MISMATCH BETWEEN OLDER ADULTS’ EXPECTATION AND SMARTPHONE USER INTERFACE Article Swipe
Chui Yin Wong
,
Rahimah Ibrahim
,
Tengku Aizan Hamid
,
Evi Indriasari Mansor
·
YOU?
·
· 2018
· Open Access
·
· DOI: https://doi.org/10.24191/mjoc.v3i2.4889
YOU?
·
· 2018
· Open Access
·
· DOI: https://doi.org/10.24191/mjoc.v3i2.4889
Smartphones have become ubiquitous communication tools for everybody, including older adults to stay connected with their family and access to information. However, mobile operators and developers mainly target the youngster cohort in mobile industry. With the rising ageing population, smartphone user interface and some mobile apps are not designed to cater the needs of older adults. This could hinder them from fully utilizing the smartphone functions and its services. A mobile-user interaction study using mixed-methods (questionnaire, interview and observation) was conducted to examine usability and user interface design issues of smartphone and mobile apps among 80 older adults in Malaysia. Four tasks design were ‘making voice calls’, ‘using phonebook’, ‘installing a mobile app from Google Play Store’, and ‘using WhatsApp’. The results were analysed both quantitatively (for usability evaluation) and qualitatively (for interviews and observation). The usability result revealed that the ‘voice call’ task had the highest success task completion rate (83.44%), followed by ‘phonebook’ (70.16%), ‘mobile app download’ (63.13%) and ‘using WhatsApp’ (60.42%). Three themes were emerged from the qualitative thematic analysis, which showed a mismatch between older adults’ expectation and smartphone user interface. A majority had never downloaded a mobile app before, and they had problems downloading it from Play Store. They perceived the Play Store feature as a place for children playing games. To close the discrepancy between user expectation and mobile design, the mobile designers and developers are required to consider the older adults’ needs for better usability of smartphone user interface design
Related Topics
Concepts
Usability
Mobile device
Computer science
User interface
Human–computer interaction
Thematic analysis
Multimedia
User interface design
Interface (matter)
Population
Internet privacy
User experience design
World Wide Web
Qualitative research
Medicine
Operating system
Environmental health
Bubble
Social science
Sociology
Maximum bubble pressure method
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.24191/mjoc.v3i2.4889
- OA Status
- diamond
- Cited By
- 14
- References
- 19
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W2950964289
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W2950964289Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.24191/mjoc.v3i2.4889Digital Object Identifier
- Title
-
MISMATCH BETWEEN OLDER ADULTS’ EXPECTATION AND SMARTPHONE USER INTERFACEWork title
- Type
-
articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2018Year of publication
- Publication date
-
2018-12-31Full publication date if available
- Authors
-
Chui Yin Wong, Rahimah Ibrahim, Tengku Aizan Hamid, Evi Indriasari MansorList of authors in order
- Landing page
-
https://doi.org/10.24191/mjoc.v3i2.4889Publisher landing page
- Open access
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YesWhether a free full text is available
- OA status
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diamondOpen access status per OpenAlex
- OA URL
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https://doi.org/10.24191/mjoc.v3i2.4889Direct OA link when available
- Concepts
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Usability, Mobile device, Computer science, User interface, Human–computer interaction, Thematic analysis, Multimedia, User interface design, Interface (matter), Population, Internet privacy, User experience design, World Wide Web, Qualitative research, Medicine, Operating system, Environmental health, Bubble, Social science, Sociology, Maximum bubble pressure methodTop concepts (fields/topics) attached by OpenAlex
- Cited by
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14Total citation count in OpenAlex
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2024: 2, 2023: 1, 2022: 5, 2021: 4, 2020: 1Per-year citation counts (last 5 years)
- References (count)
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19Number of works referenced by this work
- Related works (count)
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10Other works algorithmically related by OpenAlex
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