bit-Tech • Vol 8 • No 1
Measuring User Satisfaction of iPusnas Through the End-User Computing Satisfaction Model
August 2025 • Khoirunisa Jannatuzzahra, Arista Pratama, Asif Faroqi
iPusnas serves as Indonesia’s national digital library platform, offering free access to electronic books for the general public. This research aims to evaluate user satisfaction with the iPusnas application by employing the End-User Computing Satifactions (EUCS) model, which comprises five main constructs: content, acuracy, format, ease of use, and timelines, along with two additional dimensions—system speed and system reliability. The study involved 450 participants selected through purposive sampling. Data anal…