| mesh[29].qualifier_ui | |
| mesh[29].descriptor_ui | D010549 |
| mesh[29].is_major_topic | True |
| mesh[29].qualifier_name | |
| mesh[29].descriptor_name | Personal Satisfaction |
| mesh[30].qualifier_ui | |
| mesh[30].descriptor_ui | D007194 |
| mesh[30].is_major_topic | False |
| mesh[30].qualifier_name | |
| mesh[30].descriptor_name | India |
| mesh[31].qualifier_ui | |
| mesh[31].descriptor_ui | D055815 |
| mesh[31].is_major_topic | False |
| mesh[31].qualifier_name | |
| mesh[31].descriptor_name | Young Adult |
| mesh[32].qualifier_ui | |
| mesh[32].descriptor_ui | D011795 |
| mesh[32].is_major_topic | False |
| mesh[32].qualifier_name | |
| mesh[32].descriptor_name | Surveys and Questionnaires |
| mesh[33].qualifier_ui | |
| mesh[33].descriptor_ui | D006801 |
| mesh[33].is_major_topic | False |
| mesh[33].qualifier_name | |
| mesh[33].descriptor_name | Humans |
| mesh[34].qualifier_ui | Q000191 |
| mesh[34].descriptor_ui | D012147 |
| mesh[34].is_major_topic | True |
| mesh[34].qualifier_name | economics |
| mesh[34].descriptor_name | Restaurants |
| mesh[35].qualifier_ui | Q000191 |
| mesh[35].descriptor_ui | D003258 |
| mesh[35].is_major_topic | True |
| mesh[35].qualifier_name | economics |
| mesh[35].descriptor_name | Consumer Behavior |
| mesh[36].qualifier_ui | |
| mesh[36].descriptor_ui | D005260 |
| mesh[36].is_major_topic | False |
| mesh[36].qualifier_name | |
| mesh[36].descriptor_name | Female |
| mesh[37].qualifier_ui | |
| mesh[37].descriptor_ui | D000328 |
| mesh[37].is_major_topic | False |
| mesh[37].qualifier_name | |
| mesh[37].descriptor_name | Adult |
| mesh[38].qualifier_ui | |
| mesh[38].descriptor_ui | D008297 |
| mesh[38].is_major_topic | False |
| mesh[38].qualifier_name | |
| mesh[38].descriptor_name | Male |
| mesh[39].qualifier_ui | |
| mesh[39].descriptor_ui | D033182 |
| mesh[39].is_major_topic | True |
| mesh[39].qualifier_name | |
| mesh[39].descriptor_name | Intention |
| mesh[40].qualifier_ui | |
| mesh[40].descriptor_ui | D010549 |
| mesh[40].is_major_topic | True |
| mesh[40].qualifier_name | |
| mesh[40].descriptor_name | Personal Satisfaction |
| mesh[41].qualifier_ui | |
| mesh[41].descriptor_ui | D007194 |
| mesh[41].is_major_topic | False |
| mesh[41].qualifier_name | |
| mesh[41].descriptor_name | India |
| mesh[42].qualifier_ui | |
| mesh[42].descriptor_ui | D055815 |
| mesh[42].is_major_topic | False |
| mesh[42].qualifier_name | |
| mesh[42].descriptor_name | Young Adult |
| mesh[43].qualifier_ui | |
| mesh[43].descriptor_ui | D011795 |
| mesh[43].is_major_topic | False |
| mesh[43].qualifier_name | |
| mesh[43].descriptor_name | Surveys and Questionnaires |
| type | article |
| title | Influences of atmospherics on customer satisfaction and behavioural intentions in the restaurant industry: Evidence from an emerging economy |
| biblio.issue | 4 |
| biblio.volume | 20 |
| biblio.last_page | e0319948 |
| biblio.first_page | e0319948 |
| topics[0].id | https://openalex.org/T10154 |
| topics[0].field.id | https://openalex.org/fields/14 |
| topics[0].field.display_name | Business, Management and Accounting |
| topics[0].score | 0.996399998664856 |
| topics[0].domain.id | https://openalex.org/domains/2 |
| topics[0].domain.display_name | Social Sciences |
| topics[0].subfield.id | https://openalex.org/subfields/1407 |
| topics[0].subfield.display_name | Organizational Behavior and Human Resource Management |
| topics[0].display_name | Customer Service Quality and Loyalty |
| topics[1].id | https://openalex.org/T11536 |
| topics[1].field.id | https://openalex.org/fields/14 |
| topics[1].field.display_name | Business, Management and Accounting |
| topics[1].score | 0.996399998664856 |
| topics[1].domain.id | https://openalex.org/domains/2 |
| topics[1].domain.display_name | Social Sciences |
| topics[1].subfield.id | https://openalex.org/subfields/1406 |
| topics[1].subfield.display_name | Marketing |
| topics[1].display_name | Consumer Retail Behavior Studies |
| topics[2].id | https://openalex.org/T10609 |
| topics[2].field.id | https://openalex.org/fields/33 |
| topics[2].field.display_name | Social Sciences |
