Sandra María Correia Loureiro
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View article: City branding’s influence on social media engagement: the cool factor
City branding’s influence on social media engagement: the cool factor Open
Purpose Consumers interact with city brands in diverse ways. Through city-related social media engagement, consumers actively shape a city’s brand meaning and communication strategies. Drawing on city branding aspects, defined as physical …
View article: How to Conduct Valuable Marketing Research With Neurophysiological Tools
How to Conduct Valuable Marketing Research With Neurophysiological Tools Open
Consumer neuroscience is gaining attention in the marketing field. The growing interest calls for a framework integrating neuroscience in marketing. This paper aims to serve as a practical guide for conducting consumer research using neuro…
View article: A Framework on Eudaimonic Well-Being in Destination Competitiveness
A Framework on Eudaimonic Well-Being in Destination Competitiveness Open
This research proposes a framework for Eudaimonic well-being in destination competitiveness. This framework is based on the theoretical Ritchie and Crouch’s model (1993, 2000, 2003) and the recent theoretical notion that a travel trip may …
View article: Disidentification: The Long‐Term Effects of Offensive‐Discriminatory Advertising
Disidentification: The Long‐Term Effects of Offensive‐Discriminatory Advertising Open
This study explores the long‐term consumer responses following exposure to offensive‐discriminatory advertising (ad) among members of discriminated groups. It aims to understand the dynamic consumer effect of such ads, particularly for tho…
View article: How T-cruiscape shapes the flow experience of passenger's well-being
How T-cruiscape shapes the flow experience of passenger's well-being Open
View article: LUXURY BRANDS IN ONLINE GAMING: ENHANCING PERCEIVED QUALITY OF LUXURY PRODUCTS
LUXURY BRANDS IN ONLINE GAMING: ENHANCING PERCEIVED QUALITY OF LUXURY PRODUCTS Open
Over the past two decades, the luxury industry has undergone significant transformations. To maintain consumer engagement and visibility, luxury brands are now exploring the digital entertainment space, complementing their traditional stre…
View article: AUTHENTICITY AND PRIDE DRIVE LOYALTY? EVIDENCE FROM AR-POWERED HERITAGE
AUTHENTICITY AND PRIDE DRIVE LOYALTY? EVIDENCE FROM AR-POWERED HERITAGE Open
Disruptive technological innovations, such as immersive technologies, are important for hospitality and tourism, and heritage in particular. One of such technologies is Augmented Reality (AR), which is increasingly adopted by heritage site…
View article: BEING FASHION WITH A PURPOSE: EXPLORING CONSUMERS' WILLINGNESS TO PAY FOR SUSTAINABLE FASHION
BEING FASHION WITH A PURPOSE: EXPLORING CONSUMERS' WILLINGNESS TO PAY FOR SUSTAINABLE FASHION Open
Our daily lives are significantly influenced by the fashion industry, which shapes our identities and reflects our social and cultural values. However, the conventional fashion sector has been linked to numerous social and environmental pr…
View article: SUSTAINABILITY CUES IN FASHION: PRACTITIONERS’ AND CONSUMERS’ PERSPECTIVES
SUSTAINABILITY CUES IN FASHION: PRACTITIONERS’ AND CONSUMERS’ PERSPECTIVES Open
This research examines the alignment between fashion practitioners’ and consumers’ perceptions of sustainability cues in the fashion industry by employing qualitative techniques. The findings reveal some divergences between their perspecti…
View article: Implementing HbA1c monitoring in sub-Saharan Africa: Lessons learnt from a pilot project in Mozambique
Implementing HbA1c monitoring in sub-Saharan Africa: Lessons learnt from a pilot project in Mozambique Open
View article: High-end fashion as a social phenomenon: Exploring the perceptions of designers and consumers
High-end fashion as a social phenomenon: Exploring the perceptions of designers and consumers Open
Grounded on the social constructionist theory, this paper intends to compare the perceptions of the realities of high-end consumers and fashion designers on high-end brands. The main aim is to understand how the perception of luxury brands…
View article: Understanding the desire for green consumption: Norms, emotions, and attitudes
Understanding the desire for green consumption: Norms, emotions, and attitudes Open
Building on goal-directed behavior premises, this article sets out to develop a framework for explaining why consumers desire green products.Informed by a qualitative study exploring critical consumption incidents, the new model of green g…
View article: Exploring Community Self-efficacy to Light Pollution Mitigation in A Tourism Destination
Exploring Community Self-efficacy to Light Pollution Mitigation in A Tourism Destination Open
Light pollution is an emergent environmental concern, it disrupts the natural patterns of wildlife, contributes to the increase in carbon dioxide in the atmosphere, disrupts human sleep, and obscures the stars in the night sky. However, ru…
View article: Luxury fashion brand coolness: niche versus mass cool
Luxury fashion brand coolness: niche versus mass cool Open
Purpose This study aims to analyze the relationship of mass versus niche brand coolness on consumers’ brand loyalty, mediated by attitude toward the brand and moderated by conspicuous consumption; test the moderating role of conspicuous co…
View article: Engaging with (vs. avoiding) personalized advertising on social media
Engaging with (vs. avoiding) personalized advertising on social media Open
This study investigates binomial consumer brand engagement (vs. advertising avoidance) in the social media context. Grounded in social exchange theory, the relationships between personalized advertising, information control, privacy concer…
View article: Exploring drivers to engage in fashion luxury consumption
