Satisfaction of Older Patients With Emergency Department Care Article Swipe
Peter Hoonakker
,
Pascale Carayon
,
Roger Brown
,
Rebecca J. Schwei
,
Rebecca K. Green
,
Mackenzie Rabas
,
Ly Hoang
,
Kathryn Wust
,
Rachel A. Rutkowski
,
Megan E. Salwei
,
Hanna J. Barton
,
Manish N. Shah
,
Michael S. Pulia
,
Brian W. Patterson
,
Paula vW. Dáil
,
Sheryl Krause
,
Denise Buckley
,
Jennifer Hankwitz
,
Nicole E. Werner
·
YOU?
·
· 2023
· Open Access
·
· DOI: https://doi.org/10.1097/ncq.0000000000000694
YOU?
·
· 2023
· Open Access
·
· DOI: https://doi.org/10.1097/ncq.0000000000000694
Background: Patient satisfaction is an important indicator of quality of care, but its measurement remains challenging. The Consumer Emergency Care Satisfaction Scale (CECSS) was developed to measure patient satisfaction in the emergency department (ED). Although this is a valid and reliable tool, several aspects of the CECSS need to be improved, including the definition, dimension, and scoring of scales. Purpose: The purpose of this study was to examine the construct validity of the CECSS and make suggestions on how to improve the tool to measure overall satisfaction with ED care. Methods: We administered 2 surveys to older adults who presented with a fall to the ED and used electronic health record data to examine construct validity of the CECSS and ceiling effects. Results: Using several criteria, we improved construct validity of the CECSS, reduced ceiling effects, and standardized scoring. Conclusion: We addressed several methodological issues with the CECSS and provided recommendations for improvement.
Related Topics
Concepts
Emergency department
Construct validity
Ceiling effect
Construct (python library)
Scale (ratio)
Patient satisfaction
Dimension (graph theory)
MEDLINE
Measure (data warehouse)
Health care
Medicine
Psychology
Medical emergency
Nursing
Computer science
Data mining
Alternative medicine
Political science
Economics
Economic growth
Pathology
Programming language
Physics
Law
Pure mathematics
Mathematics
Quantum mechanics
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1097/ncq.0000000000000694
- OA Status
- green
- Cited By
- 1
- References
- 19
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4321765147
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4321765147Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.1097/ncq.0000000000000694Digital Object Identifier
- Title
-
Satisfaction of Older Patients With Emergency Department CareWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2023Year of publication
- Publication date
-
2023-02-24Full publication date if available
- Authors
-
Peter Hoonakker, Pascale Carayon, Roger Brown, Rebecca J. Schwei, Rebecca K. Green, Mackenzie Rabas, Ly Hoang, Kathryn Wust, Rachel A. Rutkowski, Megan E. Salwei, Hanna J. Barton, Manish N. Shah, Michael S. Pulia, Brian W. Patterson, Paula vW. Dáil, Sheryl Krause, Denise Buckley, Jennifer Hankwitz, Nicole E. WernerList of authors in order
- Landing page
-
https://doi.org/10.1097/ncq.0000000000000694Publisher landing page
- Open access
-
YesWhether a free full text is available
- OA status
-
greenOpen access status per OpenAlex
- OA URL
-
https://pmc.ncbi.nlm.nih.gov/articles/PMC10205653/pdf/nihms-1864391.pdfDirect OA link when available
- Concepts
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Emergency department, Construct validity, Ceiling effect, Construct (python library), Scale (ratio), Patient satisfaction, Dimension (graph theory), MEDLINE, Measure (data warehouse), Health care, Medicine, Psychology, Medical emergency, Nursing, Computer science, Data mining, Alternative medicine, Political science, Economics, Economic growth, Pathology, Programming language, Physics, Law, Pure mathematics, Mathematics, Quantum mechanicsTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
1Total citation count in OpenAlex
- Citations by year (recent)
-
2024: 1Per-year citation counts (last 5 years)
- References (count)
-
19Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
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| created_date | 2023-02-25T00:00:00 |
| display_name | Satisfaction of Older Patients With Emergency Department Care |
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| updated_date | 2025-11-06T03:46:38.306776 |
| primary_topic.id | https://openalex.org/T11095 |
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| primary_topic.domain.display_name | Health Sciences |
| primary_topic.subfield.id | https://openalex.org/subfields/2711 |
| primary_topic.subfield.display_name | Emergency Medicine |
| primary_topic.display_name | Emergency and Acute Care Studies |
| related_works | https://openalex.org/W4380136770, https://openalex.org/W2067674665, https://openalex.org/W4380568662, https://openalex.org/W3135512811, https://openalex.org/W2279151839, https://openalex.org/W2964200250, https://openalex.org/W2016749656, https://openalex.org/W2906877784, https://openalex.org/W2019962676, https://openalex.org/W2016506764 |
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