The impact of servitization on firm performance: a meta-analysis Article Swipe

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Weijiao Wang , Kee‐hung Lai , Yongyi Shou ·

YOU? · · 2018 · Open Access · · DOI: https://doi.org/10.1108/ijopm-04-2017-0204

Purpose Servitization has been recognized as an effective means for manufacturers to achieve superior performance. However, the servitization-performance relationship is controversial since prior empirical studies have provided inconsistent and even contradictory results. Hence, the purpose of this paper is to provide a quantitative review on the servitization-performance relationship based on research findings reported in the extant literature. Design/methodology/approach Studies from 41 peer-reviewed journal articles were sampled and analyzed. A meta-analytic approach was adopted to conduct a quantitative review on the relationship between servitization and firm performance. Findings The results confirm a positive servitization-performance relationship. In addition, the results reveal that the observed servitization-performance relationship is influenced by the operationalization of constructs (servitization and performance) and control variables (industry and region). Originality/value As the first meta-analysis on the servitization-performance relationship, this study contributes to the servitization literature and provides future research directions.

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Business

Empirical Research

Operations Management

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Operationalization Extant taxon Originality Value (mathematics) Business Control (management) Empirical research Operations management Computer science Economics Psychology Management Creativity Statistics Mathematics Philosophy Machine learning Evolutionary biology Biology Social psychology Epistemology

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Type: article
Language: en
Landing Page: https://doi.org/10.1108/ijopm-04-2017-0204
OA Status: green
Cited By: 155
References: 108
Related Works: 10
OpenAlex ID: https://openalex.org/W2807210764

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OpenAlex ID: https://openalex.org/W2807210764

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DOI: https://doi.org/10.1108/ijopm-04-2017-0204

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Title: The impact of servitization on firm performance: a meta-analysis

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Type: article

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Language: en

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Publication year: 2018

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Publication date: 2018-06-01

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Authors: Weijiao Wang, Kee‐hung Lai, Yongyi Shou

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Landing page: https://doi.org/10.1108/ijopm-04-2017-0204

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Open access: Yes

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OA status: green

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OA URL: https://ira.lib.polyu.edu.hk/bitstream/10397/98325/1/Lai_Impact_Servitization_Firm.pdf

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Concepts: Operationalization, Extant taxon, Originality, Value (mathematics), Business, Control (management), Empirical research, Operations management, Computer science, Economics, Psychology, Management, Creativity, Statistics, Mathematics, Philosophy, Machine learning, Evolutionary biology, Biology, Social psychology, Epistemology

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Cited by: 155

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Citations by year (recent): 2025: 17, 2024: 27, 2023: 35, 2022: 26, 2021: 24

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References (count): 108

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Related works (count): 10

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