| topics[2].score | 0.989300012588501 |
| topics[2].domain.id | https://openalex.org/domains/2 |
| topics[2].domain.display_name | Social Sciences |
| topics[2].subfield.id | https://openalex.org/subfields/3312 |
| topics[2].subfield.display_name | Sociology and Political Science |
| topics[2].display_name | Digital Marketing and Social Media |
| is_xpac | False |
| apc_list.value | 1805 |
| apc_list.currency | USD |
| apc_list.value_usd | 1805 |
| apc_paid.value | 1805 |
| apc_paid.currency | USD |
| apc_paid.value_usd | 1805 |
| concepts[0].id | https://openalex.org/C191511416 |
| concepts[0].level | 2 |
| concepts[0].score | 0.7657169103622437 |
| concepts[0].wikidata | https://www.wikidata.org/wiki/Q999278 |
| concepts[0].display_name | Customer satisfaction |
| concepts[1].id | https://openalex.org/C162853370 |
| concepts[1].level | 1 |
| concepts[1].score | 0.7092816829681396 |
| concepts[1].wikidata | https://www.wikidata.org/wiki/Q39809 |
| concepts[1].display_name | Marketing |
| concepts[2].id | https://openalex.org/C144133560 |
| concepts[2].level | 0 |
| concepts[2].score | 0.6501098275184631 |
| concepts[2].wikidata | https://www.wikidata.org/wiki/Q4830453 |
| concepts[2].display_name | Business |
| concepts[3].id | https://openalex.org/C140781008 |
| concepts[3].level | 3 |
| concepts[3].score | 0.5654979348182678 |
| concepts[3].wikidata | https://www.wikidata.org/wiki/Q1221081 |
| concepts[3].display_name | Service quality |
| concepts[4].id | https://openalex.org/C23213687 |
| concepts[4].level | 2 |
| concepts[4].score | 0.5392163991928101 |
| concepts[4].wikidata | https://www.wikidata.org/wiki/Q301468 |
| concepts[4].display_name | Consumer behaviour |
| concepts[5].id | https://openalex.org/C112698675 |
| concepts[5].level | 1 |
| concepts[5].score | 0.5277919173240662 |
| concepts[5].wikidata | https://www.wikidata.org/wiki/Q37038 |
| concepts[5].display_name | Advertising |
| concepts[6].id | https://openalex.org/C2779343474 |
| concepts[6].level | 2 |
| concepts[6].score | 0.5030178427696228 |
| concepts[6].wikidata | https://www.wikidata.org/wiki/Q3109175 |
| concepts[6].display_name | Context (archaeology) |
| concepts[7].id | https://openalex.org/C121087249 |
| concepts[7].level | 2 |
| concepts[7].score | 0.493285596370697 |
| concepts[7].wikidata | https://www.wikidata.org/wiki/Q546395 |
| concepts[7].display_name | Emerging markets |
| concepts[8].id | https://openalex.org/C2779530757 |
| concepts[8].level | 2 |
| concepts[8].score | 0.4580307602882385 |
| concepts[8].wikidata | https://www.wikidata.org/wiki/Q1207505 |
| concepts[8].display_name | Quality (philosophy) |
| concepts[9].id | https://openalex.org/C43246008 |
| concepts[9].level | 2 |
| concepts[9].score | 0.42646342515945435 |
| concepts[9].wikidata | https://www.wikidata.org/wiki/Q55638 |
| concepts[9].display_name | Tertiary sector of the economy |
| concepts[10].id | https://openalex.org/C101276457 |
| concepts[10].level | 4 |
| concepts[10].score | 0.42394426465034485 |
| concepts[10].wikidata | https://www.wikidata.org/wiki/Q5196474 |
| concepts[10].display_name | Customer retention |
| concepts[11].id | https://openalex.org/C2780378061 |
| concepts[11].level | 2 |
| concepts[11].score | 0.42189115285873413 |
| concepts[11].wikidata | https://www.wikidata.org/wiki/Q25351891 |
| concepts[11].display_name | Service (business) |
| concepts[12].id | https://openalex.org/C205649164 |
| concepts[12].level | 0 |
| concepts[12].score | 0.07962223887443542 |
| concepts[12].wikidata | https://www.wikidata.org/wiki/Q1071 |
| concepts[12].display_name | Geography |
| concepts[13].id | https://openalex.org/C111472728 |
| concepts[13].level | 1 |
| concepts[13].score | 0.0 |
| concepts[13].wikidata | https://www.wikidata.org/wiki/Q9471 |
| concepts[13].display_name | Epistemology |
| concepts[14].id | https://openalex.org/C138885662 |
| concepts[14].level | 0 |
| concepts[14].score | 0.0 |
| concepts[14].wikidata | https://www.wikidata.org/wiki/Q5891 |
| concepts[14].display_name | Philosophy |
| concepts[15].id | https://openalex.org/C166957645 |
