Amit Paradkar
YOU?
Author Swipe
View article: ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks
ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks Open
Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmar…
View article: Dynamic Alert Suppression Policy for Noise Reduction in AIOps
Dynamic Alert Suppression Policy for Noise Reduction in AIOps Open
As IT environments evolve in both size and complexity, observability tools are needed to monitor their health. As the anomalous events are detected, alerts are generated, leading to alert notifications to the Site Reliability Engineers(SRE…
View article: Question Quality Improvement: Deep Question Understanding for Incident Management in Technical Support Domain
Question Quality Improvement: Deep Question Understanding for Incident Management in Technical Support Domain Open
Technical support domain involves solving problems from user queries through various channels: voice, web and chat, and is both time-consuming and labour intensive. The textual queries in web or chat mode are unstructured and often incompl…