Philippa Hunter‐Jones
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View article: Beyond the Body Productive: Exploring the Transformative Potential of Self-Tracking
Beyond the Body Productive: Exploring the Transformative Potential of Self-Tracking Open
Previous studies of self-tracking often focus on themes such as control, surveillance and the production of self-optimising neoliberal subjects. This article extends understanding by exploring the affective capacities of self-tracking in f…
View article: When the road is rocky: Investigating the role of vulnerability in consumer journeys
When the road is rocky: Investigating the role of vulnerability in consumer journeys Open
Journey research has primarily analyzed agentic, solo travelers making rational single-purchase decisions. In contrast, we examine a journey where consumers and their traveling companions are vulnerable and must navigate an unfamiliar serv…
View article: Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process
Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process Open
This article presents a review of published articles on Transformative Service Research (TSR), incorporating insights from user-led research to further understand how collaboration within the TSR process can improve wellbeing. Our analysis…
View article: The contribution of hospitality services to person-centred care: A study of the palliative care service ecosystem
The contribution of hospitality services to person-centred care: A study of the palliative care service ecosystem Open
This paper presents a new perspective on person-centred care, examining the role hospitality plays in palliative care. Despite a burgeoning, clinically derived and focused evidence-base, the constituent parts of person-centred care in this…
View article: Advertising healthy eating to young consumers: insights from English and Swedish adolescents
Advertising healthy eating to young consumers: insights from English and Swedish adolescents Open
The purpose of this study was to ascertain how to advertise healthy eating to adolescents in a bid to respond to global childhood obesity. Using an interpretivist research design, a three-year, bi-national study was conducted with English …
View article: Critical discourse analysis and the questioning of dominant, hegemonic discourses of sustainable tourism in the Waterberg Biosphere Reserve, South Africa
Critical discourse analysis and the questioning of dominant, hegemonic discourses of sustainable tourism in the Waterberg Biosphere Reserve, South Africa Open
The aim of this paper is to demonstrate how critical discourse analysis (CDA), an under-utilised methodological approach, can be used to critically question the dominant, hegemonic discourses surrounding sustainable development and sustain…
View article: 5 The difficulties faced by family caregivers when home is the preferred place of death
5 The difficulties faced by family caregivers when home is the preferred place of death Open
Background Eighty per cent of people in the UK state they would prefer to die at home. A 'good death' is a key objective of palliative care and a comfortable death improves wellbeing among the bereaved. This study was designed to take a de…
View article: 71 ‘Is this a conversation about death?’ planning for future care with patients with advanced cancer: examining the feasibility of using the trajectory touchpoint technique for advance care planning. A qualitative study
71 ‘Is this a conversation about death?’ planning for future care with patients with advanced cancer: examining the feasibility of using the trajectory touchpoint technique for advance care planning. A qualitative study Open
Background Advance Care Planning (ACP) enables people to make plans regarding their future healthcare and has been shown to positively impact on the quality of patient care. There are multiple barriers to engaging in the process of advance…
View article: 92 Introducing the trajectory touchpoint technique: a systematic methodology for capturing the voices of palliative care service users
92 Introducing the trajectory touchpoint technique: a systematic methodology for capturing the voices of palliative care service users Open
Background We present the trajectory touchpoint technique (TTT), a new methodology to appreciate all user experiences of palliative care. Better understanding of user needs means providers can become more patient-centered. However, no avai…
View article: 11 We don’t know what we don’t know! knowledge and communication barriers still prevalent among palliative care patients and families
11 We don’t know what we don’t know! knowledge and communication barriers still prevalent among palliative care patients and families Open
Background There is a struggle to meet the demands of adequate, let alone high-quality, palliative care, with one in four UK families unable to access the expert palliative care they need. This research uncovered difficulties experienced i…
View article: Critical discourse analysis and the questioning of dominant, hegemonic discourses of sustainable tourism in the Waterberg Biosphere Reserve, South Africa
Critical discourse analysis and the questioning of dominant, hegemonic discourses of sustainable tourism in the Waterberg Biosphere Reserve, South Africa Open
This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Sustainable Tourism on 14th January 2019, available online: https://doi.org/10.1080/09669582.2018.1551896
View article: Amplifying the voices of young consumers in food advertising research
Amplifying the voices of young consumers in food advertising research Open
This chapter examines the ethics and practicalities of conducting research with young consumers in a food advertising context. It reviews a number of aspects of relevance and addresses the rationale for the research. The chapter discusses …
View article: P-80 Scoping the local landscape of end of life care with routine data and qualitative research
P-80 Scoping the local landscape of end of life care with routine data and qualitative research Open
Background Hospices need to engage in research to ensure provision of the highest possible quality of palliative and end of life care for patients and families. A hospice collaborated with researchers at a world-leading university on a res…
View article: Strategic B2B customer experience management: the importance of outcomes-based measures
Strategic B2B customer experience management: the importance of outcomes-based measures Open
Purpose The purpose of this paper is to critique the adequacy of efforts to capture the complexities of customer experience in a business-to-business (B2B) context using input–output measures. The paper introduces a strategic customer expe…