The Impact of Job Turnover (Termination, Resignation, Retirement and Disability) on the Quality Service at McDonald's Restaurants Article Swipe
Khaled M.K. Alhyasat
,
Shehadeh Mofleh Al-Gharaibeh
,
Waleed Mohammad Kayed Alhyasat
,
Yazan Yousif Taleb AL-Drawi
,
Hossam Korany
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.63332/joph.v5i2.501
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.63332/joph.v5i2.501
The study aims to examine the effect of job turnover on quality service. A quantitative cross-sectional approach was utilized in this study, employing a questionnaire to assess the perspectives of Jordanian employees regarding the structures of the study model. sample was 303 employees. The present study employs the Structural Equation Modelling (SEM) approach, utilizing AMOS as the chosen method of analysis. The findings of the research indicate that a significant and positive relationship between resignation, retirement, and disability with Quality Service at McDonald's Restaurants in Jordan. However, the study also reveals a negative impact of termination on quality service. The study's theoretical framework was built upon four robust variables, namely Termination, Resignation, Retirement, and Disability. One of the contributions is to investigate the four factors that contribute to job turnover, rather than focusing on just one dimension. Additionally, these dimensions have an impact on the quality of service provided.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.63332/joph.v5i2.501
- https://posthumanism.co.uk/jp/article/download/501/225
- OA Status
- diamond
- References
- 19
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4409184523
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4409184523Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.63332/joph.v5i2.501Digital Object Identifier
- Title
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The Impact of Job Turnover (Termination, Resignation, Retirement and Disability) on the Quality Service at McDonald's RestaurantsWork title
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articleOpenAlex work type
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enPrimary language
- Publication year
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2025Year of publication
- Publication date
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2025-04-05Full publication date if available
- Authors
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Khaled M.K. Alhyasat, Shehadeh Mofleh Al-Gharaibeh, Waleed Mohammad Kayed Alhyasat, Yazan Yousif Taleb AL-Drawi, Hossam KoranyList of authors in order
- Landing page
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https://doi.org/10.63332/joph.v5i2.501Publisher landing page
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https://posthumanism.co.uk/jp/article/download/501/225Direct link to full text PDF
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YesWhether a free full text is available
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diamondOpen access status per OpenAlex
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https://posthumanism.co.uk/jp/article/download/501/225Direct OA link when available
- Concepts
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Business, Turnover, Quality (philosophy), Service (business), Turnover intention, Demographic economics, Psychology, Labour economics, Marketing, Economics, Job satisfaction, Management, Social psychology, Philosophy, EpistemologyTop concepts (fields/topics) attached by OpenAlex
- Cited by
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0Total citation count in OpenAlex
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19Number of works referenced by this work
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10Other works algorithmically related by OpenAlex
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| abstract_inverted_index.perspectives | 28 |
| abstract_inverted_index.quantitative | 14 |
| abstract_inverted_index.relationship | 72 |
| abstract_inverted_index.resignation, | 74 |
| abstract_inverted_index.Additionally, | 137 |
| abstract_inverted_index.contributions | 118 |
| abstract_inverted_index.questionnaire | 24 |
| abstract_inverted_index.cross-sectional | 15 |
| cited_by_percentile_year | |
| countries_distinct_count | 0 |
| institutions_distinct_count | 5 |
| citation_normalized_percentile.value | 0.12906644 |
| citation_normalized_percentile.is_in_top_1_percent | False |
| citation_normalized_percentile.is_in_top_10_percent | True |