Multi-Source Assessment - A Total Quality Management Driven Performance Appraisal System: The Issue of Fairness Article Swipe
Zaini Abdullah
,
Rushami Zien Yusoff
·
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.32890/mmj.8.1.2004.8754
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.32890/mmj.8.1.2004.8754
Performance Management and Total Quality Management are important factors of organizational life, it helps organizations to identify and manage the performance of highs achievers, as well as identify low and non-performers for intervention and development. Total Quality Management takes a system - oriented perspective in managing individuals and group performance and must be compatible with continuous improvement efforts and customer-based strategies. The TQM driven Multi-source Assessment provides an alternative to traditional supervisor only appraisal process. This study was under- taken to determine whether Total Quality Management (TQM) based multi-source assessment (MSA) appraisal is perceived as fairer than traditional supervisor only appraisal system. The study was con- ducted using multi-group experimental design in a field setting. The perceived fairness of the performance assessment system was tested using the combined pretest posttest data of the experimental and control group. The t-test results indicated that changes in agreement scores from pretest to posttest result were significant and respondents perceived the TQM driven MSA process to be fairer The results and discussion of the study show that the MSA process depicts a paradigm shift, not only to management process, but how employees see their changing roles in total quality management driven organization.
Related Topics
Concepts
Total quality management
Performance appraisal
Supervisor
Process management
Quality (philosophy)
Process (computing)
Quality management
Performance management
Psychology
Test (biology)
Operations management
Perspective (graphical)
Knowledge management
Business
Applied psychology
Management system
Engineering
Computer science
Marketing
Management
Paleontology
Biology
Philosophy
Operating system
Artificial intelligence
Economics
Lean manufacturing
Epistemology
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.32890/mmj.8.1.2004.8754
- http://e-journal.uum.edu.my/index.php/mmj/article/download/8754/1588
- OA Status
- diamond
- References
- 30
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W356634108
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W356634108Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.32890/mmj.8.1.2004.8754Digital Object Identifier
- Title
-
Multi-Source Assessment - A Total Quality Management Driven Performance Appraisal System: The Issue of FairnessWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2020Year of publication
- Publication date
-
2020-01-01Full publication date if available
- Authors
-
Zaini Abdullah, Rushami Zien YusoffList of authors in order
- Landing page
-
https://doi.org/10.32890/mmj.8.1.2004.8754Publisher landing page
- PDF URL
-
https://e-journal.uum.edu.my/index.php/mmj/article/download/8754/1588Direct link to full text PDF
- Open access
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YesWhether a free full text is available
- OA status
-
diamondOpen access status per OpenAlex
- OA URL
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https://e-journal.uum.edu.my/index.php/mmj/article/download/8754/1588Direct OA link when available
- Concepts
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Total quality management, Performance appraisal, Supervisor, Process management, Quality (philosophy), Process (computing), Quality management, Performance management, Psychology, Test (biology), Operations management, Perspective (graphical), Knowledge management, Business, Applied psychology, Management system, Engineering, Computer science, Marketing, Management, Paleontology, Biology, Philosophy, Operating system, Artificial intelligence, Economics, Lean manufacturing, EpistemologyTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
- References (count)
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30Number of works referenced by this work
- Related works (count)
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10Other works algorithmically related by OpenAlex
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