Effie Lai‐Chong Law
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View article: Exploring Artists’ and Art Viewers’ Perspectives for Art Chatbots: Implications for a Design Framework
Exploring Artists’ and Art Viewers’ Perspectives for Art Chatbots: Implications for a Design Framework Open
View article: Coordination Mechanisms in AI Development: Practitioner Experiences on Integrating UX Activities
Coordination Mechanisms in AI Development: Practitioner Experiences on Integrating UX Activities Open
View article: Analysis of the Impact of Knowledge on Sustainable Travel Choices: an Empirical Study with Informational Videos and Gamified Quizzes
Analysis of the Impact of Knowledge on Sustainable Travel Choices: an Empirical Study with Informational Videos and Gamified Quizzes Open
Carbon emissions from transport are increasing on a global scale with transport accounting for the largest portion. While there is greater awareness of climate change, few people are willing to change their travel habits. To gain a better …
View article: Design and Evaluation of the Digital Algebra Game for Children
Design and Evaluation of the Digital Algebra Game for Children Open
Children may find learning algebra challenging as the algebraic concepts are abstract for them. To address this challenge, contextualizing algebraic concepts through storytelling and gamification can foster a more enjoyable and comprehensi…
View article: Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion
Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion Open
While chatbots are increasingly used for customer service, there is a knowledge gap concerning the impact of Conversational Breakdown in such chatbot interactions. In a 2 \({\times}\) 4 factorial design online experiment, we studied how Co…
View article: Using Semi-Formal Models to Designa Fintech Chatbot for Older Adults
Using Semi-Formal Models to Designa Fintech Chatbot for Older Adults Open
View article: Chatbots for active learning: A case of phishing email identification
Chatbots for active learning: A case of phishing email identification Open
Chatbots represent a promising approach to provide instructional content and facilitate active learning processes. However, there is a lack of knowledge as how to design chatbot interactions for active learning. In response to this knowled…
View article: Welcome Message from the QoMEX 2023 Chairs
Welcome Message from the QoMEX 2023 Chairs Open
The International Conference on Quality of Multimedia Experience (QoMEX) provides an annual forum for experts from academia and industry to present and discuss current and future research on multimedia quality, quality of experience (QoE) …
View article: Trustworthy Autonomous Systems Through Verifiability
Trustworthy Autonomous Systems Through Verifiability Open
Autonomous systems have the promise to address many of our societal challenges in a variety of areas. To realize this potential, these systems need to be trustworthy. We describe research carried out by a U.K. consortium to address a centr…
View article: Table of Contents
Table of Contents Open
View article: A Systematic Lightweight Approach for Natural User Interfaces Prototyping
A Systematic Lightweight Approach for Natural User Interfaces Prototyping Open
The emergence of Natural User Interface (NUI) two decades ago brought a lot of potential by supporting intuitive and multimodal interaction and leveraging human sensorimotor skills. Systematic prototyping and development of NUI, however, r…
View article: Empirical Grounding for the Interpretations of Natural User Interface: A Case Study on Smartpen
Empirical Grounding for the Interpretations of Natural User Interface: A Case Study on Smartpen Open
The emergence of Natural User Interface (NUI) approximately two decades ago promised to support intuitive and multimodal interactions by leveraging human sensorimotor skills such as touching, speaking, and gazing. Despite the development a…
View article: An Exploratory Study on Sustainable Academic Business Travel: Implications for Technological Design for Behaviour Change
An Exploratory Study on Sustainable Academic Business Travel: Implications for Technological Design for Behaviour Change Open
Business travels are a significant perpetuator for carbon emissions. With our exploratory study, we aimed to gain a better understanding of academic business travellers' knowledge, planning strategies and mental models for sustainable trav…
View article: Insights from impacts of the digital divide on children in five majority world countries during the COVID-19 pandemic
Insights from impacts of the digital divide on children in five majority world countries during the COVID-19 pandemic Open