Exploring drivers to engage in fashion luxury consumption Open
The main purpose of the current study is to analyze how desire, perceived-self, social values and involvement are related to consumer engagement into the fashion luxury industry. A sample of 295 luxury fashion consumers participate in the …
View article: Metaverse for service industries: Future applications, opportunities, challenges and research directions
Metaverse for service industries: Future applications, opportunities, challenges and research directions Open
View article: Love Power: From Identification to Advocacy in Fashion Sportswear in the Social Media Context
Love Power: From Identification to Advocacy in Fashion Sportswear in the Social Media Context Open
There is limited research on how sports fashion brands should develop their strategies to enhance customers’ virtual level of connectedness with companies, taking advantage of the recent expressive growth in social network users. Thus, a n…
View article: Customer engagement in tourism and hospitality research
Customer engagement in tourism and hospitality research Open
Customer engagement (CE), defined as a customer's resource investment in his/her brand or firm interactions, has evolved into an important tourism and hospitality marketing metric in the last decade. However, despite existing insight in th…
View article: Smart speakers and customer experience in service contexts
Smart speakers and customer experience in service contexts Open
The use of artificial intelligence‐based devices, such as smart speakers, is rising in frontline services, as such devices can perform several tasks for customers. However, little is known about customer responses to interactions with smar…
View article: Human branding: from attachment strength to loyalty
Human branding: from attachment strength to loyalty Open
Human branding is everywhere and within every individual. With the increase in the importance of technology and social media, human branding becomes increasingly relevant, but it is still a branding concept with much room to explore. Celeb…
View article: HOW GAME ADVERTISING INFLUENCES THE BRAND EQUITY OF LUXURY BRANDS
HOW GAME ADVERTISING INFLUENCES THE BRAND EQUITY OF LUXURY BRANDS Open
Throughout recent years, many physical establishments were forced to close, and events were canceled due to the outbreak of Covid-19. Consequently, brands, especially luxury brands, saw their contact with consumers greatly diminished and r…
View article: THE PERCEPTION OF TRUST IN PERSONALIZED VIDEO NEWS GENERATED BY ARTIFICIAL INTELLIGENCE
THE PERCEPTION OF TRUST IN PERSONALIZED VIDEO NEWS GENERATED BY ARTIFICIAL INTELLIGENCE Open
As the use of artificial intelligence (AI) grows, so do the questions regarding this new technology and its potential uses. Among the various possibilities and employment that could be offered by AI is personalized news technology. Nowaday…
View article: SMART WELLNESS ROBOTS: HOW SERVICE ROBOTS AFFECT CONSUMER WELL-BEING
SMART WELLNESS ROBOTS: HOW SERVICE ROBOTS AFFECT CONSUMER WELL-BEING Open
Technologies, such as Artificial Intelligence (AI) and robotics are emerging as a new way to improve services, readjusting and impacting all business industries and relationships among people (Loureiro et al., 2021; Makridakis, 2017; Mingo…
View article: THE INFLUENCE OF AWE AND AUGMENTED REALITY (AR) FOR DRIVING TOURISTS' LOYALTY TOWARDS RELIGIOUS DESTINATIONS
THE INFLUENCE OF AWE AND AUGMENTED REALITY (AR) FOR DRIVING TOURISTS' LOYALTY TOWARDS RELIGIOUS DESTINATIONS Open
Religious tourism is one of the most important touristic segments globally. Yet, thecognitive and emotional processes shaping destination loyalty in this context, and theimpacts of Augmented Reality (AR) technology were not fully investiga…
View article: HOW ARTIFICIAL INTELLIGENCE TOOLS INFLUENCE CUSTOMER EXPERIENCE AND AVOIDANCE OF SIMILARITY
HOW ARTIFICIAL INTELLIGENCE TOOLS INFLUENCE CUSTOMER EXPERIENCE AND AVOIDANCE OF SIMILARITY Open
The capability for Artificial Intelligence in the beauty industry is enormous, as customers are demanding increasingly customized offers that only these strategies can offer. However, there is still a scarcity of empirical research on cust…
View article: BEYOND THE TOUCH: ANALYZING THE PURCHASING BEHAVIOUR USING AUGMENTED REALITY AND ONLINE REVIEWS
BEYOND THE TOUCH: ANALYZING THE PURCHASING BEHAVIOUR USING AUGMENTED REALITY AND ONLINE REVIEWS Open
One of the main challenges brands face nowadays is the ability to provide a real-life experience through online platforms. The aim of this study is to analyze an AR try-on app versus a website, considering consumers self-concept and testim…
View article: UNCOVERING THE RESEARCH ON THE ARTIFICIAL INTELLIGENCE-HUMAN RELATIONSHIP
UNCOVERING THE RESEARCH ON THE ARTIFICIAL INTELLIGENCE-HUMAN RELATIONSHIP Open
Artificial intelligence (AI) technology is recognized as essential in the 4th industrial revolution (Schwab, 2017), which is capable of interacting with the environment and processing and transforming data information to inform goal-direct…
View article: HOW SOCIAL ROBOTS ENHANCE MY WELL-BEING IN THE HOSPITALITY INDUSTRY
HOW SOCIAL ROBOTS ENHANCE MY WELL-BEING IN THE HOSPITALITY INDUSTRY Open
Technologies such as Artificial Intelligence (AI) or Robotics are emerging as a new way of improving services, readjusting and impacting all business industries and relationships among people (Loureiro et al., 2021; Makridakis, 2017; Mingo…
View article: Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience
Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience Open
This study aims to examine how values (i.e., individual and social values) influence customer engagement after managing a service failure in the thermal spa hotel context, and the mediating roles of perceived justice and brand experience. …