Nicola Morelli
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View article: Adopting a diffractive approach to journey mapping in the exploration of scaling citizen assemblies in Sweden
Adopting a diffractive approach to journey mapping in the exploration of scaling citizen assemblies in Sweden Open
Scaling citizen assemblies to increase their impact on sustainable transitions requires situated knowledges. Whilst service design methods can support local governments in working with situated knowledges, there has been a call for more re…
View article: Emerging systemic turn in service design
Emerging systemic turn in service design Open
This chapter explores the emerging turn in service design research and the education paradigm. There is a higher recognition of addressing the systems and complexities of services. The data were collected through a literature review, a wor…
View article: When we talk about time, we mean many different things: employing visual mapping to think through more-than-human temporalities in participatory design
When we talk about time, we mean many different things: employing visual mapping to think through more-than-human temporalities in participatory design Open
In recent years, the scope of participatory design has broadened to encompass perspectives and approaches beyond the human realm. This expansion requires considering multiple aspects to fully capture ‘more-than-humans’ diversity and concer…
View article: Navigating complexity: design facilitation for collaborative solutions to urban challenges
Navigating complexity: design facilitation for collaborative solutions to urban challenges Open
As urban policy and governance challenges become increasingly complex, inter-disciplinary approaches and participatory methodologies are essential. The evolv-ing role of design affects the way it is practiced in these contexts. Instead of …
View article: Fostering Pluriversal Perspectives in Theory of Change: A Case of an Urban Regeneration Project
Fostering Pluriversal Perspectives in Theory of Change: A Case of an Urban Regeneration Project Open
This paper chronicles how we used a Theory of Change visual map to support pluriversal perspectives in urban regeneration projects. The map was tested in four cities under regeneration as part of the T-Factor project. Unlike most Theory of…
View article: Activating key principles of systemic design through exploratory prototyping
Activating key principles of systemic design through exploratory prototyping Open
Working towards sustainable futures demands competencies and methodologies that support system thinking and action. While prototyping has been designated as a promising method to facilitate complex systemic design processes, studies provin…
View article: The social landscape of Service Design. Exploring the entanglements of the Service Design community on Twitter through social network analysis
The social landscape of Service Design. Exploring the entanglements of the Service Design community on Twitter through social network analysis Open
Service Design is not only a discipline, a profession, and a field of research but also a community of actors (professionals, researchers, organizations, institutions) working on service design practice and research, locally rooted but oft…
View article: Staging, co-creating and reframing: a framework to map a community-based project
Staging, co-creating and reframing: a framework to map a community-based project Open
The extension of the design domain over the last decades has shifted the focus from products to processes and opened the design process to new actors. The most applied frameworks to map the design process include several phases and techniq…
View article: The transformative role of service design – a case study of a public library
The transformative role of service design – a case study of a public library Open
Using a wider context of a growing role of service design (SD) in different change processes, the aim of this article is to explore the transformative role of service design on two levels: organizational and societal. We investigated a tra…
View article: Mapping urban regeneration through multiple dimensions of temporality: A visual analysis of three approaches to Theory of Change
Mapping urban regeneration through multiple dimensions of temporality: A visual analysis of three approaches to Theory of Change Open
This paper analyses some visual aspects of three Theory of Change maps, i.e. logic planning models used to explore and abstractly represent a potential change in a way that reflects a complex and systemic understanding of development. Theo…
View article: Using Theory of Change to Support Participatory Visual Mapping in Urban Transformation Projects
Using Theory of Change to Support Participatory Visual Mapping in Urban Transformation Projects Open
Theory of Change was created as a logic planning model to explore and represent a potential change in a way that reflects a complex and systemic understanding of development. Even though it is a familiar tool in the context of community in…
View article: Introduction to Strategic Thinking, Design and the Theory of Change
Introduction to Strategic Thinking, Design and the Theory of Change Open
Given the risks of starting or running any initiative, strategic thinking through Theory of Change is an important approach to overcome endemic challenges and get ideas off the ground. Strategic thinking is seen here as a way of discoverin…