The digital divide is especially pertinent in Majority World Countries (MWCs), and this was exacerbated greatly by the pandemic. Tackling the digital divide underpins the work of Human–Computer Interaction for Development (HCI4D) and remai…
View article: Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service
Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service Open
Trust in chatbots can be shaped by various factors such as humanlikeness in terms of visual appearance and conversational content, and conversational performance in terms of the chatbot’s ability to avoid conversational breakdown. The lite…
View article: Building a three-level multimodal emotion recognition framework
Building a three-level multimodal emotion recognition framework Open
View article: Disruptions, adjustments and hopes: The impact of the COVID‐19 pandemic on child well‐being in five Majority World Countries
Disruptions, adjustments and hopes: The impact of the COVID‐19 pandemic on child well‐being in five Majority World Countries Open
Drawing on integrated data from focus groups and diary entries, we explored the impact of the COVID‐19 pandemic on child well‐being for children from five Majority World Countries. We focus on the disruptions the pandemic caused, the adjus…
View article: Future directions for chatbot research: an interdisciplinary research agenda
Future directions for chatbot research: an interdisciplinary research agenda Open
View article: Technology-enhanced support for children with Down Syndrome: A systematic literature review
Technology-enhanced support for children with Down Syndrome: A systematic literature review Open
View article: Data Visualization for Asynchronous VR Classroom
Data Visualization for Asynchronous VR Classroom Open
Accepted paper for the conference British HCI 2021 Workshop - Beyond Questionnaires: Innovative Methods for Evaluating Mixed Reality
View article: Beyond Paper: PDart - Participatory Design Augmented Reality tool
Beyond Paper: PDart - Participatory Design Augmented Reality tool Open
Accepted paper for the conference British HCI 2021 Workshop - Beyond Questionnaires: Innovative Methods for Evaluating Mixed Reality
View article: Post-Pandemic HCI—Living Digitally: Well-Being-Driven Digital Technologies
Post-Pandemic HCI—Living Digitally: Well-Being-Driven Digital Technologies Open
View article: The Overlaps and Boundaries Between Service Design and User Experience Design
The Overlaps and Boundaries Between Service Design and User Experience Design Open
Funding Information: We thank the survey participants and the participants in our workshops at CHI’18 and Nordes’19 for making this study possible. The first author was supported by Business Finland, grant 81/31/2020, and the second author…
View article: Understanding teacher design practices for digital inquiry–based science learning: the case of Go-Lab
Understanding teacher design practices for digital inquiry–based science learning: the case of Go-Lab Open
View article: Improving Student Experience and Learning Performance with Traditional Instructional Methods and New Digital Media
Improving Student Experience and Learning Performance with Traditional Instructional Methods and New Digital Media Open
View article: Augmented Reality Educational Applications: Let’s Find out What Students and Teachers Need!
Augmented Reality Educational Applications: Let’s Find out What Students and Teachers Need! Open
While the number of augmented reality educational applications (AREAs) has increased in the recent decade, the actual uptake of AREAs in real-life contexts has been low. Our systematic review showed that little attention was paid to the te…
View article: Beyond Paper: PDart - Participatory Design Augmented Reality tool
Beyond Paper: PDart - Participatory Design Augmented Reality tool Open
This paper presents the idea of PDart, a tool that would allow end-users to actively participate in the (re-)design of extended reality (XR) application interfaces and content. The idea is based on our existing tool PDot, which supports Pa…
View article: Remote Conference in the Times of the Pandemic
Remote Conference in the Times of the Pandemic Open
View article: Challenges and Implications of Measuring User Experience for Wellbeing Research
Challenges and Implications of Measuring User Experience for Wellbeing Research Open
The notion of User Experience (UX) is increasingly applied to wellbeing-driven AI-infused technology.Despite the trend, approaches to measuring UX still draw heavily on the conceptual and methodological frameworks of emotions; a variety of…
View article: Data Visualization for Asynchronous VR Classroom
Data Visualization for Asynchronous VR Classroom Open
As a teaching tool for instructors, immersive Virtual Reality (VR) has the potential to deliver practice-oriented lessons to a large group of students. The instructor can record a demonstration inside VR and distribute the record to the st…