The Role of Dynamic Capabilities and Customer Knowledge in Affecting Knowledge Management Capabilities on Performance (Case Study: The Gas Company of Yazd) Article Swipe

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Amir Reza Konjkav Monfared , Leila Malekpour , Mohammad Reza Ghasemi ·

YOU? · · 2019 · Open Access · · DOI: https://doi.org/10.47176/smok.2019.1054

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Knowledge management Dynamic capabilities Business Process management Customer knowledge Computer science Marketing Customer advocacy Service quality Service (business)

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Type: article
Language: en
Landing Page: https://doi.org/10.47176/smok.2019.1054
OA Status: diamond
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DOI: https://doi.org/10.47176/smok.2019.1054

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Title: The Role of Dynamic Capabilities and Customer Knowledge in Affecting Knowledge Management Capabilities on Performance (Case Study: The Gas Company of Yazd)

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Type: article

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Language: en

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Publication year: 2019

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Publication date: 2019-11-25

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Authors: Amir Reza Konjkav Monfared, Leila Malekpour, Mohammad Reza Ghasemi

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Landing page: https://doi.org/10.47176/smok.2019.1054

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Open access: Yes

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OA status: diamond

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OA URL: https://doi.org/10.47176/smok.2019.1054

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Concepts: Knowledge management, Dynamic capabilities, Business, Process management, Customer knowledge, Computer science, Marketing, Customer advocacy, Service quality, Service (business)

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