Explanipedia

We Are Not THERE Yet! Why the Journey for Experience Excellence Must Persist Open

Jason A Wolf · 2025

Mastering the Art of Listening: The Human Experience Superpower Open

Jason A Wolf · 2025

Leading in Turbulent Times: Why Experience is Essential to Healthcare's Future Open

Jason A Wolf · 2025

Healthcare systems around the world and throughout our community are being buffeted from all sides, with higher acuity patients, a vulnerable and stressed workforce, unsure finances and support structures, and even challenges to long-held …

Why Human Experience Matters Open

Jason A Wolf · 2024

As we close the 11^th volume of Patient Experience Journal and a pivotal year for experience efforts globally, it provides a moment of pause, of reflection, and an opportunity to return to purpose. As a publication acces…

A Commitment to Experience Must Reach Across the Continuum of Care Open

Jason A Wolf · 2024

A conversation on patient experience is not restricted to one care setting, nor should it be. People's healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the…

Looking Back to Move Forward: The Next Decade and Beyond for Human Experience Open

Jason A Wolf · 2024

This issue comes out at an important moment for the experience conversation. It was ten years ago from the publication date of this issue on April 30, 2014, that the first issue of Patient Experience Journal (PXJ) was released. PX…

The Evolution of Patient Experience: From Holistic Care to Human Experience Open

Corey Adams, Reema Harrison, Jason A Wolf · 2024

Patient experience has evolved as a critical concept and outcome in health systems internationally. Evolving from consumer-led movements, coupled with shifts in the positioning of patients among clinical professions, the global focus on pa…

Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare Open

Jason A Wolf, Vishal Bhalla, Brian E. Carlson, Jennifer Carron, Lanie Dixon , et al. · 2024

Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as “simply” about satisfaction or survey data, do so at great cos…

Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience Open

Kirsten Krull, Jerry A. Mansfield, Jennifer Gentry, Karen Grimley, Barbara Jacobs , et al. · 2023

Numerous health care publications have focused on the compelling need to improve patient experience and the associated improvements necessary to address workforce well-being. The COVID-19 pandemic exacerbated and illuminated long-standing …

Four commitments for the future of healthcare: Reflecting on a decade of Patient Experience Journal Open

Jason A Wolf · 2023

This issue closes the first decade of Patient Experience Journal’s (PXJ) contribution to evidence and innovation, to sharing stories and research, to elevating the conversation and pushing the boundaries of the experience movement. We have…

The frontier for human experience is closer than we think Open

Jason A Wolf · 2023

When we think of frontiers, we think of boundaries between the known and unknown, the edge we see in the distance, something that is always just over the horizon. Yet when we step into what was once the frontier, the horizon moves on us, w…

Building on a decade of hope: Why we must champion the human experience Open

Jason A Wolf · 2023

The pages of PXJ have served a primary purpose, to expand the evidence on patient experience and push the boundaries of innovation in this critical work. But through this commitment, PXJ has seen much more happen. The contributions of our …

Navigating the “Perfect Storm”: Leading with a commitment to human experience Open

Jason A Wolf · 2022

As was known even prior to the pressures placed on us by the pandemic, what lied just beneath the surface of our work in healthcare was clear. A healthcare workforce feeling overworked and overwhelmed. Communities seeing and feeling the im…

Human experience is not a line item Open

Jason A Wolf · 2022

Our humanity is fundamentally defined in context with others, in our relationships that reinforce or bend who we are, in the interactions through which we wither or grow. It is these interactions that rest squarely at the heart of the heal…

Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare Open

Alpa Vyas, Lisa Allen, Anne Brown, Jennifer Carron, Cassandra Crowe-Jackson , et al. · 2022

The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in othe…

Community: The true driver of excellence in human experience Open

Jason A Wolf · 2022

The idea that we are a community first, a community of people from a breadth of backgrounds and experiences, from all corners of our world, has been the foundation on which our work has been built, our efforts motivated, our research drive…

Nurse Executives Impacting the Human Experience in Health Care Open

Jerry A. Mansfield, Barbara Jacobs, Karen Drenkard, Victoria Niederhauser, Jason A Wolf · 2022