| concepts[15].level | 1 |
| concepts[15].score | 0.0 |
| concepts[15].wikidata | https://www.wikidata.org/wiki/Q23498 |
| concepts[15].display_name | Archaeology |
| concepts[16].id | https://openalex.org/C10138342 |
| concepts[16].level | 1 |
| concepts[16].score | 0.0 |
| concepts[16].wikidata | https://www.wikidata.org/wiki/Q43015 |
| concepts[16].display_name | Finance |
| keywords[0].id | https://openalex.org/keywords/customer-satisfaction |
| keywords[0].score | 0.7657169103622437 |
| keywords[0].display_name | Customer satisfaction |
| keywords[1].id | https://openalex.org/keywords/marketing |
| keywords[1].score | 0.7092816829681396 |
| keywords[1].display_name | Marketing |
| keywords[2].id | https://openalex.org/keywords/business |
| keywords[2].score | 0.6501098275184631 |
| keywords[2].display_name | Business |
| keywords[3].id | https://openalex.org/keywords/service-quality |
| keywords[3].score | 0.5654979348182678 |
| keywords[3].display_name | Service quality |
| keywords[4].id | https://openalex.org/keywords/consumer-behaviour |
| keywords[4].score | 0.5392163991928101 |
| keywords[4].display_name | Consumer behaviour |
| keywords[5].id | https://openalex.org/keywords/advertising |
| keywords[5].score | 0.5277919173240662 |
| keywords[5].display_name | Advertising |
| keywords[6].id | https://openalex.org/keywords/context |
| keywords[6].score | 0.5030178427696228 |
| keywords[6].display_name | Context (archaeology) |
| keywords[7].id | https://openalex.org/keywords/emerging-markets |
| keywords[7].score | 0.493285596370697 |
| keywords[7].display_name | Emerging markets |
| keywords[8].id | https://openalex.org/keywords/quality |
| keywords[8].score | 0.4580307602882385 |
| keywords[8].display_name | Quality (philosophy) |
| keywords[9].id | https://openalex.org/keywords/tertiary-sector-of-the-economy |
| keywords[9].score | 0.42646342515945435 |
| keywords[9].display_name | Tertiary sector of the economy |
| keywords[10].id | https://openalex.org/keywords/customer-retention |
| keywords[10].score | 0.42394426465034485 |
| keywords[10].display_name | Customer retention |
| keywords[11].id | https://openalex.org/keywords/service |
| keywords[11].score | 0.42189115285873413 |
| keywords[11].display_name | Service (business) |
| keywords[12].id | https://openalex.org/keywords/geography |
| keywords[12].score | 0.07962223887443542 |
| keywords[12].display_name | Geography |
| language | en |
| locations[0].id | doi:10.1371/journal.pone.0319948 |
| locations[0].is_oa | True |
| locations[0].source.id | https://openalex.org/S202381698 |
| locations[0].source.issn | 1932-6203 |
| locations[0].source.type | journal |
| locations[0].source.is_oa | True |
| locations[0].source.issn_l | 1932-6203 |
| locations[0].source.is_core | True |
| locations[0].source.is_in_doaj | True |
| locations[0].source.display_name | PLoS ONE |
| locations[0].source.host_organization | https://openalex.org/P4310315706 |
| locations[0].source.host_organization_name | Public Library of Science |
| locations[0].source.host_organization_lineage | https://openalex.org/P4310315706 |
| locations[0].license | cc-by |
| locations[0].pdf_url | |
| locations[0].version | publishedVersion |
| locations[0].raw_type | journal-article |
| locations[0].license_id | https://openalex.org/licenses/cc-by |
| locations[0].is_accepted | True |
| locations[0].is_published | True |
| locations[0].raw_source_name | PLOS ONE |
| locations[0].landing_page_url | https://doi.org/10.1371/journal.pone.0319948 |
| locations[1].id | pmid:40184398 |
| locations[1].is_oa | False |
| locations[1].source.id | https://openalex.org/S4306525036 |
| locations[1].source.issn | |
| locations[1].source.type | repository |
| locations[1].source.is_oa | False |
| locations[1].source.issn_l | |
| locations[1].source.is_core | False |
| locations[1].source.is_in_doaj | False |
| locations[1].source.display_name | PubMed |
| locations[1].source.host_organization | https://openalex.org/I1299303238 |
| locations[1].source.host_organization_name | National Institutes of Health |
| locations[1].source.host_organization_lineage | https://openalex.org/I1299303238 |
