The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective Article Swipe
Bader Yousef Obeidat
,
Lama Hashem
,
Iman Alansari
,
Ali Tarhini
,
Zahran Al‐Salti
·
YOU?
·
· 2016
· Open Access
·
· DOI: https://doi.org/10.5430/jms.v7n4p18
YOU?
·
· 2016
· Open Access
·
· DOI: https://doi.org/10.5430/jms.v7n4p18
Previous studies have showed that selecting the influential factors related to knowledge management (KM) uses and total quality management (TQM) practices has been always a critical task for researchers. To the best of the authors' knowledge, there are few papers that review the concept of knowledge management uses on total quality management practices. Based on a comprehensive literature review, this study aims to highlight the important factors related to knowledge management uses on total quality management practices. This study identified knowledge acquisition, knowledge storage, knowledge transfer and knowledge application as the most important knowledge management uses. While customer satisfaction, training and employees education, commitment of top management, team work and continuous improvement were considered to be the most important TQM practices. This study provides a holistic picture for future researchers in selecting the popular related KM uses and TQM practices. This will help them build a strong knowledge in this area in order to develop theoretical basis for their future research.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.5430/jms.v7n4p18
- http://www.sciedu.ca/journal/index.php/jms/article/download/10484/6390
- OA Status
- bronze
- Cited By
- 47
- References
- 108
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W2545030070
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W2545030070Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.5430/jms.v7n4p18Digital Object Identifier
- Title
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The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical PerspectiveWork title
- Type
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articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
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2016Year of publication
- Publication date
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2016-10-28Full publication date if available
- Authors
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Bader Yousef Obeidat, Lama Hashem, Iman Alansari, Ali Tarhini, Zahran Al‐SaltiList of authors in order
- Landing page
-
https://doi.org/10.5430/jms.v7n4p18Publisher landing page
- PDF URL
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https://www.sciedu.ca/journal/index.php/jms/article/download/10484/6390Direct link to full text PDF
- Open access
-
YesWhether a free full text is available
- OA status
-
bronzeOpen access status per OpenAlex
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https://www.sciedu.ca/journal/index.php/jms/article/download/10484/6390Direct OA link when available
- Concepts
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Perspective (graphical), Total quality management, Knowledge management, Quality management, Quality (philosophy), Business, Process management, Operations management, Computer science, Management system, Engineering, Epistemology, Marketing, Philosophy, Artificial intelligence, Service (business)Top concepts (fields/topics) attached by OpenAlex
- Cited by
-
47Total citation count in OpenAlex
- Citations by year (recent)
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2025: 3, 2024: 4, 2023: 3, 2022: 5, 2021: 3Per-year citation counts (last 5 years)
- References (count)
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108Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
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