The Human Behind the Robot: Rethinking the Low Social Status of Service Robots Article Swipe
Franziska Babel
,
Philipp Höck
,
Katie Winkle
,
Ilaria Torre
,
Tom Ziemke
·
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.1145/3610978.3640763
YOU?
·
· 2024
· Open Access
·
· DOI: https://doi.org/10.1145/3610978.3640763
Robots in our society are commonly perceived as subordinate servants with a lower social status than humans. This often leads to humans prioritizing themselves during conflict situations. This becomes problematic when robots start to directly represent humans as proxies if people do not think of the human operator behind them. This could be considered a cognitive bias of human representation in HRI. To explore the extent of this problem, we conducted a user study featuring several conflict situations. Participants granted more priority to the robot when the human representation was visible. This paper explores the societal consequences and emerging inequities such as potentially deprioritizing humans by deprioritizing a robot in certain situations. Possible strategies to address potential negative consequences are discussed on a design level while acknowledging that a societal change in how we perceive and treat robots that represent humans might be necessary.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1145/3610978.3640763
- https://dl.acm.org/doi/pdf/10.1145/3610978.3640763
- OA Status
- gold
- Cited By
- 6
- References
- 30
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4392646101
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4392646101Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.1145/3610978.3640763Digital Object Identifier
- Title
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The Human Behind the Robot: Rethinking the Low Social Status of Service RobotsWork title
- Type
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2024Year of publication
- Publication date
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2024-03-10Full publication date if available
- Authors
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Franziska Babel, Philipp Höck, Katie Winkle, Ilaria Torre, Tom ZiemkeList of authors in order
- Landing page
-
https://doi.org/10.1145/3610978.3640763Publisher landing page
- PDF URL
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https://dl.acm.org/doi/pdf/10.1145/3610978.3640763Direct link to full text PDF
- Open access
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YesWhether a free full text is available
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goldOpen access status per OpenAlex
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https://dl.acm.org/doi/pdf/10.1145/3610978.3640763Direct OA link when available
- Concepts
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Robot, Service (business), Computer science, Human–robot interaction, Social robot, Service robot, Human–computer interaction, Mobile robot, Artificial intelligence, Robot control, Business, MarketingTop concepts (fields/topics) attached by OpenAlex
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6Total citation count in OpenAlex
- Citations by year (recent)
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2025: 4, 2024: 2Per-year citation counts (last 5 years)
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30Number of works referenced by this work
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10Other works algorithmically related by OpenAlex
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