Eric Eller
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View article: <scp>AI</scp>‐Mediated Communication in E‐Commerce: Implications for Customer Trust
<span>AI</span>‐Mediated Communication in E‐Commerce: Implications for Customer Trust Open
Generative artificial intelligence (AI) technologies offer new potential for marketing and customer operations, such as automation and personalization of customer service. However, more must be understood about how AI‐mediated communicatio…
View article: The Risk Culture Framework: Introducing an Integrative Framework for Holistic Risk Analysis
The Risk Culture Framework: Introducing an Integrative Framework for Holistic Risk Analysis Open
Risk culture shapes individual, group, organizational, and societal risk perception, and behavior, and, therefore, is a promising concept in risk analysis. Risk culture concepts are popular among practitioners since they have the potential…
View article: The Risk Culture Framework: Introducing an integrative framework for holistic risk analysis
The Risk Culture Framework: Introducing an integrative framework for holistic risk analysis Open
Risk culture shapes individual, group, organizational and societal risk perception and behavior, and, therefore, is a promising concept in risk analysis. Risk culture concepts are popular among practitioners since they have the potential t…
View article: The Risk Culture Framework: Introducing an integrative framework for holistic risk analysis
The Risk Culture Framework: Introducing an integrative framework for holistic risk analysis Open
Risk culture shapes individual, group, organizational and societal risk perception and behavior, and, therefore, is a promising concept in risk analysis. Risk culture concepts are popular among practitioners since they have the potential t…