View article: Mediating social interaction through a chatbot to leverage the diversity of a community
Mediating social interaction through a chatbot to leverage the diversity of a community Open
Emerging digital technology could enable communities to benefit from the diversity of their members mutually. This chapter explores the process of designing a chatbot application aiming to mediate people interaction through diversity-aware…
View article: Artistic Cartography and Design Explorations Towards the Pluriverse
Artistic Cartography and Design Explorations Towards the Pluriverse Open
Emerging digital technology could enable communities to benefit from the diversity of their members mutually. This chapter explores the process of designing a chatbot application aiming to mediate people interaction through diversity-aware…
View article: Design thinking in the public sector – a case study of three Danish municipalities
Design thinking in the public sector – a case study of three Danish municipalities Open
In recent years, design in the public sector has gained popularity amongst policymakers as well as among scholars. Design is perceived as a promising way to create more successful policies and public services. Despite growing popularity, a…
View article: Service journeys as boundary objects in participatory processes for multi-stakeholder engagement: The case of the easyrights journeys
Service journeys as boundary objects in participatory processes for multi-stakeholder engagement: The case of the easyrights journeys Open
Design disciplines are increasingly using journeys as a tool that addresses multiple purposes. Also known as Journey Maps, User Journey, Customer Journey, Experience Journey, or Service Journey, they represent the interaction of a person w…
View article: Spyglass percutaneous transhepatic lithotripsy of symptomatic recurrent lithiasis of the intrahepatic bile duct with distal stenosis.
Spyglass percutaneous transhepatic lithotripsy of symptomatic recurrent lithiasis of the intrahepatic bile duct with distal stenosis. Open
In patients with symptomatic intrahepatic biliary lithiasis, the treatment is usually discussed by a multidisciplinary team. Although hepatectomy is considered as definitive treatment, when lobar atrophy is absent, endoscopic procedures ar…
View article: Applying Theory of Change to strategy articulation cycles in design projects: Potentials and shortcomings through the Designscapes case study
Applying Theory of Change to strategy articulation cycles in design projects: Potentials and shortcomings through the Designscapes case study Open
Since the 1990s, the framework of Theory of Change has been used to address complex contexts of intervention especially in relation to planning and evaluating social practice. Theory of Change can be defined as the systematic and cumulativ…
View article: Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market1
Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market1 Open
Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer ha…
View article: Targeting Design Intervention across Levels of Complexity
Targeting Design Intervention across Levels of Complexity Open
As service design continues to expand its reach and blur the lines between disciplines to address value co-creation and deeper contextual based challenges, it becomes increasingly crucial to work within an ecosystemic perspective. For the …
View article: The potential of Theory of Change to visually model the underlying logic behind service design projects
The potential of Theory of Change to visually model the underlying logic behind service design projects Open
Theory of Change emerged in the past decades as an approach to better plan, drive and evaluate community initiatives and philanthropic projects, and has since been used more widely to support a variety of innovation processes. Within desig…
View article: The Design Culture and the Challenges of the new Normal
The Design Culture and the Challenges of the new Normal Open
The challenge of the new normal would be nothing particularly new for those designers that for years have advocated radical challenges to address major socio-technical crises in our society. Yet the urgency of the new normal would need soc…
View article: Circular Economy in Industrial Design Research: A Review
Circular Economy in Industrial Design Research: A Review Open
In the past decades, industrial design practice and research have focused extensively on how to optimize production and consumption, as a way to prevent negative environmental impacts, such as resource depletion, pollution, and excessive w…
View article: Designing for the Level of ‘Service as Systemic Institutions’
Designing for the Level of ‘Service as Systemic Institutions’ Open
Every action is framed in a broader landscape dominated by a system of values, rules, and cultural, social and political premises. In this landscape, change is slow, evolutionary, and lies outside the control of a designer. Nevertheless, d…
View article: Introduction
Introduction Open
This chapter introduces the core theme of the book. It explains why we decided to write it and discusses the concept of capabilities in relation to expert professional knowledge. We also provide a first definition of the core capabilities …