Service innovation in public health: A case study of an Indonesian local government Article Swipe
Muhammad Yunus
,
Karisma
,
Andi Ahmad Yani
,
Gita Susanti
,
Nuralamsyah Ismail
·
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.18488/74.v11i1.3705
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.18488/74.v11i1.3705
This study aims to investigate the innovation and efficacy of the integrated 112 Call Centre service in Parepare City, Indonesia, precisely in delivering healthcare services to the local population. The study aims to comprehend the effects of the Call Centre 112 service, its assimilation by the community, and the obstacles encountered during its execution. The study employs a qualitative methodology to elucidate the nature of service innovation and its effects on the community. The analysis assesses the comparative benefits, compatibility, level of difficulty, and feasibility of implementing the Call Centre 112 service. Furthermore, the study examines the obstacles the local government encounters in implementing service innovation and enhancing service quality. The study's findings demonstrate that the community has responded favourably to the Call Centre 112 service, which has exhibited encouraging patterns in assisting patients, particularly during the COVID-19 pandemic. The service has demonstrated a comparative advantage in terms of compatibility, trialability, and observability, which has contributed to its success in delivering prompt health care to the residents of Parepare City. Nevertheless, the report also underscores difficulties associated with public awareness and comprehension of the program. This research enhances the academic discourse on service innovation in public administration by offering valuable insights into the effects and difficulties associated with the implementation of the 112 Call Centre service in the health sector. The results have practical consequences for local governments and public health agencies, highlighting the significance of visibility and community acceptance in effectively carrying out healthcare advancements.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.18488/74.v11i1.3705
- https://archive.conscientiabeam.com/index.php/74/article/download/3705/8029
- OA Status
- diamond
- References
- 33
- Related Works
- 10
- OpenAlex ID
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All OpenAlex metadata
Raw OpenAlex JSON
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https://openalex.org/W4394011407Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.18488/74.v11i1.3705Digital Object Identifier
- Title
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Service innovation in public health: A case study of an Indonesian local governmentWork title
- Type
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2024Year of publication
- Publication date
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2024-04-05Full publication date if available
- Authors
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Muhammad Yunus, Karisma, Andi Ahmad Yani, Gita Susanti, Nuralamsyah IsmailList of authors in order
- Landing page
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https://doi.org/10.18488/74.v11i1.3705Publisher landing page
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https://archive.conscientiabeam.com/index.php/74/article/download/3705/8029Direct link to full text PDF
- Open access
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YesWhether a free full text is available
- OA status
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diamondOpen access status per OpenAlex
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https://archive.conscientiabeam.com/index.php/74/article/download/3705/8029Direct OA link when available
- Concepts
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Indonesian, Local government, Indonesian government, Business, Public health, Government (linguistics), Public service, Service innovation, Service (business), Public relations, Public administration, Political science, Marketing, Medicine, Nursing, Linguistics, PhilosophyTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
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33Number of works referenced by this work
- Related works (count)
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10Other works algorithmically related by OpenAlex
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| referenced_works | https://openalex.org/W2080878748, https://openalex.org/W2086421028, https://openalex.org/W4280562534, https://openalex.org/W2165865654, https://openalex.org/W3086876097, https://openalex.org/W2112191088, https://openalex.org/W2804617556, https://openalex.org/W2979397249, https://openalex.org/W4385798814, https://openalex.org/W4388220817, https://openalex.org/W3109902137, https://openalex.org/W3034301108, https://openalex.org/W4200558553, https://openalex.org/W2107156414, https://openalex.org/W3038825886, https://openalex.org/W3047121790, https://openalex.org/W2955073764, https://openalex.org/W4205679115, https://openalex.org/W2100666806, https://openalex.org/W2117450405, https://openalex.org/W4390971101, https://openalex.org/W2996123927, https://openalex.org/W6610492118, https://openalex.org/W3110957816, https://openalex.org/W1994525742, https://openalex.org/W6647975832, https://openalex.org/W4386105796, https://openalex.org/W4320920085, https://openalex.org/W4312427765, https://openalex.org/W4383898716, https://openalex.org/W3002176331, https://openalex.org/W1833120343, https://openalex.org/W2068172675 |
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