Joseph Seering
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View article: HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification
HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification Open
Hate speech remains a persistent and unresolved challenge in online platforms. Content moderators, working on the front lines to review user-generated content and shield viewers from hate speech, often find themselves unprotected from the …
View article: Mapping Community Appeals Systems: Lessons for Community-led Moderation in Multi-Level Governance
Mapping Community Appeals Systems: Lessons for Community-led Moderation in Multi-Level Governance Open
Platforms are increasingly adopting industrial models of moderation that prioritize scalability and consistency, frequently at the expense of context-sensitive and user-centered values. Building on the multi-level governance framework that…
View article: How Far I'll Go: Imagining Futures of Conversational AI with People with Visual Impairments Through Design Fiction
How Far I'll Go: Imagining Futures of Conversational AI with People with Visual Impairments Through Design Fiction Open
People with visual impairments (PVI) use a variety of assistive technologies to navigate their daily lives, and conversational AI (CAI) tools are a growing part of this toolset. Much existing HCI research has focused on the technical capab…
View article: Prototyping Digital Social Spaces through Metaphor-Driven Design: Translating Spatial Concepts into an Interactive Social Simulation
Prototyping Digital Social Spaces through Metaphor-Driven Design: Translating Spatial Concepts into an Interactive Social Simulation Open
Social media platforms are central to communication, yet their designs remain narrowly focused on engagement and scale. While researchers have proposed alternative visions for online spaces, these ideas are difficult to prototype within pl…
View article: Inject, Fork, Compare: Defining an Interaction Vocabulary for Multi-Agent Simulation Platforms
Inject, Fork, Compare: Defining an Interaction Vocabulary for Multi-Agent Simulation Platforms Open
LLM-based multi-agent simulations are a rapidly growing field of research, but current simulations often lack clear modes for interaction and analysis, limiting the "what if" scenarios researchers are able to investigate. In this demo, we …
View article: HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification
HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification Open
Hate speech remains a persistent and unresolved challenge in online platforms. Content moderators, working on the front lines to review user-generated content and shield viewers from hate speech, often find themselves unprotected from the …
View article: Understanding User Privacy Perceptions in Video Conferencing: Insights from a Feature-Specific User Study
Understanding User Privacy Perceptions in Video Conferencing: Insights from a Feature-Specific User Study Open
The widespread adoption of video conferencing platforms has raised privacy concerns. Recent studies have shown that users express various concerns, such as reluctance toward mandatory camera-on policies, but these findings remain coarse-gr…
View article: "It's Great Because It's Ran By Us": Empowering Teen Volunteer Discord Moderators to Design Healthy and Engaging Youth-Led Online Communities
"It's Great Because It's Ran By Us": Empowering Teen Volunteer Discord Moderators to Design Healthy and Engaging Youth-Led Online Communities Open
Online communities can offer many benefits for youth including peer learning, cultural expression, and skill development. However, most HCI research on youth-focused online communities has centered communities developed by adults for youth…
View article: The Design Space for Online Restorative Justice Tools: A Case Study with ApoloBot
The Design Space for Online Restorative Justice Tools: A Case Study with ApoloBot Open
Volunteer moderators use various strategies to address online harms within their communities. Although punitive measures like content removal or account bans are common, recent research has explored the potential for restorative justice as…
View article: Less Talk, More Trust: Understanding Players' In-game Assessment of Communication Processes in League of Legends
Less Talk, More Trust: Understanding Players' In-game Assessment of Communication Processes in League of Legends Open
In-game team communication in online multiplayer games has shown the potential to foster efficient collaboration and positive social interactions. Yet players often associate communication within ad hoc teams with frustration and wariness.…
View article: Chillbot: Content Moderation in the Backchannel
Chillbot: Content Moderation in the Backchannel Open
Moderating online spaces effectively is not a matter of simply taking down content: moderators also provide private feedback and defuse situations before they cross the line into harm. However, moderators have little tool support for these…
View article: Hate Raids on Twitch: Echoes of the Past, New Modalities, and Implications for Platform Governance
Hate Raids on Twitch: Echoes of the Past, New Modalities, and Implications for Platform Governance Open
