The Influence of Operational Risk Management on Intention to Revisit and Intention to Recommend by Using Satisfaction as a Mediating Variable: A Study of Homestay Users in Dieng Plateau, Central Java, Indonesia Article Swipe
In the new normal era of the COVID-19 pandemic, homestay users are very concerned about security and safety.Risk management, especially operational risk management, plays an important role in mitigating the risk of homestay users.In this research, we determine the effect of operational risk management on the intention to revisit and the intention to recommend homestay users by using satisfaction as a mediating variable.The study was conducted using 198 respondents who have had repeated overnight experiences in homestays operating in the Dieng Plateau, Wonosobo, Central Java, Indonesia.Samples were taken using a multistage sampling technique.The research was carried out using an explanatory sequential design of mixed methods research.Data analysis was performed using Structural Equation Model with Smart PLS 3.0.The results state that operational risk management has a significant positive impact on homestay user satisfaction.Satisfaction has a significant positive impact on the intention to revisit and on the intention to recommend of homestay users.Furthermore, we also show that satisfaction has a significant positive role as a mediating variable from operational risk management on intention to revisit and intention to recommend of homestay users.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- http://doi.org/10.47750/qas/24.192.47
- https://doi.org/10.47750/qas/24.192.47
- OA Status
- gold
- Cited By
- 6
- References
- 61
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4312134399
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W4312134399Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.47750/qas/24.192.47Digital Object Identifier
- Title
-
The Influence of Operational Risk Management on Intention to Revisit and Intention to Recommend by Using Satisfaction as a Mediating Variable: A Study of Homestay Users in Dieng Plateau, Central Java, IndonesiaWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2022Year of publication
- Publication date
-
2022-12-25Full publication date if available
- Authors
-
Tutut HerawanList of authors in order
- Landing page
-
https://doi.org/10.47750/qas/24.192.47Publisher landing page
- PDF URL
-
https://doi.org/10.47750/qas/24.192.47Direct link to full text PDF
- Open access
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YesWhether a free full text is available
- OA status
-
goldOpen access status per OpenAlex
- OA URL
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https://doi.org/10.47750/qas/24.192.47Direct OA link when available
- Concepts
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Java, Plateau (mathematics), Variable (mathematics), Psychology, Business, Applied psychology, Computer science, Mathematics, Programming language, Mathematical analysisTop concepts (fields/topics) attached by OpenAlex
- Cited by
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6Total citation count in OpenAlex
- Citations by year (recent)
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2025: 1, 2024: 4, 2023: 1Per-year citation counts (last 5 years)
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61Number of works referenced by this work
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10Other works algorithmically related by OpenAlex
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