Telephone Referral to a Paediatric Emergency Department: Why Do Parents Not Show Up? Article Swipe
Mélanie Freiermuth
,
Christopher J. Newman
,
Judit Villoslada
·
YOU?
·
· 2023
· Open Access
·
· DOI: https://doi.org/10.3390/children10020179
YOU?
·
· 2023
· Open Access
·
· DOI: https://doi.org/10.3390/children10020179
Medical call centres can evaluate and refer patients to an emergency department (ED), a physician or provide guidance for self-care. Our aim was (1) to determine parental adherence to an ED orientation after being referred by the nurses of a call centre, (2) to observe how adherence varies according to children’s characteristics and (3) to assess parents’ reasons for non-adherence. This was a prospective cohort study set in the Lausanne agglomeration, Switzerland. From 1 February to 5 March 2022, paediatric calls (<16 years old) with an ED orientation were selected. Life-threatening emergencies were excluded. Parental adherence was then verified in the ED. All parents were contacted by telephone to respond to a questionnaire regarding their call. Parental adherence to the ED orientation was 75%. Adherence decreased significantly with increasing distance between the place the call originated and the ED. The child’s age, sex and health complaints within calls had no effect on adherence. The three major reasons for non-adherence to telephone referral were: improvement in the child’s condition (50.7%), parents’ decision to go elsewhere (18.3%) and an appointment with a paediatrician (15.5%). Our results offer new perspectives to optimise the telephone assessment of paediatric patients and decrease barriers to adherence.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.3390/children10020179
- https://www.mdpi.com/2227-9067/10/2/179/pdf?version=1674030277
- OA Status
- gold
- Cited By
- 2
- References
- 37
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4317392726
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4317392726Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.3390/children10020179Digital Object Identifier
- Title
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Telephone Referral to a Paediatric Emergency Department: Why Do Parents Not Show Up?Work title
- Type
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2023Year of publication
- Publication date
-
2023-01-18Full publication date if available
- Authors
-
Mélanie Freiermuth, Christopher J. Newman, Judit VillosladaList of authors in order
- Landing page
-
https://doi.org/10.3390/children10020179Publisher landing page
- PDF URL
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https://www.mdpi.com/2227-9067/10/2/179/pdf?version=1674030277Direct link to full text PDF
- Open access
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YesWhether a free full text is available
- OA status
-
goldOpen access status per OpenAlex
- OA URL
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https://www.mdpi.com/2227-9067/10/2/179/pdf?version=1674030277Direct OA link when available
- Concepts
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Medicine, Emergency department, Referral, Family medicine, Telephone call, Prospective cohort study, Cohort, Medical emergency, Nursing, Electrical engineering, Internal medicine, Engineering, SurgeryTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
2Total citation count in OpenAlex
- Citations by year (recent)
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2025: 1, 2024: 1Per-year citation counts (last 5 years)
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37Number of works referenced by this work
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10Other works algorithmically related by OpenAlex
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