Birgit Schenk
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View article: When Generative AI Meets Workplace Learning: Creating A Realistic & Motivating Learning Experience With A Generative PCA
When Generative AI Meets Workplace Learning: Creating A Realistic & Motivating Learning Experience With A Generative PCA Open
Workplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning lacks the possibility of conversational exercise and perso…
View article: Zugänglichkeit und Adressatenorientierung von Gesetzgebung und Verwaltung
Zugänglichkeit und Adressatenorientierung von Gesetzgebung und Verwaltung Open
Good legislation and good administrative action are of great importance for the social acceptance of politics and administration. Unfortunately, however, they are often unclear, bureaucratic and poorly tailored to the needs of citizens. Ho…
View article: Local online Marketplaces – Expectations of retailers and service providers
Local online Marketplaces – Expectations of retailers and service providers Open
Falling sales figures, declining customer frequencies, store closures – the success of online retailing and the accompanying structural changes have posed a significant threat to brick and mortar retailers for some years now. In order to s…
View article: Can participation be taught?
Can participation be taught? Open
As the New Public Governance (NPG) paradigm gains importance for public administrations, future civil servants will need the skills and the willingness to implement citizen participation. The paper answers the question as to whether partic…
View article: Agility in public administration – is agility a possibility and where are its limits?
Agility in public administration – is agility a possibility and where are its limits? Open
Digitalization offers a variety of advantages: speed, efficiency and agility [1]. Its goal is to speed up workflow processes, to give the employees more time to focus on important work and to provide them with the opportunity to be agile i…
View article: Community Supplies via Local Online Markets in Times of The Corona Pandamic
Community Supplies via Local Online Markets in Times of The Corona Pandamic Open
The Corona pandemic requires not only good crisis management but also the guarantee that people have local supplies in their communities. This raises the question of what role local supplies via local online markets (LOM) can play in a cri…
View article: Digitisation and system integration in the public sector – Consequences for teaching
Digitisation and system integration in the public sector – Consequences for teaching Open
The digitisation of public sector ICT is driven by a number of factors, which are not altogether dissimilar from the private industries: Increased self-service via the Internet, the Internet of Things (IoT), real-time business intelligence…
View article: Digital maturity in the administration of a university of applied sciences
Digital maturity in the administration of a university of applied sciences Open
Digital Transformation is very slowly coming within the reach Public Administration in town, city, county, state and the federal government. If and how it reaches Public Administration in the Universities of Applied Sciences (UAS) however,…
View article: General technological competency and usage in public administration education: An evaluation study considering on-the-job trainings and home studies
General technological competency and usage in public administration education: An evaluation study considering on-the-job trainings and home studies Open
According to the UN’s E-Government Development Index (EGDI 2020), which distinguishes between rating classes V1/V2/V3, it is part of Rating Class V3. When it comes to the digital maturity of Germany’s public administration the weaknesses h…
View article: What citizens experience and how omni-channel could help–insights from a building permit case
What citizens experience and how omni-channel could help–insights from a building permit case Open
Purpose By increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems citizens encounter when they use a complex public service: preparat…
View article: Status quo of electronic invoice processing at municipalities in the federal state of Baden-Württemberg
Status quo of electronic invoice processing at municipalities in the federal state of Baden-Württemberg Open
On 16 April 2014, the European Parliament and the Council of the European Union adopted the Directive on electronic invoicing for public contracts (2014/55/EU) in order to establish electronic invoicing as the predominant method by 2020. T…
View article: Facilitating Digital Transformation through Education: A Case Study in the Public Administration
Facilitating Digital Transformation through Education: A Case Study in the Public Administration Open
The need for qualified people to manage the digital transformation in public administration is tremendous. University curricula require adjustments to qualify graduates adequately. Business and engineering departments run practice-oriented…
View article: How to Stop Digitalization - An E-Government Pilot Project Case Study
How to Stop Digitalization - An E-Government Pilot Project Case Study Open
Pilot projects are a means of learning whether the promises of an E-Government-innovation hold true. We analyze the case of an unsuccessful E-Government pilot projects for patterns of obstructive behaviour and their justifications. The ide…
View article: Three Major Cities of Baden-Württemberg - Are They Really Smart Cities?
Three Major Cities of Baden-Württemberg - Are They Really Smart Cities? Open
In this paper we discuss the term Smart City and its components, to design a framework to compare three major municipalities of Baden-Württemberg who declared themselves Smart Cities. The theoretical framework is based on scientific defini…
View article: Factors Influencing Declining Voter Turnout - A Case Study in Neu-Ulm
Factors Influencing Declining Voter Turnout - A Case Study in Neu-Ulm Open
This paper is a continuation of a contribution published [1] by the same authors analysing possible reasons for low voter turnout in the City of Neu-Ulm. This paper operated under the limitation that only summary voter participation data f…
View article: Service encounter thinklets: how to empower service agents to put value co‐creation into practice
Service encounter thinklets: how to empower service agents to put value co‐creation into practice Open
The concept of value co‐creation and the service encounter as locus of this value co‐creation gained much academic interest, notably in marketing research and service sciences. While the current research discourse mainly follows conceptual…
View article: Empowering front office employees with counseling affordances
Empowering front office employees with counseling affordances Open
Purpose – The purpose of this paper is to investigate the face-to-face citizen service encounter in public administrations’ front offices, and present a novel qualification approach to empower service personnel on-the-job, and thereby deep…