Mark Toleman
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View article: Safety and Quality Within the Healthcare Supply Chain: A Great Unknown
Safety and Quality Within the Healthcare Supply Chain: A Great Unknown Open
Quality and safety in healthcare have emerged as key factors impacting on both clinical effectiveness and clinical outcomes. While improving the healthcare supply chain has been extensively researched, the impact of the healthcare supply c…
View article: Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia
Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia Open
The e-Government program in many developing countries is an emerging concept and at the formative stage. This paper focuses on Liberia, a developing country in sub Saharan Africa faced with many challenges impeding government efforts to ha…
View article: Design Science Research in Doctoral Projects: An Analysis of Australian Theses
Design Science Research in Doctoral Projects: An Analysis of Australian Theses Open
Design science research (DSR) has gained popularity with doctoral students. In the information systems (IS) discipline, DSR is distinctive in that it creates knowledge through the design of novel or innovative artifacts and analyzes the ar…
View article: A framework for selection of processes to virtualize in e-government: a case study of Liberia
A framework for selection of processes to virtualize in e-government: a case study of Liberia Open
E-government has become an important strategic area of focus in many Sub-Saharan African countries. Despite the numerous success stories about e-government bringing great benefits in developed countries, many e-government implementations i…
View article: The Impact of Ineffective ITG on IT Deployment: A Study of Failed IT Deployment Initiatives
The Impact of Ineffective ITG on IT Deployment: A Study of Failed IT Deployment Initiatives Open
Organisations continue to make significant investments in Information Technology (IT) to enable business. To ensure a return on investment in IT, there is a need for a wider accountability focus on strategic technology initiatives alongsid…
View article: Failed IT projects: is poor IT governance to blame?
Failed IT projects: is poor IT governance to blame? Open
Today organisations both in the private and public sectors rely on Information Technology (IT) solutions and continue to make significant investments enabling business via IT. The increase in investment in IT is due to the demand for more …
View article: The phenomenon of P3 community for IT support: a crowd-support case study
The phenomenon of P3 community for IT support: a crowd-support case study Open
Organisations are increasingly considering the establishment of virtual peer-to-peer problem solving (P3) communities as a channel to provide support services to their customers. Such service support models promise organisations benefits o…
View article: Innovative decision support for IT service management
Innovative decision support for IT service management Open
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL®) framework. However, there are few tools available to provide decision support to IT Service Managers…
View article: Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management Open
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL) framework. However, studies on the measurement of ITSM process improvement are scant. Our research ad…