When Delayed in a Hurry Article Swipe
Sun Young Hwang
,
Negar Khojasteh
,
Susan R. Fussell
·
YOU?
·
· 2019
· Open Access
·
· DOI: https://doi.org/10.1145/3361115
YOU?
·
· 2019
· Open Access
·
· DOI: https://doi.org/10.1145/3361115
When Instant Messaging (IM) users experience delays in receiving responses from a partner, they may interpret these delays in a variety of ways (e.g., a technological problem vs. the partner is avoiding interaction), and these interpretations can have social consequences. In a laboratory study, we explored whether the presence of a typing indicator shaped people's interpretation of delays. Participants collaborated with a confederate on a time-sensitive task and retrospectively reviewed their interaction. We manipulated delay condition (none, delay, delay with typing indicator) and time pressure (low, high). Participants rated their partners as significantly lower in conversational involvement, were more frustrated, and liked their partners less during a delay whether or not they saw a typing indicator. We discuss implications for the design of new features for IM clients that help people interpret delays appropriately.
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Metadata
- Type
- article
- Language
- en
- Landing Page
- https://doi.org/10.1145/3361115
- https://dl.acm.org/doi/pdf/10.1145/3361115
- OA Status
- bronze
- Cited By
- 15
- References
- 33
- Related Works
- 10
- OpenAlex ID
- https://openalex.org/W2993299596
All OpenAlex metadata
Raw OpenAlex JSON
- OpenAlex ID
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https://openalex.org/W2993299596Canonical identifier for this work in OpenAlex
- DOI
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https://doi.org/10.1145/3361115Digital Object Identifier
- Title
-
When Delayed in a HurryWork title
- Type
-
articleOpenAlex work type
- Language
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enPrimary language
- Publication year
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2019Year of publication
- Publication date
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2019-12-05Full publication date if available
- Authors
-
Sun Young Hwang, Negar Khojasteh, Susan R. FussellList of authors in order
- Landing page
-
https://doi.org/10.1145/3361115Publisher landing page
- PDF URL
-
https://dl.acm.org/doi/pdf/10.1145/3361115Direct link to full text PDF
- Open access
-
YesWhether a free full text is available
- OA status
-
bronzeOpen access status per OpenAlex
- OA URL
-
https://dl.acm.org/doi/pdf/10.1145/3361115Direct OA link when available
- Concepts
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Variety (cybernetics), Task (project management), Interpretation (philosophy), Typing, Psychology, Instant messaging, Social psychology, Computer science, World Wide Web, Engineering, Artificial intelligence, Speech recognition, Systems engineering, Programming languageTop concepts (fields/topics) attached by OpenAlex
- Cited by
-
15Total citation count in OpenAlex
- Citations by year (recent)
-
2025: 7, 2024: 6, 2022: 1, 2021: 1Per-year citation counts (last 5 years)
- References (count)
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33Number of works referenced by this work
- Related works (count)
-
10Other works algorithmically related by OpenAlex
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| abstract_inverted_index.delay, | 77 |
| abstract_inverted_index.delays | 6, 17, 132 |
| abstract_inverted_index.design | 121 |
| abstract_inverted_index.during | 105 |
| abstract_inverted_index.high). | 86 |
| abstract_inverted_index.people | 130 |
| abstract_inverted_index.shaped | 53 |
| abstract_inverted_index.social | 38 |
| abstract_inverted_index.study, | 43 |
| abstract_inverted_index.typing | 51, 80, 114 |
| abstract_inverted_index.Instant | 1 |
| abstract_inverted_index.clients | 127 |
| abstract_inverted_index.delays. | 57 |
| abstract_inverted_index.discuss | 117 |
| abstract_inverted_index.partner | 29 |
| abstract_inverted_index.problem | 26 |
| abstract_inverted_index.variety | 20 |
| abstract_inverted_index.whether | 46, 108 |
| abstract_inverted_index.avoiding | 31 |
| abstract_inverted_index.explored | 45 |
| abstract_inverted_index.features | 124 |
| abstract_inverted_index.partner, | 12 |
| abstract_inverted_index.partners | 90, 103 |
| abstract_inverted_index.people's | 54 |
| abstract_inverted_index.presence | 48 |
| abstract_inverted_index.pressure | 84 |
| abstract_inverted_index.reviewed | 69 |
| abstract_inverted_index.Messaging | 2 |
| abstract_inverted_index.condition | 75 |
| abstract_inverted_index.indicator | 52 |
| abstract_inverted_index.interpret | 15, 131 |
| abstract_inverted_index.receiving | 8 |
| abstract_inverted_index.responses | 9 |
| abstract_inverted_index.experience | 5 |
| abstract_inverted_index.indicator) | 81 |
| abstract_inverted_index.indicator. | 115 |
| abstract_inverted_index.laboratory | 42 |
| abstract_inverted_index.confederate | 62 |
| abstract_inverted_index.frustrated, | 99 |
| abstract_inverted_index.manipulated | 73 |
| abstract_inverted_index.Participants | 58, 87 |
| abstract_inverted_index.collaborated | 59 |
| abstract_inverted_index.implications | 118 |
| abstract_inverted_index.interaction. | 71 |
| abstract_inverted_index.involvement, | 96 |
| abstract_inverted_index.consequences. | 39 |
| abstract_inverted_index.interaction), | 32 |
| abstract_inverted_index.significantly | 92 |
| abstract_inverted_index.technological | 25 |
| abstract_inverted_index.appropriately. | 133 |
| abstract_inverted_index.conversational | 95 |
| abstract_inverted_index.interpretation | 55 |
| abstract_inverted_index.time-sensitive | 65 |
| abstract_inverted_index.interpretations | 35 |
| abstract_inverted_index.retrospectively | 68 |
| cited_by_percentile_year.max | 99 |
| cited_by_percentile_year.min | 89 |
| countries_distinct_count | 1 |
| institutions_distinct_count | 3 |
| sustainable_development_goals[0].id | https://metadata.un.org/sdg/10 |
| sustainable_development_goals[0].score | 0.4300000071525574 |
| sustainable_development_goals[0].display_name | Reduced inequalities |
| citation_normalized_percentile.value | 0.79987603 |
| citation_normalized_percentile.is_in_top_1_percent | False |
| citation_normalized_percentile.is_in_top_10_percent | False |