Mathias Klier
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Driving business value through people analytics: Literature review and research agenda from an information systems perspective Open
People analytics has evolved as an evidence-based approach to human resource management (HRM) that uses technology to analyze employee-related data with the aim of improving HRM and overall business performance. Despite its potential, peop…
Too old to find employment? A novel approach to leverage the power of digital peer groups for older unemployed Open
Unemployment is a pressing societal problem world-wide. The consequences of unemployment are disproportionately more severe for older individuals. Building on literature on digital technologies in the context of unemployment and social sup…
Aspect-based currency of customer reviews: A novel probability-based metric to pave the way for data quality-aware decision-making Open
Customer reviews from digital platforms are a vital data resource for recommender and other decision support systems. The performance of these systems is highly dependent on the quality of the underlying data—particularly its currency. Exi…
Tell me more, tell me more: the impact of explanations on learning from feedback provided by Artificial Intelligence Open
Whereas learning is one of the primary goals of Explainable Artificial Intelligence (XAI), we know little about whether, how, and when explanations enhance users’ learning from feedback provided by Artificial Intelligence (AI). Drawing on …
View article: Does Mouse Click Frequency Predict Students' Flow Experience?
Does Mouse Click Frequency Predict Students' Flow Experience? Open
Designing educational systems able to lead students into flow experience is a contemporary challenge, especially given the positive relationship between flow experience and learning. However, an important challenge within the field of lear…
View article: Introduction to the Minitrack on Explainable Artificial Intelligence (XAI)
Introduction to the Minitrack on Explainable Artificial Intelligence (XAI) Open
Artificial Intelligence (AI) already reached or even surpassed the task performance of humans in various domains.However, most AI systems are still "black boxes" that are difficult to comprehend -not only for developers, but also for users…
Leveraging the Power of Peer Groups for Refugee Integration Open
Refugee integration, one long-term solution to the large number of people fleeing their home countries, constitutes a challenge for both refugees and host societies. ICT and especially online peer groups seem promising to support this proc…
Capturing Users’ Reality: A Novel Approach to Generate Coherent Counterfactual Explanations Open
The opacity of Artificial Intelligence (AI) systems is a major impediment to their deployment. Explainable AI (XAI) methods that automatically generate counterfactual explanations for AI decisions can increase users’ trust in AI systems. C…
Human-machine collaboration in online customer service – a long-term feedback-based approach Open
The rising expectations of customers have considerably contributed to the need for automated approaches supporting employees in online customer service. Since automated approaches still struggle to meet the challenge to fully grasp the sem…
Explaining the stars: Aspect-based sentiment analysis of online customer reviews Open
The importance of online customer reviews for the success of products and services has been recognized in both research and practice. Therefore, the ability to explain and interpret customer assessments expressed by the assigned overall st…
Event-Driven Duplicate Detection: A probability based Approach Open
The importance of probability-based approaches for duplicate detection has been recognized in both research and practice. However, existing approaches do not aim to consider the underlying real-world events resulting in duplicates (e.g., t…
Two Sides of the Same Coin? – The Effects of Hierarchy Inside and Outside Enterprise Social Networks Open
With more companies using Enterprise Social Networks (ESN) for employee communication and collaboration, the influence of ESN on organizational hierarchies has been subject of discussions in science and practice. Conversely, the question i…
The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution’s Online Customer Network Open
The digital transformation leads to an enormous change in the customer-firm relationship. Recently launched firm-sponsored online customer networks enable customers to actively interact with the company and other customers in form of socia…
Social commerce—state-of-the-art and future research directions Open
In recent years, social commerce evolved into an emerging phenomenon of global interest for marketers, businesses, and researchers alike. In light of this development, it is not surprising that the number of publications focusing on this p…
Enterprise Social Networks from a Manager's Perspective Open
The increasing use of Enterprise Social Networks (ESN) has been resulting in important changes in individual work practices, and is subject of numerous studies. From both a theoretical and a practical perspective, there is a lack of well-f…
Social Engagement and Customer Profitability in Online Customer Networks Open
The rapid growth of the Internet has led to a revolution in the relationship between customers and companies. After the first experiences on social media platforms, companies started hosting their own online customer networks where formerl…