| locations[1].license | |
| locations[1].pdf_url | |
| locations[1].version | publishedVersion |
| locations[1].raw_type | |
| locations[1].license_id | |
| locations[1].is_accepted | True |
| locations[1].is_published | True |
| locations[1].raw_source_name | PloS one |
| locations[1].landing_page_url | https://pubmed.ncbi.nlm.nih.gov/40184398 |
| locations[2].id | pmh:oai:europepmc.org:10783287 |
| locations[2].is_oa | True |
| locations[2].source.id | https://openalex.org/S4306400806 |
| locations[2].source.issn | |
| locations[2].source.type | repository |
| locations[2].source.is_oa | False |
| locations[2].source.issn_l | |
| locations[2].source.is_core | False |
| locations[2].source.is_in_doaj | False |
| locations[2].source.display_name | Europe PMC (PubMed Central) |
| locations[2].source.host_organization | https://openalex.org/I1303153112 |
| locations[2].source.host_organization_name | European Bioinformatics Institute |
| locations[2].source.host_organization_lineage | https://openalex.org/I1303153112 |
| locations[2].license | other-oa |
| locations[2].pdf_url | |
| locations[2].version | submittedVersion |
| locations[2].raw_type | Text |
| locations[2].license_id | https://openalex.org/licenses/other-oa |
| locations[2].is_accepted | False |
| locations[2].is_published | False |
| locations[2].raw_source_name | |
| locations[2].landing_page_url | https://www.ncbi.nlm.nih.gov/pmc/articles/11970681 |
| locations[3].id | pmh:oai:doaj.org/article:fe15db15027c4857aad2dfc7c017937c |
| locations[3].is_oa | False |
| locations[3].source.id | https://openalex.org/S4306401280 |
| locations[3].source.issn | |
| locations[3].source.type | repository |
| locations[3].source.is_oa | False |
| locations[3].source.issn_l | |
| locations[3].source.is_core | False |
| locations[3].source.is_in_doaj | False |
| locations[3].source.display_name | DOAJ (DOAJ: Directory of Open Access Journals) |
| locations[3].source.host_organization | |
| locations[3].source.host_organization_name | |
| locations[3].source.host_organization_lineage | |
| locations[3].license | |
| locations[3].pdf_url | |
| locations[3].version | submittedVersion |
| locations[3].raw_type | article |
| locations[3].license_id | |
| locations[3].is_accepted | False |
| locations[3].is_published | False |
| locations[3].raw_source_name | PLoS ONE, Vol 20, Iss 4, p e0319948 (2025) |
| locations[3].landing_page_url | https://doaj.org/article/fe15db15027c4857aad2dfc7c017937c |
| indexed_in | crossref, doaj, pubmed |
| authorships[0].author.id | https://openalex.org/A5043069629 |
| authorships[0].author.orcid | https://orcid.org/0000-0002-6496-5106 |
| authorships[0].author.display_name | Mananage Shanika Hansini Rathnasiri |
| authorships[0].countries | LK |
| authorships[0].affiliations[0].institution_ids | https://openalex.org/I908128300 |
| authorships[0].affiliations[0].raw_affiliation_string | Department of Marketing Management, Faculty of Management Studies, Sabaragamuwa University of Sri Lanka, Belihuloya, Sri Lanka. |
| authorships[0].institutions[0].id | https://openalex.org/I908128300 |
| authorships[0].institutions[0].ror | https://ror.org/045vwzt11 |
| authorships[0].institutions[0].type | education |
| authorships[0].institutions[0].lineage | https://openalex.org/I908128300 |
| authorships[0].institutions[0].country_code | LK |
| authorships[0].institutions[0].display_name | Sabaragamuwa University of Sri Lanka |
| authorships[0].author_position | first |
| authorships[0].raw_author_name | Mananage Shanika Hansini Rathnasiri |
| authorships[0].is_corresponding | False |
| authorships[0].raw_affiliation_strings | Department of Marketing Management, Faculty of Management Studies, Sabaragamuwa University of Sri Lanka, Belihuloya, Sri Lanka. |
| authorships[1].author.id | https://openalex.org/A5100325648 |
| authorships[1].author.orcid | https://orcid.org/0000-0002-8801-644X |
| authorships[1].author.display_name | Pawan Kumar |
| authorships[1].countries | IN |
| authorships[1].affiliations[0].institution_ids | https://openalex.org/I110360157 |
