Max Van Kleek
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View article: Not Even Nice Work If You Can Get It; A Longitudinal Study of Uber's Algorithmic Pay and Pricing
Not Even Nice Work If You Can Get It; A Longitudinal Study of Uber's Algorithmic Pay and Pricing Open
View article: Not Even Nice Work If You Can Get It; A Longitudinal Study of Uber's Algorithmic Pay and Pricing
Not Even Nice Work If You Can Get It; A Longitudinal Study of Uber's Algorithmic Pay and Pricing Open
Ride-sharing platforms like Uber market themselves as enabling `flexibility' for their workforce, meaning that drivers are expected to anticipate when and where the algorithm will allocate them jobs, and how well remunerated those jobs wil…
View article: Bridging Borders, Breaking Biases: Envisioning Technologies to Support North Korean Defectors in South Korea
Bridging Borders, Breaking Biases: Envisioning Technologies to Support North Korean Defectors in South Korea Open
View article: CounselAR: Exploring How AR Filters Facilitate Online Psychotherapy In the Wild With South Korean Young Adults
CounselAR: Exploring How AR Filters Facilitate Online Psychotherapy In the Wild With South Korean Young Adults Open
View article: The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support Systems
The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support Systems Open
View article: Trouble in Paradise? Understanding Mastodon Admin's Motivations, Experiences, and Challenges Running Decentralised Social Media
Trouble in Paradise? Understanding Mastodon Admin's Motivations, Experiences, and Challenges Running Decentralised Social Media Open
Decentralised social media platforms are increasingly being recognised as viable alternatives to their centralised counterparts. Among these, Mastodon stands out as a popular alternative, offering a citizen-powered option distinct from lar…
View article: The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support Systems
The Interaction Layer: An Exploration for Co-Designing User-LLM Interactions in Parental Wellbeing Support Systems Open
Parenting brings emotional and physical challenges, from balancing work, childcare, and finances to coping with exhaustion and limited personal time. Yet, one in three parents never seek support. AI systems potentially offer stigma-free, a…
View article: Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in Transition
Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in Transition Open
In a world where digital technology is omnipresent, North Korea stands as an outlier, with most citizens uninformed about its existence. This study explores the experiences of North Korean defectors as they transition to a highly digitally…
View article: KOALA Hero Toolkit: A New Approach to Inform Families of Mobile Datafication Risks
KOALA Hero Toolkit: A New Approach to Inform Families of Mobile Datafication Risks Open
Children today are deeply immersed in the online world, where their activities are routinely tracked, analysed, and monetised. This exposes them to various datafication risks, including harmful profiling, micro-targeting and behavioural en…
View article: CHAITok: A Proof-of-Concept System Supporting Children's Sense of Data Autonomy on Social Media
CHAITok: A Proof-of-Concept System Supporting Children's Sense of Data Autonomy on Social Media Open
Social media has become a primary source of entertainment and education for children globally. While much attention has been given to children's online well-being, a pressing concern often goes unnoticed: the pervasive data harvesting unde…
View article: “I finally felt I had the tools to control these urges”: Empowering Students to Achieve Their Device Use Goals With the Reduce Digital Distraction Workshop
“I finally felt I had the tools to control these urges”: Empowering Students to Achieve Their Device Use Goals With the Reduce Digital Distraction Workshop Open
Digital self-control tools (DSCTs) help people control their time and attention on digital devices, using interventions like distraction blocking or usage tracking. Most studies of DSCTs’ effectiveness have focused on whether a single inte…
View article: “If Someone Walks In On Us Talking, Pretend to be My Friend, Not My Therapist": Challenges and Opportunities for Digital Mental Health Support in Saudi Arabia
“If Someone Walks In On Us Talking, Pretend to be My Friend, Not My Therapist": Challenges and Opportunities for Digital Mental Health Support in Saudi Arabia Open
Mental health disorders are prevalent worldwide, yet they remain stigmatized, especially in the Middle East. While mHealth has the potential to circumvent traditional barriers, research on its application remains scarce in Arab countries. …
View article: Computers as Bad Social Actors: Dark Patterns and Anti-Patterns in Interfaces that Act Socially
Computers as Bad Social Actors: Dark Patterns and Anti-Patterns in Interfaces that Act Socially Open
Interfaces increasingly mimic human social behaviours. Beyond prototypical examples like chatbots, basic automated systems like app notifications or self-checkout machines likewise address or 'talk to' people in person-like ways. Whilst ea…
View article: Understanding Online Parental Help-Seeking and Help-Giving in Early Childhood: The Design Challenges of Supporting Complex Parenting Questions
Understanding Online Parental Help-Seeking and Help-Giving in Early Childhood: The Design Challenges of Supporting Complex Parenting Questions Open
Early parenting is one of the strongest predictors of child well-being. Online social communities have shown promise in supporting parents across a range of contexts. However, we only have a limited understanding of how posters and comment…
View article: ‘We are adults and deserve control of our phones’: Examining the risks and opportunities of a right to repair for mobile apps
‘We are adults and deserve control of our phones’: Examining the risks and opportunities of a right to repair for mobile apps Open
Many mobile apps are designed not just to support end-users' needs, but also commercial aims. This can result in app designs that compromise end-user privacy, safety, and well-being. Since apps nowadays provide vital digital information an…
View article: How Should We Support Designing Privacy-Friendly Apps for Children? Using a Research through Design Process to Understand Developers' Needs and Challenges
How Should We Support Designing Privacy-Friendly Apps for Children? Using a Research through Design Process to Understand Developers' Needs and Challenges Open
Mobile apps used by children often make use of harmful techniques, such as data tracking and targeted advertising. Previous research has suggested that developers face several systemic challenges in designing apps that prioritise children'…
View article: We Are Not There Yet: The Implications of Insufficient Knowledge Management for Organisational Compliance
We Are Not There Yet: The Implications of Insufficient Knowledge Management for Organisational Compliance Open
Since GDPR went into effect in 2018, many other data protection and privacy regulations have been released. With the new regulation, there has been an associated increase in industry professionals focused on data protection and privacy. Bu…
View article: Computers as Bad Social Actors: Dark Patterns and Anti-Patterns in Interfaces that Act Socially
Computers as Bad Social Actors: Dark Patterns and Anti-Patterns in Interfaces that Act Socially Open
Technologies increasingly mimic human-like social behaviours. Beyond prototypical conversational agents like chatbots, this also applies to basic automated systems like app notifications or self-checkout machines that address or 'talk to' …
View article: What Country, University, or Research Institute, Performed the Best on Covid-19 During the First Wave of the Pandemic?