In the summer of 2021, users on the livestreaming platform Twitch were targeted by a wave of "hate raids," a form of attack that overwhelms a streamer's chatroom with hateful messages, often through the use of bots and automation. Using a …
View article: Measuring the Prevalence of Anti-Social Behavior in Online Communities
Measuring the Prevalence of Anti-Social Behavior in Online Communities Open
With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behaviors are. In this paper, we empirically measure the prevalence…
View article: Pride and Professionalization in Volunteer Moderation: Lessons for Effective Platform-User Collaboration
Pride and Professionalization in Volunteer Moderation: Lessons for Effective Platform-User Collaboration Open
While most moderation actions on major social platforms are performed by either the platforms themselves or volunteer moderators, it is rare for platforms to collaborate directly with moderators to address problems. This paper examines how…
View article: Audience and Streamer Participation at Scale on Twitch
Audience and Streamer Participation at Scale on Twitch Open
Large-scale streaming platforms such as Twitch are becoming increasingly popular, but detailed audience-streamer interaction dynamics remain unexplored at scale. In this paper, we perform a mixed-methods study on a dataset with over 12 mil…
View article: Reconsidering Self-Moderation
Reconsidering Self-Moderation Open
Research in online content moderation has a long history of exploring different forms that moderation can take, including both user-driven moderation models on community-based platforms like Wikipedia, Facebook Groups, and Reddit, and cent…
View article: Designing Chatbots as Community-Owned Agents
Designing Chatbots as Community-Owned Agents Open
This work investigates how social agents can be designed to create a sense of ownership over them within a group of users. Social agents, such as conversational agents and chatbots, currently interact with people in impersonal, isolated, a…
View article: "Taking Care of a Fruit Tree": Nurturing as a Layer of Concern in Online Community Moderation
"Taking Care of a Fruit Tree": Nurturing as a Layer of Concern in Online Community Moderation Open
Care in communities has a powerful influence on potentially disruptive social encounters. Practising care in moderation means exposing a group's core values, which, in turn, has the potential to strengthen identity and relationships in com…
View article: It Takes a Village: Integrating an Adaptive Chatbot into an Online Gaming Community
It Takes a Village: Integrating an Adaptive Chatbot into an Online Gaming Community Open
While the majority of research in chatbot design has focused on creating chatbots that engage with users one-on-one, less work has focused on the design of conversational agents for online communities. In this paper we present results from…
View article: Proximate Social Factors in First-Time Contribution to Online Communities
Proximate Social Factors in First-Time Contribution to Online Communities Open
In the course of every member's integration into an online community, a decision must be made to participate for the first time. The challenges of effective recruitment, management, and retention of new users have been extensively explored…
View article: Toward a Twitch Research Toolkit
Toward a Twitch Research Toolkit Open
The rise of game streaming services has driven a complementary increase in research on such platforms. As this new area takes shape, there is a need to understand the approaches being used in the space, and how common practices can be shar…
View article: Peer Feedback Processes in the Game Industry
Peer Feedback Processes in the Game Industry Open
A wide variety of design strategies, tools, and processes are used across the game industry. Prior work has shown that these processes are often collaborative, with experts in different domains contributing to different parts of the whole.…
View article: Designing User Interface Elements to Improve the Quality and Civility of Discourse in Online Commenting Behaviors
Designing User Interface Elements to Improve the Quality and Civility of Discourse in Online Commenting Behaviors Open
Ensuring high-quality, civil social interactions remains a vexing challenge in many online spaces. In the present work, we introduce a novel approach to address this problem: using psychologically "embedded'' CAPTCHAs containing stimuli in…
View article: Beyond Dyadic Interactions
Beyond Dyadic Interactions Open
Chatbots have grown as a space for research and development in recent years due both to the realization of their commercial potential and to advancements in language processing that have facilitated more natural conversations. However, nea…
View article: Shaping Pro and Anti-Social Behavior on Twitch Through Moderation and Example-Setting
Shaping Pro and Anti-Social Behavior on Twitch Through Moderation and Example-Setting Open
Online communities have the potential to be supportive, cruel, or anywhere in between. The development of positive norms for interaction can help users build bonds, grow, and learn. Using millions of messages sent in Twitch chatrooms, we e…