| authorships[1].affiliations[0].raw_affiliation_string | Mittal School of Business, Lovely Professional University, Phagwara, India. |
| authorships[1].institutions[0].id | https://openalex.org/I110360157 |
| authorships[1].institutions[0].ror | https://ror.org/00et6q107 |
| authorships[1].institutions[0].type | education |
| authorships[1].institutions[0].lineage | https://openalex.org/I110360157 |
| authorships[1].institutions[0].country_code | IN |
| authorships[1].institutions[0].display_name | Lovely Professional University |
| authorships[1].author_position | middle |
| authorships[1].raw_author_name | Pawan Kumar |
| authorships[1].is_corresponding | False |
| authorships[1].raw_affiliation_strings | Mittal School of Business, Lovely Professional University, Phagwara, India. |
| authorships[2].author.id | https://openalex.org/A5085887947 |
| authorships[2].author.orcid | https://orcid.org/0000-0003-1793-382X |
| authorships[2].author.display_name | Bindu Aggarwal |
| authorships[2].countries | IN |
| authorships[2].affiliations[0].institution_ids | https://openalex.org/I101407740 |
| authorships[2].affiliations[0].raw_affiliation_string | University School of Business, Chandigarh University, Ludhiana, India. |
| authorships[2].institutions[0].id | https://openalex.org/I101407740 |
| authorships[2].institutions[0].ror | https://ror.org/05t4pvx35 |
| authorships[2].institutions[0].type | education |
| authorships[2].institutions[0].lineage | https://openalex.org/I101407740 |
| authorships[2].institutions[0].country_code | IN |
| authorships[2].institutions[0].display_name | Chandigarh University |
| authorships[2].author_position | middle |
| authorships[2].raw_author_name | Bindu Aggarwal |
| authorships[2].is_corresponding | False |
| authorships[2].raw_affiliation_strings | University School of Business, Chandigarh University, Ludhiana, India. |
| authorships[3].author.id | https://openalex.org/A5035449692 |
| authorships[3].author.orcid | https://orcid.org/0000-0001-9046-1713 |
| authorships[3].author.display_name | Kiran Nair |
| authorships[3].countries | AE |
| authorships[3].affiliations[0].institution_ids | https://openalex.org/I117222138 |
| authorships[3].affiliations[0].raw_affiliation_string | Abu Dhabi University, Abu Dhabi, UAE. |
| authorships[3].institutions[0].id | https://openalex.org/I117222138 |
| authorships[3].institutions[0].ror | https://ror.org/01r3kjq03 |
| authorships[3].institutions[0].type | education |
| authorships[3].institutions[0].lineage | https://openalex.org/I117222138 |
| authorships[3].institutions[0].country_code | AE |
| authorships[3].institutions[0].display_name | Abu Dhabi University |
| authorships[3].author_position | middle |
| authorships[3].raw_author_name | Kiran Nair |
| authorships[3].is_corresponding | False |
| authorships[3].raw_affiliation_strings | Abu Dhabi University, Abu Dhabi, UAE. |
| authorships[4].author.id | https://openalex.org/A5019311301 |
| authorships[4].author.orcid | https://orcid.org/0000-0002-5908-8890 |
| authorships[4].author.display_name | Narayanage Jayantha Dewasiri |
| authorships[4].countries | LK, MV |
| authorships[4].affiliations[0].institution_ids | https://openalex.org/I4210091240 |
| authorships[4].affiliations[0].raw_affiliation_string | Qasim Ibrahim School of Business, Villa College, Malé, The Maldives. |
| authorships[4].affiliations[1].institution_ids | https://openalex.org/I908128300 |
| authorships[4].affiliations[1].raw_affiliation_string | Department of Accountancy and Finance, Faculty of Management Studies, Sabaragamuwa University of Sri Lanka, Belihuloya, Sri Lanka. |
| authorships[4].institutions[0].id | https://openalex.org/I908128300 |
| authorships[4].institutions[0].ror | https://ror.org/045vwzt11 |
| authorships[4].institutions[0].type | education |
| authorships[4].institutions[0].lineage | https://openalex.org/I908128300 |
| authorships[4].institutions[0].country_code | LK |
| authorships[4].institutions[0].display_name | Sabaragamuwa University of Sri Lanka |
| authorships[4].institutions[1].id | https://openalex.org/I4210091240 |
