Information Research an international electronic journal • Vol 27 • No 1
The adaptation of the information system success model in recommender systems: the validation of dual-coding theory
March 2022 • Wen‐Yau Liang, Chun‐Che Huang, Bo-Ren Shih
Introduction. Recommender systems are extensively deployed to provide online users with advisory services, and the design of recommender systems' functional features has received substantial research attention. The social aspects of such system interactions, however, have been less explored. Furthermore, measuring user satisfaction, though natural in a business environment, is often challenging for recommender systems research. Method. This study provides the first empirical test of an adaptation of the informatio…