Navigating the unknown: A qualitative analysis exploring patient experience in the Emergency Department Article Swipe
Moriah Carmel
,
Navneet Kaur
,
Christian C. Strachan
,
A. Alexander
·
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.21203/rs.3.rs-5045716/v1
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.21203/rs.3.rs-5045716/v1
Background: Patient experience within healthcare is an increasingly pivotal area of exploration. The objective of this study was to use qualitative methods to elucidate the primary drivers shaping patients' ED experience and to discern how these factors diverge between the UAC and RCH environments. Methods: Qualitative, semi-structured individual interviews with ED patients were conducted across two EDs, an urban academic center (UAC) and a rural community hospital (RCH). An inductive thematic analysis approach was used. Results: Fifty-six participants were interviewed. Four major themes (attitudes of staff, showing concern, patient-centered communication, and frequent updates) emerged across six subthemes: what mattered most, wait time, rushed, end of visit, discrimination, and intent to return; with an overarching theme which encompasses all four major themes – empathy. Overall, positive experiences were associated with positive and empathetic attitudes of all staff, frequent updates along the spectrum of their ED visit, patient-centered communication particularly during the discharge process, and having the ability to ask questions without feeling rushed. A primary distinguishing feature between the UAC vs the RCH included confidence in care received and differences in the ED environment. Regardless of the patient’s experience, showing empathy, even in unfavorable situations, was identified as the most impactful part of their visit. Conclusion: Patients’ perceptions of healthcare staff empathy is a critical driver in influencing overall ED patient experience. Future studies should include further characterization of patients’ perceptions of healthcare provider empathy and its impact on ED patient experience.
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Metadata
- Type
- preprint
- Language
- en
- Landing Page
- https://doi.org/10.21203/rs.3.rs-5045716/v1
- OA Status
- gold
- References
- 27
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4405412761
All OpenAlex metadata
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- OpenAlex ID
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https://openalex.org/W4405412761Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.21203/rs.3.rs-5045716/v1Digital Object Identifier
- Title
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Navigating the unknown: A qualitative analysis exploring patient experience in the Emergency DepartmentWork title
- Type
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preprintOpenAlex work type
- Language
-
enPrimary language
- Publication year
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2024Year of publication
- Publication date
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2024-12-16Full publication date if available
- Authors
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Moriah Carmel, Navneet Kaur, Christian C. Strachan, A. AlexanderList of authors in order
- Landing page
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https://doi.org/10.21203/rs.3.rs-5045716/v1Publisher landing page
- Open access
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YesWhether a free full text is available
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-
goldOpen access status per OpenAlex
- OA URL
-
https://doi.org/10.21203/rs.3.rs-5045716/v1Direct OA link when available
- Concepts
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Emergency department, Qualitative analysis, Patient experience, Qualitative research, Medical emergency, Psychology, Medicine, Political science, Nursing, Sociology, Health care, Law, Social scienceTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
- References (count)
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27Number of works referenced by this work
- Related works (count)
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10Other works algorithmically related by OpenAlex
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| abstract_inverted_index.patients | 52 |
| abstract_inverted_index.positive | 125, 130 |
| abstract_inverted_index.process, | 152 |
| abstract_inverted_index.provider | 233 |
| abstract_inverted_index.received | 177 |
| abstract_inverted_index.spectrum | 141 |
| abstract_inverted_index.thematic | 71 |
| abstract_inverted_index.updates) | 93 |
| abstract_inverted_index.Fifty-six | 77 |
| abstract_inverted_index.attitudes | 133 |
| abstract_inverted_index.community | 66 |
| abstract_inverted_index.conducted | 54 |
| abstract_inverted_index.discharge | 151 |
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| abstract_inverted_index.impactful | 200 |
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| abstract_inverted_index.questions | 159 |
| abstract_inverted_index.(attitudes | 84 |
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| abstract_inverted_index.associated | 128 |
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| abstract_inverted_index.empathetic | 132 |
| abstract_inverted_index.experience | 3, 31 |
| abstract_inverted_index.healthcare | 5, 209, 232 |
| abstract_inverted_index.identified | 196 |
| abstract_inverted_index.individual | 48 |
| abstract_inverted_index.interviews | 49 |
| abstract_inverted_index.subthemes: | 97 |
| abstract_inverted_index.Patients’ | 206 |
| abstract_inverted_index.differences | 179 |
| abstract_inverted_index.encompasses | 117 |
| abstract_inverted_index.experience, | 188 |
| abstract_inverted_index.experience. | 221, 241 |
| abstract_inverted_index.experiences | 126 |
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| abstract_inverted_index.patient’s | 187 |
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| abstract_inverted_index.discrimination, | 107 |
| abstract_inverted_index.return<italic>; | 111 |
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| cited_by_percentile_year | |
| countries_distinct_count | 1 |
| institutions_distinct_count | 4 |
| sustainable_development_goals[0].id | https://metadata.un.org/sdg/10 |
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| sustainable_development_goals[0].display_name | Reduced inequalities |
| citation_normalized_percentile.value | 0.36112789 |
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| citation_normalized_percentile.is_in_top_10_percent | False |