| authorships[4].institutions[1].ror | https://ror.org/00dbrh564 |
| authorships[4].institutions[1].type | education |
| authorships[4].institutions[1].lineage | https://openalex.org/I4210091240 |
| authorships[4].institutions[1].country_code | MV |
| authorships[4].institutions[1].display_name | Maldives National University |
| authorships[4].author_position | last |
| authorships[4].raw_author_name | Narayanage Jayantha Dewasiri |
| authorships[4].is_corresponding | False |
| authorships[4].raw_affiliation_strings | Department of Accountancy and Finance, Faculty of Management Studies, Sabaragamuwa University of Sri Lanka, Belihuloya, Sri Lanka., Qasim Ibrahim School of Business, Villa College, Malé, The Maldives. |
| has_content.pdf | False |
| has_content.grobid_xml | False |
| is_paratext | False |
| open_access.is_oa | True |
| open_access.oa_url | https://doi.org/10.1371/journal.pone.0319948 |
| open_access.oa_status | gold |
| open_access.any_repository_has_fulltext | False |
| created_date | 2025-10-10T00:00:00 |
| display_name | Influences of atmospherics on customer satisfaction and behavioural intentions in the restaurant industry: Evidence from an emerging economy |
| has_fulltext | False |
| is_retracted | False |
| updated_date | 2025-11-06T03:46:38.306776 |
| primary_topic.id | https://openalex.org/T10154 |
| primary_topic.field.id | https://openalex.org/fields/14 |
| primary_topic.field.display_name | Business, Management and Accounting |
| primary_topic.score | 0.996399998664856 |
| primary_topic.domain.id | https://openalex.org/domains/2 |
| primary_topic.domain.display_name | Social Sciences |
| primary_topic.subfield.id | https://openalex.org/subfields/1407 |
| primary_topic.subfield.display_name | Organizational Behavior and Human Resource Management |
| primary_topic.display_name | Customer Service Quality and Loyalty |
| related_works | https://openalex.org/W3091493342, https://openalex.org/W3015810715, https://openalex.org/W2357931527, https://openalex.org/W2152253706, https://openalex.org/W72876739, https://openalex.org/W2370799454, https://openalex.org/W2595990749, https://openalex.org/W4394063813, https://openalex.org/W2992905510, https://openalex.org/W2886637479 |
| cited_by_count | 2 |
| counts_by_year[0].year | 2025 |
| counts_by_year[0].cited_by_count | 2 |
| locations_count | 4 |
| best_oa_location.id | doi:10.1371/journal.pone.0319948 |
| best_oa_location.is_oa | True |
| best_oa_location.source.id | https://openalex.org/S202381698 |
| best_oa_location.source.issn | 1932-6203 |
| best_oa_location.source.type | journal |
| best_oa_location.source.is_oa | True |
| best_oa_location.source.issn_l | 1932-6203 |
| best_oa_location.source.is_core | True |
| best_oa_location.source.is_in_doaj | True |
| best_oa_location.source.display_name | PLoS ONE |
| best_oa_location.source.host_organization | https://openalex.org/P4310315706 |
| best_oa_location.source.host_organization_name | Public Library of Science |
| best_oa_location.source.host_organization_lineage | https://openalex.org/P4310315706 |
| best_oa_location.license | cc-by |
| best_oa_location.pdf_url | |
| best_oa_location.version | publishedVersion |
| best_oa_location.raw_type | journal-article |
| best_oa_location.license_id | https://openalex.org/licenses/cc-by |
| best_oa_location.is_accepted | True |
| best_oa_location.is_published | True |
| best_oa_location.raw_source_name | PLOS ONE |
| best_oa_location.landing_page_url | https://doi.org/10.1371/journal.pone.0319948 |
| primary_location.id | doi:10.1371/journal.pone.0319948 |
| primary_location.is_oa | True |
| primary_location.source.id | https://openalex.org/S202381698 |
| primary_location.source.issn | 1932-6203 |
| primary_location.source.type | journal |
| primary_location.source.is_oa | True |
| primary_location.source.issn_l | 1932-6203 |
| primary_location.source.is_core | True |
| primary_location.source.is_in_doaj | True |
| primary_location.source.display_name | PLoS ONE |
| primary_location.source.host_organization | https://openalex.org/P4310315706 |
| primary_location.source.host_organization_name | Public Library of Science |
