The Effects of Green Restaurant Attributes on Customer Satisfaction Using the Structural Topic Model on Online Customer Reviews Article Swipe
Eun Hye Park
,
Bongsug Chae
,
Junehee Kwon
,
Woo‐Hyuk Kim
·
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.3390/su12072843
YOU?
·
· 2020
· Open Access
·
· DOI: https://doi.org/10.3390/su12072843
Although green practice is increasingly adopted in the restaurant industry, there is still little research in terms of investigating the impacts of green practice on customer satisfaction. This study utilized user-generated content by green restaurant customers to identify various aspects of green restaurants, including perceived green restaurant practices. Our data are based on U.S. green-certified restaurants available on Yelp. Structural topic modeling was used to discover latent restaurant attributes from user-generated content. With a longitudinal approach, the changes in customers’ interest in green practices were estimated. Finally, the common restaurant attributes and green attributes were used to predict customer satisfaction. This study will contribute to marketing strategies for the restaurant industry.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.3390/su12072843
- https://www.mdpi.com/2071-1050/12/7/2843/pdf
- OA Status
- gold
- Cited By
- 63
- References
- 77
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W3014406017
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W3014406017Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.3390/su12072843Digital Object Identifier
- Title
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The Effects of Green Restaurant Attributes on Customer Satisfaction Using the Structural Topic Model on Online Customer ReviewsWork title
- Type
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2020Year of publication
- Publication date
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2020-04-02Full publication date if available
- Authors
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Eun Hye Park, Bongsug Chae, Junehee Kwon, Woo‐Hyuk KimList of authors in order
- Landing page
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https://doi.org/10.3390/su12072843Publisher landing page
- PDF URL
-
https://www.mdpi.com/2071-1050/12/7/2843/pdfDirect link to full text PDF
- Open access
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YesWhether a free full text is available
- OA status
-
goldOpen access status per OpenAlex
- OA URL
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https://www.mdpi.com/2071-1050/12/7/2843/pdfDirect OA link when available
- Concepts
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Customer satisfaction, Marketing, Business, Certification, Advertising, Structural equation modeling, Computer science, Economics, Management, Machine learningTop concepts (fields/topics) attached by OpenAlex
- Cited by
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63Total citation count in OpenAlex
- Citations by year (recent)
-
2025: 13, 2024: 10, 2023: 16, 2022: 12, 2021: 9Per-year citation counts (last 5 years)
- References (count)
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77Number of works referenced by this work
- Related works (count)
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10Other works algorithmically related by OpenAlex
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| publication_year | 2020 |
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