What Country, University, or Research Institute, Performed the Best on Covid-19 During the First Wave of the Pandemic? Open
In this article, we conduct data mining and statistical analysis on the most effective countries, universities, and companies, based on their output (e.g., produced or collaborated) on COVID-19 during the first wave of the pandemic. Hence,…
View article: Goodbye Tracking? Impact of iOS App Tracking Transparency and Privacy Labels
Goodbye Tracking? Impact of iOS App Tracking Transparency and Privacy Labels Open
Tracking is a highly privacy-invasive data collection practice that has been ubiquitous in mobile apps for many years due to its role in supporting advertising-based revenue models. In response, Apple introduced two significant changes wit…
View article: The Goldilocks level of support: Using user reviews, ratings, and installation numbers to investigate digital self-control tools
The Goldilocks level of support: Using user reviews, ratings, and installation numbers to investigate digital self-control tools Open
Much effort has been invested in designing digital systems that keep people ‘hooked’. By contrast, comparatively little is known about how designers can support people in re-gaining control. Online, however, hundreds of apps and browser ex…
View article: Informing Age-Appropriate AI: Examining Principles and Practices of AI for Children
Informing Age-Appropriate AI: Examining Principles and Practices of AI for Children Open
AI systems are becoming increasingly pervasive within children's devices, apps, and services. However, it is not yet well-understood how risks and ethical considerations of AI relate to children. This paper makes three contributions to thi…
View article: Are iPhones Really Better for Privacy? A Comparative Study of iOS and Android Apps
Are iPhones Really Better for Privacy? A Comparative Study of iOS and Android Apps Open
While many studies have looked at privacy properties of the Android and Google Play app ecosystem, comparatively much less is known about iOS and the Apple App Store, the most widely used ecosystem in the US. At the same time, there is inc…
View article: Before and after GDPR: tracking in mobile apps
Before and after GDPR: tracking in mobile apps Open
Third-party tracking, the collection and sharing of behavioural data about individuals, is a significant and ubiquitous privacy threat in mobile apps. The EU General Data Protection Regulation (GDPR) was introduced in 2018 to protect perso…
View article: A Fait Accompli? An Empirical Study into the Absence of Consent to\n Third-Party Tracking in Android Apps
A Fait Accompli? An Empirical Study into the Absence of Consent to\n Third-Party Tracking in Android Apps Open
Third-party tracking allows companies to collect users' behavioural data and\ntrack their activity across digital devices. This can put deep insights into\nusers' private lives into the hands of strangers, and often happens without\nusers'…
View article: A Fait Accompli? An Empirical Study into the Absence of Consent to Third-Party Tracking in Android Apps
A Fait Accompli? An Empirical Study into the Absence of Consent to Third-Party Tracking in Android Apps Open
Third-party tracking allows companies to collect users' behavioural data and track their activity across digital devices. This can put deep insights into users' private lives into the hands of strangers, and often happens without users' aw…
View article: “Money makes the world go around”: Identifying Barriers to Better Privacy in Children’s Apps From Developers’ Perspectives
“Money makes the world go around”: Identifying Barriers to Better Privacy in Children’s Apps From Developers’ Perspectives Open
The industry for children's apps is thriving at the cost of children's privacy: these apps routinely disclose children's data to multiple data trackers and ad networks. As children spend increasing time online, such exposure accumulates to…
View article: Design of a Dynamic and Self-Adapting System, Supported with Artificial Intelligence, Machine Learning and Real-Time Intelligence for Predictive Cyber Risk Analytics in Extreme Environments – Cyber Risk in the Colonisation of Mars
Design of a Dynamic and Self-Adapting System, Supported with Artificial Intelligence, Machine Learning and Real-Time Intelligence for Predictive Cyber Risk Analytics in Extreme Environments – Cyber Risk in the Colonisation of Mars Open
View article: Cyber-risks from using IoT devices for managing COVID-19
Cyber-risks from using IoT devices for managing COVID-19 Open
Scientific research is increasingly focused on COVID-19 management with IoT technologies and artificial intelligence (AI). Autonomous connected devices, performing medical tasks without physical human interaction, is certainly beneficial f…
View article: Protection or punishment? relating the design space of parental control apps and perceptions about them to support parenting for online safety
Protection or punishment? relating the design space of parental control apps and perceptions about them to support parenting for online safety Open
Parental control apps, which are mobile apps that allow parents to monitor and restrict their children's activities online, are becoming increasingly adopted by parents as a means of safeguarding their children's online safety. However, it…