Guo-ping Song YOU? Author Swipe

Last 10y

The Influence of Self-Efficacy on Flight Dispatchers' Stressor-Strain Relationships Open

Haihua Liu, Guo-ping Song, Dengfeng Wang · 2011

Flight dispatchers' role stressors and their consequential work-related strains and job satisfaction were investigated in this study, along with the moderating effect of self-efficacy on flight dispatchers' role stressors and strains, and …

Customer-Related Social Stressors and Emotional Exhaustion: The Mediating Role of Surface and Deep Acting Open

Guo-ping Song, Liu Haihua · 2010

The role of surface acting and deep acting in mediating the relationship between customer-related social stressors (CSS) and emotional exhaustion were examined in this study. Employees ( N = 310) working in the call-center industry were su…