Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum Article Swipe
Mónica Cerdán Chiscano
,
Ana Isabel Jiménez‐Zarco
·
YOU?
·
· 2021
· Open Access
·
· DOI: https://doi.org/10.3390/su13020660
YOU?
·
· 2021
· Open Access
·
· DOI: https://doi.org/10.3390/su13020660
In the field of cultural tourism, museums have been pioneers in focusing on visitors with disabilities. They have used inclusive orientation to offer the kind of memorable and satisfying experiences that are so beneficial to a group at constant risk of social exclusion. Their task is made more difficult, however, by visitors’ perception of barriers to inclusion, and identification therefore becomes a priority at the strategic level. Based on this idea, the present study analyzes experiences from two tours of the CosmoCaixa Barcelona museum by 32 people with disabilities (PwD). The use of ethnographic techniques and post-experience interviews shows how, despite the legal framework in relation to people with disabilities, hospitality managers find it difficult to put this framework into practice and cater to the needs of this segment of the population. Two factors become particularly clear: the difficulties experienced by museum staff in identifying people with disability, and museum managers’ lack of training and knowledge of the wants and needs of people with disabilities. Academic and strategic recommendations for museum managers are provided at the end of the article.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.3390/su13020660
- https://www.mdpi.com/2071-1050/13/2/660/pdf?version=1610939396
- OA Status
- gold
- Cited By
- 24
- References
- 84
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W3119841260
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W3119841260Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.3390/su13020660Digital Object Identifier
- Title
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Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science MuseumWork title
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articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2021Year of publication
- Publication date
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2021-01-12Full publication date if available
- Authors
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Mónica Cerdán Chiscano, Ana Isabel Jiménez‐ZarcoList of authors in order
- Landing page
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https://doi.org/10.3390/su13020660Publisher landing page
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https://www.mdpi.com/2071-1050/13/2/660/pdf?version=1610939396Direct link to full text PDF
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YesWhether a free full text is available
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goldOpen access status per OpenAlex
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https://www.mdpi.com/2071-1050/13/2/660/pdf?version=1610939396Direct OA link when available
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Hospitality, Tourism, Inclusion (mineral), Ethnography, Public relations, Population, Perception, Psychology, Exploratory research, Sociology, Political science, Social psychology, Social science, Neuroscience, Anthropology, Law, DemographyTop concepts (fields/topics) attached by OpenAlex
- Cited by
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24Total citation count in OpenAlex
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2025: 9, 2024: 5, 2023: 6, 2022: 4Per-year citation counts (last 5 years)
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84Number of works referenced by this work
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10Other works algorithmically related by OpenAlex
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