Measuring User Satisfaction of iPusnas Through the End-User Computing Satisfaction Model Article Swipe
Khoirunisa Jannatuzzahra
,
Arista Pratama
,
Asif Faroqi
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.32877/bt.v8i1.2523
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.32877/bt.v8i1.2523
iPusnas serves as Indonesia’s national digital library platform, offering free access to electronic books for the general public. This research aims to evaluate user satisfaction with the iPusnas application by employing the End-User Computing Satifactions (EUCS) model, which comprises five main constructs: content, acuracy, format, ease of use, and timelines, along with two additional dimensions—system speed and system reliability. The study involved 450 participants selected through purposive sampling. Data analysis was conducted using the Partial Least Squares Structural Equations Modeling (PLS-SEM) technique with the assistance of SmartPLS 4 software. The findings indicate that six variables—content, ease of use, format, accuracy, system speed, and system reliability—have a statistically significant and positive impact on user satisfaction. This suggests that a higher level of perceived quality in these six areas corresponds to greater satisfaction among users. On the other hand, timeliness was found to have a significant yet negative influence. These results suggest that delays in delivering content or in system responsiveness remain key issues that negatively affect user experience. Accordingly, this study recommends enhancing system performance, particularly in terms of timeliness to improve user satisfaction and the overall experience. Strengthening these areas is also anticipated to contribute to increased user engagement and further the national objective of expanding digital literacy and equitable knowledge access across the country.
Related Topics
Concepts
Timeline
Usability
Reliability (semiconductor)
Computer science
End user
Structural equation modeling
Nonprobability sampling
User satisfaction
Computer user satisfaction
Quality (philosophy)
Knowledge management
User experience design
World Wide Web
Human–computer interaction
User interface design
Mathematics
Population
Demography
Epistemology
Quantum mechanics
Sociology
Philosophy
Physics
Machine learning
Power (physics)
Statistics
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.32877/bt.v8i1.2523
- OA Status
- diamond
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4413209474
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4413209474Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.32877/bt.v8i1.2523Digital Object Identifier
- Title
-
Measuring User Satisfaction of iPusnas Through the End-User Computing Satisfaction ModelWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
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2025Year of publication
- Publication date
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2025-08-10Full publication date if available
- Authors
-
Khoirunisa Jannatuzzahra, Arista Pratama, Asif FaroqiList of authors in order
- Landing page
-
https://doi.org/10.32877/bt.v8i1.2523Publisher landing page
- Open access
-
YesWhether a free full text is available
- OA status
-
diamondOpen access status per OpenAlex
- OA URL
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https://doi.org/10.32877/bt.v8i1.2523Direct OA link when available
- Concepts
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Timeline, Usability, Reliability (semiconductor), Computer science, End user, Structural equation modeling, Nonprobability sampling, User satisfaction, Computer user satisfaction, Quality (philosophy), Knowledge management, User experience design, World Wide Web, Human–computer interaction, User interface design, Mathematics, Population, Demography, Epistemology, Quantum mechanics, Sociology, Philosophy, Physics, Machine learning, Power (physics), StatisticsTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
- Related works (count)
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10Other works algorithmically related by OpenAlex
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