| primary_location.source.host_organization_lineage | https://openalex.org/P4310315706 |
| primary_location.license | cc-by |
| primary_location.pdf_url | |
| primary_location.version | publishedVersion |
| primary_location.raw_type | journal-article |
| primary_location.license_id | https://openalex.org/licenses/cc-by |
| primary_location.is_accepted | True |
| primary_location.is_published | True |
| primary_location.raw_source_name | PLOS ONE |
| primary_location.landing_page_url | https://doi.org/10.1371/journal.pone.0319948 |
| publication_date | 2025-04-04 |
| publication_year | 2025 |
| referenced_works | https://openalex.org/W1980221434, https://openalex.org/W2784516706, https://openalex.org/W4375934246, https://openalex.org/W4381619312, https://openalex.org/W2890641330, https://openalex.org/W3080301086, https://openalex.org/W4320040883, https://openalex.org/W4386786868, https://openalex.org/W3028263675, https://openalex.org/W3099324786, https://openalex.org/W3118365189, https://openalex.org/W1996279434, https://openalex.org/W2316895191, https://openalex.org/W2991151436, https://openalex.org/W2177021028, https://openalex.org/W2078201769, https://openalex.org/W2993146319, https://openalex.org/W2090555665, https://openalex.org/W4394958641, https://openalex.org/W4362453853, https://openalex.org/W6929273281, https://openalex.org/W2107974069, https://openalex.org/W7042675494, https://openalex.org/W1608238977, https://openalex.org/W2055597767, https://openalex.org/W3018673661, https://openalex.org/W2951708184, https://openalex.org/W4403047650, https://openalex.org/W4308478886, https://openalex.org/W4226111266, https://openalex.org/W2155287762, https://openalex.org/W2075247733, https://openalex.org/W1566523679, https://openalex.org/W2077054266, https://openalex.org/W2083263205, https://openalex.org/W2998696916, https://openalex.org/W2317923681, https://openalex.org/W2038125955, https://openalex.org/W2115503054, https://openalex.org/W1689771227, https://openalex.org/W2145109772, https://openalex.org/W2099983071, https://openalex.org/W2028184439, https://openalex.org/W2327975117, https://openalex.org/W2019039045, https://openalex.org/W1573929263, https://openalex.org/W1987258130, https://openalex.org/W4253927625, https://openalex.org/W3157710258, https://openalex.org/W3137246550, https://openalex.org/W4403740986, https://openalex.org/W4391181488, https://openalex.org/W4317702765, https://openalex.org/W4396920447, https://openalex.org/W4398167490, https://openalex.org/W4395073501, https://openalex.org/W4401961867, https://openalex.org/W2495001861, https://openalex.org/W4249135598, https://openalex.org/W1777859530, https://openalex.org/W4391489134, https://openalex.org/W4235678817, https://openalex.org/W4251859756, https://openalex.org/W4248953259, https://openalex.org/W4247841719 |
| referenced_works_count | 65 |
| abstract_inverted_index.a | 24, 135 |
| abstract_inverted_index.To | 93 |
| abstract_inverted_index.an | 87, 130 |
| abstract_inverted_index.as | 91, 148 |
| abstract_inverted_index.by | 104 |
| abstract_inverted_index.in | 33, 67, 86, 133 |
| abstract_inverted_index.is | 7, 31, 45 |
| abstract_inverted_index.of | 2, 26, 57, 70 |
| abstract_inverted_index.on | 60 |
| abstract_inverted_index.or | 156 |
| abstract_inverted_index.to | 118 |
| abstract_inverted_index.we | 97 |
| abstract_inverted_index.The | 0, 42, 110 |
| abstract_inverted_index.and | 64, 83, 106 |
| abstract_inverted_index.are | 22, 167 |
| abstract_inverted_index.can | 116, 161 |
| abstract_inverted_index.few | 51 |
| abstract_inverted_index.for | 18, 37, 47 |
| abstract_inverted_index.how | 77 |
| abstract_inverted_index.its | 19 |
| abstract_inverted_index.the | 3, 9, 27, 34, 55, 68, 99, 124 |
| abstract_inverted_index.This | 30, 74 |
| abstract_inverted_index.[1]. | 109 |
| abstract_inverted_index.also | 23, 128, 162 |
| abstract_inverted_index.fine | 71 |
| abstract_inverted_index.food | 4 |
| abstract_inverted_index.have | 53 |
| abstract_inverted_index.help | 142 |
| abstract_inverted_index.lead | 117 |
| abstract_inverted_index.many | 15 |
