META-ANALYSIS: COMPARISON OF NEW PUBLIC SERVICES IN DEVELOPED AND DEVELOPING COUNTRIES Article Swipe
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· 2023
· Open Access
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· DOI: https://doi.org/10.33373/icms.v1i1.17
· OA: W4406600854
This research aims to determine the development of new public services in developed and developing countries in the last six years. To find out, the author has reviewed hundreds of journals that discuss new public services in developed and developing countries with editions over the previous six years, namely from 2015 to 2021. Then, the author compares the concepts used in new public services in developed and developing countries. This research uses qualitative methods with a previous review. The data sources in the study are selected articles in the Scopus database in the last six years. Selected items are publications that are relevant to the topic of new public services in developed and developing countries. The results of this research were obtained through the data analysis process of VosViewer and Nvivo 12 plus software. The research results show that 56 concepts examine new public services in developed countries and categorize them into 8 clusters. Meanwhile, new public services in developing countries have 32 concepts and 1 Cluster. The relevance of this research is the discovery of a concept mapping of new public services in developed and developing countries to assist in developing a conceptual framework for further recent public service studies. Its novelty can be seen in other research
