Benjamin Roseth
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View article: Better Governments for Better Lives: Strengthening State Capacities for Strategic, Meritocratic, and Inclusive Management of the Civil Service in Latin America and the Caribbean
Better Governments for Better Lives: Strengthening State Capacities for Strategic, Meritocratic, and Inclusive Management of the Civil Service in Latin America and the Caribbean Open
In a context of fiscal constraints, citizen distrust, and accelerating technological change, the third edition of the regional civil service study, Better Governments for Better Lives, assesses the state of public service in Latin America …
View article: General Skills Training for Public Employees: Experimental Evidence on Cybersecurity Training in Argentina
General Skills Training for Public Employees: Experimental Evidence on Cybersecurity Training in Argentina Open
Cyberattacks have risen to become one of the most critical global risks. Despite increasing investments to combat cyberattacks, there remains a significant, often unnoticed vulnerability: employees. Previous literature reveals that over tw…
View article: Public Asset Management Maturity Assessment
Public Asset Management Maturity Assessment Open
This document presents a framework for the Assessment of Public Asset Management Maturity, which allows for an accurate diagnose of the degree of development of public asset management in countries. The fundamentals of efficient public ass…
View article: Does Reluctance to Share Personal Data Reduce Citizen Demand for Personalized Services? Evidence from a Survey Experiment
Does Reluctance to Share Personal Data Reduce Citizen Demand for Personalized Services? Evidence from a Survey Experiment Open
Two seemingly contradictory trends have accompanied the rise of digital transformation: a demand for better and more customized services, which require the use of personal data, and a concern for data protection. How do we reconcile these …
View article: Expanding access to identification cards and social programs: Experimental evidence from Panamá
Expanding access to identification cards and social programs: Experimental evidence from Panamá Open
We experimentally analyze the effects of an intervention to induce the renewal of identification cards on access to a government social program in Panamá. On‐time renewals and access to government transfers increased by 10 and 3.6 percenta…
View article: When Does Automation in Government Thrive or Flounder?
When Does Automation in Government Thrive or Flounder? Open
Government organizations worldwide are harvesting the transformative potential of digital technologies to automate interactions with citizens, businesses, and each other. Automation can bring benefits, such as an increase the efficiency of…
View article: Government Digital Transformation Guide: Executive Summary
Government Digital Transformation Guide: Executive Summary Open
Do you know how to achieve the digital transformation of government? You will find the answer in the Government Digital Transformation Guide. The digital transformation of government is the change in corporate culture, organizational model…
View article: Government Digital Transformation Guide
Government Digital Transformation Guide Open
Do you know how to achieve the digital transformation of government? You will find the answer in this publication. The digital transformation of government is the change in corporate culture, organizational models, methods, and processes t…
View article: Technology, Identification, and Access to Social Programs: Experimental Evidence from Panama
Technology, Identification, and Access to Social Programs: Experimental Evidence from Panama Open
Access to identification cards (IDs) is often required to claim government benefits. However, it is unclear which policies to increase ID ownership are more effective. We experimentally analyze the effect of two policy interventions to ind…
View article: Curbing Grand Corruption in the Contracting Out of Public Services: Lessons from a Pilot Study of the School Meals Program in Colombia
Curbing Grand Corruption in the Contracting Out of Public Services: Lessons from a Pilot Study of the School Meals Program in Colombia Open
Do targeted transparency interventions reduce corrupt behavior when corrupt actors are few and politically influential; their behavior imposes small costs on numerous individuals; and corrupt behavior is difficult to observe? Results from …
View article: The Importance of Clarity: Impacts of Colombia’s 'Lenguaje Claro' Program on Reducing Administrative Burdens
The Importance of Clarity: Impacts of Colombia’s 'Lenguaje Claro' Program on Reducing Administrative Burdens Open
Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government …
View article: Wait No More: Citizens, Red Tape and Digital Government (Executive Summary)
Wait No More: Citizens, Red Tape and Digital Government (Executive Summary) Open
This book is about the smallest unit of public policy: the government transaction. Government transactions—requesting a birth certificate, registering a property, or opening a business, for example—are the way that citizens and companies c…
View article: Country Program Evaluation: Colombia (2011-2014)
Country Program Evaluation: Colombia (2011-2014) Open
This document presents an evaluation by the Office of Evaluation and Oversight (OVE) of the Country Program of the Inter-American Development Bank (IDB, or the Bank) with Colombia over the period 2011-2014. According to the Bank's Protocol…
View article: Engaging for Results in Civil Service Reforms: Early Lessons from a Problem-Driven Engagement in Sierra Leone
Engaging for Results in Civil Service Reforms: Early Lessons from a Problem-Driven Engagement in Sierra Leone Open
Two related propositions have been central in the recent debates on public sector reforms. The first of these is that the appropriate measure of institutional strength is the ability of public sector management systems to deliver results (…