In the new normal era of the COVID-19 pandemic, homestay users are very concerned about security and safety.Risk management, especially operational risk management, plays an important role in mitigating the risk of homestay users.In this research, we determine the effect of operational risk management on the intention to revisit and the intention to recommend homestay users by using satisfaction as a mediating variable.The study was conducted using 198 respondents who have had repeated overnight experiences in hom…