| abstract_inverted_index.menu | 151 |
| abstract_inverted_index.most | 10 |
| abstract_inverted_index.open | 14 |
| abstract_inverted_index.part | 25 |
| abstract_inverted_index.play | 129 |
| abstract_inverted_index.role | 132 |
| abstract_inverted_index.show | 112, 163 |
| abstract_inverted_index.such | 90, 147 |
| abstract_inverted_index.that | 13, 113, 165 |
| abstract_inverted_index.they | 166 |
| abstract_inverted_index.this | 95 |
| abstract_inverted_index.with | 150 |
| abstract_inverted_index.(SOR) | 101 |
| abstract_inverted_index.among | 8 |
| abstract_inverted_index.great | 16 |
| abstract_inverted_index.study | 75 |
| abstract_inverted_index.which | 160 |
| abstract_inverted_index.(1974) | 108 |
| abstract_inverted_index.India. | 92 |
| abstract_inverted_index.demand | 36 |
| abstract_inverted_index.dining | 40, 72, 138 |
| abstract_inverted_index.future | 48 |
| abstract_inverted_index.higher | 119 |
| abstract_inverted_index.impact | 56 |
| abstract_inverted_index.items, | 152 |
| abstract_inverted_index.names, | 155 |
| abstract_inverted_index.rates, | 122 |
| abstract_inverted_index.theory | 102 |
| abstract_inverted_index.Russell | 107 |
| abstract_inverted_index.adopted | 98 |
| abstract_inverted_index.context | 69 |
| abstract_inverted_index.economy | 89 |
| abstract_inverted_index.explore | 94 |
| abstract_inverted_index.growth. | 49 |
| abstract_inverted_index.helpful | 158 |
| abstract_inverted_index.overall | 61, 81 |
| abstract_inverted_index.provide | 143 |
| abstract_inverted_index.results | 111 |
| abstract_inverted_index.sectors | 12 |
| abstract_inverted_index.service | 5 |
| abstract_inverted_index.upscale | 39 |
| abstract_inverted_index.valued. | 168 |
| abstract_inverted_index.However, | 50 |
| abstract_inverted_index.creating | 134 |
| abstract_inverted_index.customer | 62, 120, 137, 145 |
| abstract_inverted_index.economy. | 29 |
| abstract_inverted_index.emerging | 88 |
| abstract_inverted_index.explored | 54 |
| abstract_inverted_index.industry | 6, 44 |
| abstract_inverted_index.positive | 136 |
| abstract_inverted_index.proposed | 103 |
| abstract_inverted_index.service, | 146 |
| abstract_inverted_index.Mehrabian | 105 |
| abstract_inverted_index.assisting | 149 |
| abstract_inverted_index.customers | 164 |
| abstract_inverted_index.emergence | 1 |
| abstract_inverted_index.essential | 131 |
| abstract_inverted_index.industry. | 125 |
| abstract_inverted_index.influence | 80 |
| abstract_inverted_index.promising | 11 |
| abstract_inverted_index.providing | 157 |
| abstract_inverted_index.reflected | 32 |
| abstract_inverted_index.world’s | 28 |
| abstract_inverted_index.Restaurant | 126, 140 |
| abstract_inverted_index.attributes | 59, 79, 115, 127, 141 |
| abstract_inverted_index.benefiting | 123 |
| abstract_inverted_index.increasing | 35 |
| abstract_inverted_index.intentions | 66, 85 |
| abstract_inverted_index.restaurant | 43, 58, 78, 114 |
| abstract_inverted_index.thoughtful | 144 |
| abstract_inverted_index.Restaurants | 21 |
| abstract_inverted_index.behavioural | 65, 84 |
| abstract_inverted_index.experience. | 139 |
| abstract_inverted_index.remembering | 153 |
| abstract_inverted_index.researchers | 52 |
| abstract_inverted_index.customers’ | 154 |
| abstract_inverted_index.development. | 20 |
| abstract_inverted_index.experiences. | 41 |
| abstract_inverted_index.investigates | 76 |
| abstract_inverted_index.restaurants. | 73 |
| abstract_inverted_index.satisfaction | 63, 82, 121 |
| abstract_inverted_index.suggestions, | 159 |
| abstract_inverted_index.high-quality, | 38 |
| abstract_inverted_index.opportunities | 17 |
| abstract_inverted_index.relationship, | 96 |
| abstract_inverted_index.well-positioned | 46 |
| abstract_inverted_index.Stimulus-Organism-Response | 100 |
| cited_by_percentile_year.max | 97 |
| cited_by_percentile_year.min | 95 |
| countries_distinct_count | 4 |
| institutions_distinct_count | 5 |
| citation_normalized_percentile.value | 0.96432364 |
| citation_normalized_percentile.is_in_top_1_percent | False |
| citation_normalized_percentile.is_in_top_10_percent | True |