The Interactive Work of Implementing Synchronous Video‐Conference Calls—A Qualitative Study Within Early Intervention for Infants With Childhood‐Onset Neurodisability Article Swipe
Phillip Harniess
,
Anna Basu
,
Deanna Gibbs
,
Jeff Bezemer
·
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.1111/hex.70215
YOU?
·
· 2025
· Open Access
·
· DOI: https://doi.org/10.1111/hex.70215
Introduction This study explores the ‘peripandemic’ implementation of synchronous videoconference calls during COVID‐19 for delivering physiotherapy early intervention services to families of infants with childhood‐onset disability. The interactional experience of conducting early intervention through videoconference calls is under researched. We aimed to understand parents' and therapists' experiences of communication and learning within early intervention sessions for infants with cerebral palsy conducted via video conference calls. Methods Data were collected through interviews, video case studies and focus groups involving 15 parents and 16 therapists. We used qualitative analytical methods inspired by grounded theory and multimodality. Results Undertaking early intervention sessions via synchronous videoconference calls creates complexities and disrupts communication norms between parent, therapist and infant. These audio‐visual constraints have implications for developing shared understanding and learning. Resolving these challenges necessitated increased interactive work within the parent–therapist partnership. The onus placed on parents to have additional logistical roles in some circumstances created strain, which diverted attention from optimal learning. Conclusion The post‐pandemic healthcare landscape pushes for digital innovation challenging traditional therapy models. Our contribution outlines that while videoconference calls may improve efficiency, they also add cognitive load and interaction challenges, which require modification to routine in‐person session designs. We provide recommendations for adaptive implementation strategies for videoconference calls that will benefit from further iterative codesign cycles. Public and Patient Contribution We partnered with parents through public and patient involvement. Parents ( n = 9) who were previous NHS early intervention service users formed the Parent Advisory Group (PAG). These parent partners came from a variety of backgrounds and provided their unique perspectives to directly contribute and guide decision‐making throughout the project. Their contribution influenced approach to recruitment and consent; the participant information and consent form development; topic guide development; considerations of the use of video in the project design and sense checking of analytical interpretations.
Related Topics
Concepts
Videoconferencing
Intervention (counseling)
Telehealth
Telerehabilitation
Psychology
Focus group
General partnership
Autism
Psychological intervention
Medical education
Qualitative research
Cerebral palsy
Telemedicine
Nursing
Medicine
Applied psychology
Multimedia
Developmental psychology
Health care
Computer science
Psychiatry
Sociology
Social science
Business
Marketing
Finance
Economic growth
Economics
Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1111/hex.70215
- https://onlinelibrary.wiley.com/doi/pdfdirect/10.1111/hex.70215
- OA Status
- gold
- References
- 68
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W4408647157
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
-
https://openalex.org/W4408647157Canonical identifier for this work in OpenAlex
- DOI
-
https://doi.org/10.1111/hex.70215Digital Object Identifier
- Title
-
The Interactive Work of Implementing Synchronous Video‐Conference Calls—A Qualitative Study Within Early Intervention for Infants With Childhood‐Onset NeurodisabilityWork title
- Type
-
articleOpenAlex work type
- Language
-
enPrimary language
- Publication year
-
2025Year of publication
- Publication date
-
2025-03-19Full publication date if available
- Authors
-
Phillip Harniess, Anna Basu, Deanna Gibbs, Jeff BezemerList of authors in order
- Landing page
-
https://doi.org/10.1111/hex.70215Publisher landing page
- PDF URL
-
https://onlinelibrary.wiley.com/doi/pdfdirect/10.1111/hex.70215Direct link to full text PDF
- Open access
-
YesWhether a free full text is available
- OA status
-
goldOpen access status per OpenAlex
- OA URL
-
https://onlinelibrary.wiley.com/doi/pdfdirect/10.1111/hex.70215Direct OA link when available
- Concepts
-
Videoconferencing, Intervention (counseling), Telehealth, Telerehabilitation, Psychology, Focus group, General partnership, Autism, Psychological intervention, Medical education, Qualitative research, Cerebral palsy, Telemedicine, Nursing, Medicine, Applied psychology, Multimedia, Developmental psychology, Health care, Computer science, Psychiatry, Sociology, Social science, Business, Marketing, Finance, Economic growth, EconomicsTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
0Total citation count in OpenAlex
- References (count)
-
68Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
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