SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE Article Swipe

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Yosi Afandi , Maskur Maskur , Nilawati Fiernaningsih , Ahmad Fauzi ·

YOU? · · 2023 · Open Access · · DOI: https://doi.org/10.55047/ijateis.v2i4.986

Since customer support is time-limited, chatbot programs can assist potential online store visitors before they make a purchase. The general public cannot always answer inquiries or respond to customer requests. Virtual customer support allows potential customers to contact vendors regarding products they wish to purchase. This technology is very helpful in providing quick and accurate answers to various customer concerns and issues. The study focuses on the online retail environment where customer support is crucial for potential buyers before making a purchase. The Artificial Intelligence Markup Language (AIML) and Semantic Ontology were used by A.L.I.C.E. (Artificial Internet Linguistic Computer Agency) to develop an AI chatbot application. There are no online stores that use virtual customer service (chatbots) for customer support, so Batik Cloth, an application that offers batik textiles for sale in Malang, was chosen as the online store chatbot application for this study. Creating a chatbot with semantic capabilities involves using ontologies to process queries with more precise meaning. It achieves 92% accuracy for 15 types of relevant queries and responses, followed by 10 frequently asked questions as answers. Created by a potential buyer. Virtual customer support systems (chatbots) can respond to queries with similar terms or meanings by employing ontologies and semantics to deliver answers that fit the queries.

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Chatbot Computer science World Wide Web Service (business) Ontology Customer service Semantics (computer science) The Internet Meaning (existential) Business Marketing Epistemology Psychotherapist Programming language Psychology Philosophy

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Type: article
Language: en
Landing Page: https://doi.org/10.55047/ijateis.v2i4.986
PDF: https://ojs.transpublika.com/index.php/IJATEIS/article/download/986/812
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Cited By: 1
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DOI: https://doi.org/10.55047/ijateis.v2i4.986

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Title: SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE

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Type: article

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Language: en

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Publication year: 2023

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Publication date: 2023-12-25

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Authors: Yosi Afandi, Maskur Maskur, Nilawati Fiernaningsih, Ahmad Fauzi

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Landing page: https://doi.org/10.55047/ijateis.v2i4.986

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Concepts: Chatbot, Computer science, World Wide Web, Service (business), Ontology, Customer service, Semantics (computer science), The Internet, Meaning (existential), Business, Marketing, Epistemology, Psychotherapist, Programming language, Psychology, Philosophy

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abstract_inverted_index.meaning.	159
abstract_inverted_index.meanings	198
abstract_inverted_index.products	40
abstract_inverted_index.programs	6
abstract_inverted_index.queries.	210
abstract_inverted_index.relevant	168
abstract_inverted_index.semantic	148
abstract_inverted_index.support,	119
abstract_inverted_index.textiles	128
abstract_inverted_index.visitors	12
abstract_inverted_index.customers	35
abstract_inverted_index.employing	200
abstract_inverted_index.inquiries	24
abstract_inverted_index.potential	9, 34, 76, 183
abstract_inverted_index.providing	51
abstract_inverted_index.purchase.	17, 44, 81
abstract_inverted_index.questions	177
abstract_inverted_index.regarding	39
abstract_inverted_index.requests.	29
abstract_inverted_index.semantics	203
abstract_inverted_index.(chatbots)	116, 189
abstract_inverted_index.A.L.I.C.E.	94
abstract_inverted_index.Artificial	83
abstract_inverted_index.Linguistic	97
abstract_inverted_index.frequently	175
abstract_inverted_index.ontologies	152, 201
abstract_inverted_index.responses,	171
abstract_inverted_index.technology	46
abstract_inverted_index.(Artificial	95
abstract_inverted_index.application	124, 140
abstract_inverted_index.environment	69
abstract_inverted_index.Intelligence	84
abstract_inverted_index.application.	105
abstract_inverted_index.capabilities	149
abstract_inverted_index.time-limited,	4
cited_by_percentile_year.max	94
cited_by_percentile_year.min	90
countries_distinct_count	1
institutions_distinct_count	4
sustainable_development_goals[0].id	https://metadata.un.org/sdg/9
sustainable_development_goals[0].score	0.5
sustainable_development_goals[0].display_name	Industry, innovation and infrastructure
citation_normalized_percentile.value	0.62026747
citation_normalized_percentile.is_in_top_1_percent	False
citation_normalized_percentile.is_in_top_10_percent	False