In divided times, a focus on human experience connects us Open

Jason A Wolf · 2021

The realities of the time in which we find ourselves, not only in healthcare, but in society overall, have exposed so much of what was simmering beneath the surface of our humanity. Issues of equity and inclusion, of stress and burnout, of…

Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone Open

Cynda Hylton Rushton, Laura J. Wood, Karen Grimley, Jerry A. Mansfield, Barbara Jacobs , et al. · 2021

Well before the COVID-19 pandemic, incivility and physical threats directed toward healthcare employees and often registered nurses was a growing concern by Chief Nurse Executive (CNE) leaders. In 2019, conversations initiated by The Beryl…

Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone Open

Cynda Hylton Rushton, Laura D. Wood, Karen Grimley, Jerry A. Mansfield, Barbara Jacobs , et al. · 2021

Well before the COVID-19 pandemic, incivility and physical threats directed toward healthcare employees and often registered nurses was a growing concern by Chief Nurse Executive (CNE) leaders. In 2019, conversations initiated by The Beryl…

In divided times, a focus on human experience connects us Open

Jason A Wolf · 2021

The realities of the time in which we find ourselves, not only in healthcare, but in society overall, have exposed so much of what was simmering beneath the surface of our humanity. Issues of equity and inclusion, of stress and burnout, of…

Moving from talk to action: A commitment to ensuring equity must ground our efforts to transform the human experience Open

Jason A Wolf · 2021

When we first introduced the call for submissions for this special issue last August, we were still churning in the first wave of the COVID pandemic. Just three to four months from the start of an unending rash of unexpected and harsh real…

Breaking barriers to equity: A conversation with Dr. Julia Iyasere Open

Jason A Wolf · 2021

I was honored to have the opportunity to talk to someone I've been fortunate to meet in the past few months and who has taught me incredible things about the topic of equity in healthcare and even more so the idea of health justice, Dr. Ju…

Moving from talk to action: A commitment to ensuring equity must ground our efforts to transform the human experience Open

Jason A Wolf · 2021

When we first introduced the call for submissions for this special issue last August, we were still churning in the first wave of the COVID pandemic. Just three to four months from the start of an unending rash of unexpected and harsh real…

Breaking barriers to equity: A conversation with Dr. Julia Iyasere Open

Jason A Wolf · 2021

I was honored to have the opportunity to talk to someone I've been fortunate to meet in the past few months and who has taught me incredible things about the topic of equity in healthcare and even more so the idea of health justice, Dr. Ju…

A call to action for human experience Open

Jason A Wolf · 2021

As we open the 8th volume of Patient Experience Journal (PXJ), we all stand in a world much different than we did just a year ago. A year ago we were in the height of crisis, facing unknowns and uncertainty. We didn’t know if we were tackl…

Reexamining “Defining Patient Experience”: The human experience in healthcare Open

Jason A Wolf, Victoria Niederhauser, Dianne Marshburn, Sherri L. LaVela · 2021

In 2014, the authors came together with the explicit purpose of understanding how people were defining patient experience.1 Our broad review and analysis of the literature led us to a few critical points. One, as our review showed, there w…

The influence of COVID-19 visitation restrictions on patient experience and safety outcomes: A critical role for subjective advocates Open

Geoffrey A. Silvera, Jason A Wolf, Anthony Stanowski, Quint Studer · 2021

With the emergence of the coronavirus (COVID-19) pandemic in the United States in early 2020, hospitals across the country made the difficult decision to alter visitation policies, by either limiting visitations or restricting visitations …

Reexamining “Defining Patient Experience”: The human experience in healthcare Open

Jason A Wolf, Victoria Niederhauser, Dianne Marshburn, Sherri L. LaVela · 2021

In 2014, the authors came together with the explicit purpose of understanding how people were defining patient experience.¹ Our broad review and analysis of the literature led us to a few critical points. One, as our review show…

A call to action for human experience Open

Jason A Wolf · 2021

As we open the 8th volume of Patient Experience Journal (PXJ), we all stand in a world much different than we did just a year ago. A year ago we were in the height of crisis, facing unknowns and uncertainty. We didn’t know if we were tackl…

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